RingCentral, a provider of cloud communications, video meetings, collaboration, and contact center solutions, has partnered with Amazon Web Services to help organizations accelerate their cloud journeys and transform their employee and customer communications.
As part of the multi-year agreement, AWS will offer RingCentral MVP(Message Video Phone) and RingCentral Contact Center solutions to its customers, giving them access to a unified communications platform that integrates team messaging, video meetings, a cloud phone system, and a contact center solution.
The two companies will work together to develop and deliver vertical solutions for the healthcare, financial services, retail, education, and public-sector industries and invest in joint marketing, lead generation, and promotion activities together.
The collaboration builds on top of RingCentral's cloud communications platform and will enable users with migration options through bring-your-own-carrier (BYOC) and hybrid PBX solutions. RingCentral also plans to provide technical resources for workstreams to make RingCentral offerings functional and transactable for AWS customers, supporting AWS Marketplace Listings and integrations to AWS services.
"This announcement with AWS marks the beginning of an important collaboration for RingCentral, whereby we will work together to deliver technologies and innovations that improve business communications for today's hybrid workforce of both knowledge workers and frontliners," said Mo Katibeh, president and chief operating officer of RingCentral, in a statement. "We are very encouraged by our initial work with AWS, which has resulted in new customers signing up for RingCentral solutions. We believe RingCentral's proven track record as a trusted partner, together with the innovation and scale of AWS, will give organizations the power of the world's best business communications service with the unmatched security, compute power, data residency, and privacy of AWS."
"Together, AWS and RingCentral are giving customers across multiple industries greater choice and support for their call center and business communications needs," said Matt Garman, senior vice president of sales, marketing, and global services at AWS, in a statement. "By making RingCentral's cloud communications solution available on AWS, large enterprise and mid-sized customers can benefit from the reliability and scalability of the cloud, while giving employees and customers the ability to collaborate in new ways."