JITC Certified Interactive Intelligence's Customer Interaction Center for Department of Defense Use

The Joint Interoperability Test Command (JITC) has certified Interactive Intelligence Group's customer engagement software suite, Customer Interaction Center (CIC) version 2016 R2. It is now on the Department of Defense Approved Product List (APL).

The JITC APL includes vendors that have successfully completed rigorous interoperability and information assurance testing for collaboration tools operating on U.S. Department of Defense (DoD) networks.

"JITC is one of the most respected testing organizations in the world," said Donald Brown, Interactive Intelligence's founder and CEO, in a statement. "Passing its information assurance testing is an indication of how seriously we take CIC's security and quality."

Interactive Intelligence has maintained its CIC JITC certification since 2008.

CIC is an all-in-one omnichannel customer engagement software suite designed for midsized to large contact centers. Its single-platform architecture offers seamless channel blending, increased operational performance, and simplified administration and reporting. CIC functionality includes omnichannel routing; voice self-service; historical and real-time reporting; workforce optimization; outbound dialing; collections; and CRM and UC integrations. It also includes business process automation and unified communications functionality. CIC also offers pre-integration with Active Directory, and PKI and Common Access Cards (CAC) for single sign-on to the desktop and telephony services. The CIC System Under Test (SUT) encompasses SIP, TDM, single-site, geographically distributed, and remote user configurations.

CIC government customers include Department of Defense, Department of Commerce, Department of Labor, Department of Homeland Security, Department of Veterans Affairs, Department of Energy, and numerous others.