CloudHesive, an Amazon Web Services premier consulting partner and managed services provider, has renamed its Dextr Flex platform as ConnectPath CX.
Powered by Amazon Web Services, ConnectPath CX is an omnichannel contact center-as-a-service platform available on the AWS Marketplace and billed using a pay-per-use, consumption-based model. Together with Amazon Connect contact center, it includes agent management, contact center operations, and reporting capabilities, including enhanced agent call control, tiered call dispositioning, call recording, call transcriptions, supervisor dashboards, reporting and analytics, SMS and MMS functionality, integrations to Salesforce and other CRMs, webhooks to ancillary applications, and support for multiple languages.
"Dextr Flex becoming ConnectPath CX is an evolutionary milestone for the platform. We leverage decades of experience in cloud services and solutions to accelerate the capabilities and support we provide to our Dextr Flex customers in the contact center space. ConnectPath CX has evolved over the last several months to be a highly scalable, feature-rich platform backed by world-class service and support," said Jim Walker, CEO of CloudHesive, in a statement.