IntelePeer today launched Aqurio, an agentic artificial intelligence company to deploy, orchestrate, and govern intelligent AI agents across healthcare and other mission-critical industries. Aqurio delivers the enterprise-grade governance and reliability required to operationalize AI at scale.
The launch brings together IntelePeer's AI technology, industry-specific expertise, customer relationships, proprietary interaction data, and enterprise infrastructure under a dedicated company.
Aqurio agents execute end-to-end operational workflows across systems, departments, and channels. In healthcare, Aqurio agents support patient access and adjacent workflows, including scheduling, prior authorization support, care gap closure, revenue recovery, and clinical triage support. Across financial services, insurance, government, and other high-stakes industries, agents automate customer service, scheduling and appointment management, claims and payment workflows, collections, and other operational processes.
By coordinating conversations, applying business rules, and executing tasks from initiation through completion, Aqurio's SmartAnalytics, SmartAgent, and SmartEngage operate as a unified agentic platform where every interaction continuously improves the next. Aqurio agents are trained on years of industry-specific, de-identified interaction data from real-world deployments and operate on companies' own infrastructure. Because every deployment feeds back into the platform, the system becomes increasingly effective over time, connecting engagement, service delivery, and revenue into a single system of understanding and execution.
The Aqurio platform complies with HIPAA, HITRUST, SOC 2 Type II, PCI DSS, and ISO/IEC 42001 standards and the NIST AI Risk Management Framework. With ecosystem compatibility across more than 70 electronic health record, practice management, and other source systems, organizations can deploy intelligent agents directly within existing workflows.
"Operational data is only as valuable as the AI built to act on it, and most AI wasn't built for high-stakes environments," said Frank Fawzi, CEO of Aqurio. "We've spent years building deep expertise in the industries we serve, earning trust through proof rather than promises. Aqurio exists because our technology, our real-world data, and our proven outcomes converge at exactly the moment these industries can no longer afford to settle for AI that falls short."