Vocantas has signed a memorandum of understanding with Cogsdale to continue providing seamlessly integrated interactive voice response (IVR) and computer information systems.
Since 2005, Vocantas has been the preferred IVR partner of Cogsdale, providing full-featured IVR solutions to utilities across the United States.
"We are thrilled to be a preferred partner of Cogsdale, offering utilities a range of options for interactive voice response solutions, including speech recognition, outbound collections, and PCI-compliant hosted systems for payments," said Vocantas' director of sales, Paul Turenne, in a statement. "We are looking forward to many opportunities that will arise from this strong joint offering."
"The successful joint deployments and close relationship between Vocantas and Cogsdale denote a strong future. This partnership offers intelligent, cost-effective, and secure customer information management and communication to utilities," added Gary Hannah, CEO of Vocantas, in the company release.