NiCE has expanded its partnership with RingCentral, with NiCE now reselling RingCentral's unified communications-as-a-service (UCaaS) solution, RingEX. In addition, the companies have extended their existing agreement to market and sell RingCentral Contact Center, powered by NiCE CXone, for an additional year.
With this expansion, the partnership becomes fully bi-directional: RingCentral continues to bring NiCE's e CXone platform to its customers through RingCentral Contact Center, while NiCE will now offer RingCentral's UCaaS platform to organizations seeking a single, tightly integrated customer experience (CX) and employee communications solution.
Building on more than a decade of collaboration since 2015, NiCE and RingCentral offer a deeply integrated cloud unified communications and cloud contact center platform, connecting front-line contact center agents with back-office experts across the organization, with real-time presence and the ability to bring a subject-matter expert into a live customer interaction in a single click. Together with NiCE's CX AI, powered by NiCE Cognigy, organizations can orchestrate AI and human agents as one workforce across customer and employee workflows.
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"NiCE has been a trusted partner for more than a decade, and this expansion takes our relationship to a new level. With NiCE now offering our UCaaS solution alongside the continued success of RingCentral Contact Center powered by CXone, we're now giving businesses of all sizes a proven, integrated path to modernize how they connect, collaborate, and serve their customers," said Vlad Shmunis, founder, chairman, and CEO of RingCentral, in a statement.
"By expanding our partnership with RingCentral, we're bringing together two recognized industry leaders so organizations gain the full strength of both: elite employee communications and an enterprise-grade CX platform, deeply integrated and ready to scale with AI," said Scott Russell, CEO of NiCE, in a statement.