Phonesuite Acquires Asteria Solutions Group



Phonesuite, a provider of hotel voice technology solutions, has acquired Asteria Solutions Group, a provider of voice communication and call center solutions. Financial terms of the deal were not disclosed.

The acquisition will enable Phonesuite to offer hotels single guest-facing call center functionality through its existing VoiceWare platform and full-service automated call distribution (ACD). With an ACD, hotels can place real call center agents inside their facilities and consolidate operator, reservations, front desk, concierge, room service, spa reservations, and other services into a single call center.

"We know our hotel customers are always on the lookout for technology solutions that help them operate more efficiently while serving guests better," said Frank Melville, Phonesuite's president, in a statement. "That's why we're so excited about the acquisition of our long-time sister-company Asteria Solutions Group and the adaptation of Exceptional Service ACD into the Phonesuite Voiceware platform. By consolidating all guest-facing services into a single call center, hotels can significantly reduce operational costs while leveraging the expanded Voiceware technology to be even more responsive to their guests' specific requests and needs."