Patents cover a number of contact center and speech analytics applications.
Posted August 01, 2016
Ytel's message360° API provides Zoho CRM customers with multichannel capabilities.
Posted August 01, 2016
The integration between noHold and ServiceNow brings together virtual assistants and knowledge bases. (Featured on DestinationCRM.com.)
Posted August 01, 2016
Freeman contact center recognized for providing an outstanding live phone channel customer service experience for the seventh consecutive year.
Posted July 27, 2016
Flok's AI chatbots let local businesses and consumers connect in new ways.
Posted July 26, 2016
The consulting firm in a new report said that omnichannel customer service will not be an option by 2020. (Featured on DestinationCRM.com.)
Posted July 26, 2016
Genesys announces an investment from Hellman & Friedman at $3.8 billion valuation. (Featured on .)
Posted July 26, 2016
The solution uses analytics to make dynamic, customer-centric authentication decisions.
Posted July 21, 2016
VHT will move CallPromise's call-back technology to the VHT Cloud.
Posted July 20, 2016
Research firm MarketsandMarkets expects the natural language processing market to reach $16 billion in five years. (Featured on SpeechTechMag.com.)
Posted July 20, 2016
Voci and TopBox have teamed up to provide voice-based root cause analysis of contact center interactions. (Featured on SpeechTechMag.com.)
Posted July 15, 2016
Numonix adds Intelligent Scenario Routing to Recite interaction recording for Microsoft's Skype for Business.
Posted July 14, 2016
Blueworx Voice Response 7 is an extension of IBM's WebSphere Voice Response for AIX 6.1.
Posted July 14, 2016
Enghouse Interactive's CCSP 7.2 brings enhanced usability, Gadget API integration, and a connector for Skype for Business.
Posted July 13, 2016
Inbenta's Chatbot Development Platform enables businesses to deploy artificial intelligence customer support for Web sites, Facebook Messenger, and Skype.
Posted July 13, 2016
Fonolo was awarded a U.S. patent for its call-back technology for the contact center.
Posted July 13, 2016
Innovations relate to networked contact centers, user-configurable data storage, and distributed conferencing.
Posted July 13, 2016
NICE extends its unified communications capture capabilities with the latest release of Skype for Business recording.
Posted July 07, 2016
Convergys' acquisition of the largest owner-operated customer management company in Germany expands its European footprint.
Posted July 07, 2016
IR Prognosis for UC enables organizations to evaluate, troubleshoot, and prepare network and connectivity to Microsoft Office 365 and Skype for Business Online.
Posted July 06, 2016
Version 20 of Confirmit Horizons supports mobile-first for programs while delivering greater agility and flexibility.
Posted July 06, 2016
The partnership will add Radish's ChoiceView visual IVR technology to inContact contact center deployments.
Posted July 01, 2016
ContactWorld enhancements include new user interfaces, greater personalization, and performance, efficiency, and infrastructure upgrades.
Posted June 30, 2016
Nixxis' partnership with Autom8 extends distribution into the United Kingdom.
Posted June 30, 2016
INI AudioMenus, an application that creates full-featured IVR menus and announcement,s is compatible with key Avaya customer engagement solutions.
Posted June 30, 2016
V-Person integration with Facebook Messenger and other chat platforms enables companies to provide consistent omnichannel engagement on emerging customer touchpoints.
Posted June 30, 2016
CafeX's new products help contact centers create live omnichannel interactions within mobile and Web applications.
Posted June 30, 2016
SAP Hybris Service Engagement Center incorporates classic and community-based customer service engagement,
Posted June 29, 2016
Empirix Customer Care provides dedicated analytics and troubleshooting capabilities for tech support personnel.
Posted June 29, 2016
CallFire and CFB Strategies will work together to provide voice and text solutions to political and nonprofit organizations.
Posted June 29, 2016
The partnership will allow Five9's contact center solutions to be available to a wider breadth of customers. (Featured on SpeechTechMag.com.)
Posted June 28, 2016
Resellers can now provide basic CCaaS or develop custom call center applications with open API
Posted June 28, 2016
Noble Systems provides a new solution for the product distribution software specialist.
Posted June 23, 2016
NICE and Speakerbus announce a strategic technology partnership to ensure secure integration of recording and voice communication.
Posted June 23, 2016
Five9 and Calabrio announce strategic partnership to offer contact center software plus workforce optimization with analytics.
Posted June 21, 2016
CallTrackingMetrics' Smart Routing helps businesses route inbound phone calls to increase sales and customer satisfaction. (Featured on DestinationCRM.com.)
Posted June 21, 2016
MiaRec has released a multilingual interface for its call recording and quality management solutions.
Posted June 21, 2016
The Joint Interoperability Test Command has placed CIC version 2016 R2 on the Department of Defense's Approved Product List.
Posted June 20, 2016
Toshiba's UCedge Essentials brings the power of unified communications and mobility to IPedge users.
Posted June 17, 2016
CallVU joins network of companies that leverage Avaya customer and team engagement capabilities.
Posted June 17, 2016
Live Chat Performance Management lets companies collect and act on feedback related to Web chat.
Posted June 15, 2016
Avaya Workforce Optimization Select is specifically designed for contact centers at midsized companies.
Posted June 14, 2016
BETSOL will provide contact centers with Lionbridge's GeoFluent real-time translation technology.
Posted June 14, 2016
Nixxis ensures compliance with Payment Card Industry standards for customer data protection in contact centers.
Posted June 14, 2016
The Altitude Xperience is a complete cloud-based contact center solution.
Posted June 10, 2016
DigiCX customer engagement solutions provide a unified approach to balance customer experiences and cost transformation
Posted June 09, 2016
The NuBot contact center performance testing platform Version 4.0 has arrived.
Posted June 09, 2016
Plantronics' latest headsets round out the EncorePro series of products for contact center agents.
Posted June 07, 2016
Avaya Oceana is powered by the Oceanalytics customer journey insights tool.
Posted June 06, 2016
The partnership enables Ytel Cloud Contact Center users to process payments through the Govolution platform.
Posted June 03, 2016