Thrio, a contact center technology provider, has added unified communications and PBX capabilities to its customer experience platform. With this technology, Thrio becomes the voice carrier for users either natively or via Microsoft Teams. This is in addition to Thrio's voice and carrier solutions for contact center agents.
Key capabilities of the Thrio unified communications-as-a-service (UCaaS) include the following:
- Direct dial;
- Bi-directional resence synchronization;
- The ability to make, receive, and transfer calls in Teams directly or Thrio running in Teams;
- Telephone Consumer Protection Act compliance;
- Analytics into how the whole business is talking to each other and customers/prospects; and
- Direct PSTN connections and redundant carrier connections around the world.
"These new UCaaS/PBX capabilities further Thrio's mission to help our clients deliver outstanding customer experiences," said Edwin Margulies, Thrio's CEO, in a statement. "We're proud to bring high-impact new features to our platform regularly as we demonstrate our commitment to continually evolving Thrio."