Talkdesk Launches Talkdesk for Travel & Hospitality

Talkdesk, a cloud contact center systems provider, today launched Talkdesk for Travel & Hospitality, the 13th product in its 20-in-20 product announcement program.

Talkdesk for Travel & Hospitality transitions contact centers to the cloud in as little as 24 hours. Talkdesk is providing this package to travel and hospitality companies free for 90 days.

"The close-quarters working environment of traditional contact centers have a higher potential for a health crisis, such as the coronavirus outbreak. Due to shelter-in-place orders and social distancing requirements, contact centers suddenly face the need to move agents onto a work-from-home solution," said Tiago Paiva, CEO of Talkdesk, in a statement. "Talkdesk for Travel & Hospitality helps tourism companies move to the cloud quickly and aid critical business continuity remotely, providing staff safety and boosting customer confidence."

Announced in February, Talkdesk 20-in-20 is an aggressive release program pledging 20 product introductions in 2020.

"The market is hungry for an alternative to the fragmented solutions available to customer experience buyers today," said Charanya Kannan, chief product officer at Talkdesk, in a statement. "Talkdesk 20-in-20 will consistently introduce new products to solve this problem with an end-to-end customer experience solution that sets a new standard for the contact center industry."