GMC Software Technology, a customer communications and output management provider, has launched a customer service center correspondence solution for the insurance industry.
Based on GMC Inspire, the solution provides insurers with an infrastructure for managing and editing customer service correspondence, and is designed as a fully automated single platform. Customer Service Correspondence makes it possible for insurance customer service representatives, agents and front line call center staff to maintain consistent branding, respond quickly to customer issues, and ensure compliance.
“Most insurers today are under pressure to improve the customer experience,” said Henri Dura, CEO, GMC Software Technology, in a statement. “Having the right customer communication management tools to support customers, from quotations to renewals to claims and policies, is not a luxury, it’s essential in today’s competitive market.”