Acquisition will enable customer support agents to collaborate on videos, images, presentations, and documents with customers and colleagues.
Posted February 23, 2016
CafeX Supervisor Assist is a live, real-time, multimedia virtual coaching solution for contact centers.
Posted February 22, 2016
InGenius Connector Enterprise 4.0 now provides telephony support in Salesforce.com Omni-Channel.
Posted February 16, 2016
New user interface is backed by advanced scorecards, gamification, coaching, and e-learning.
Posted February 16, 2016
An improved user experience is the center of Noble Systems' upgraded mobile contact center management tool.
Posted February 11, 2016
Improved visual developer tools enable faster, easier self-service application development.
Posted February 11, 2016
Transera's omnichannel contact center software and advanced analytics position BroadSoft to capitalize on the multibillion-dollar contact center market.
Posted February 10, 2016
Stella Connect offers a new way for consumers to provide feedback about their customer service experiences.
Posted February 10, 2016
Humach Connect is a plug-and-play solution for instant, intelligent customer assistance.
Posted February 10, 2016
Program aims to deliver solutions that empower organizations to provide better customer service via SMS.
Posted February 10, 2016
In the Convergys IVP 9.0 release, IVR Anywhere brings visual mode to mobile users. (Featured on SpeechTechMag.com.)
Posted February 09, 2016
The partnership aims to deliver speech analysis speech-to-text solutions to small and medium-size businesses. (Featured on DestinationCRM.com.)
Posted February 09, 2016
NICE's latest VOC solution maps emotional expression to observed behaviors
Posted February 08, 2016
Helpshift's in-app software development kit now integrates with the Salesforce.com Service Cloud, giving joint customers access to mobile-first support tools, such as In-App Chat, Searchable FAQs, In-App Campaigns, and In-App Surveys.
Posted February 03, 2016
The VCC Pay solution passes the PCI Data Security Standard.
Posted February 02, 2016
The integration between CSI and Clarity Connect brings complete workforce optimization capabilities for contact centers using Skype for Business.
Posted February 02, 2016
Indosoft's next-generation software integrates unified communications and CRM.
Posted February 01, 2016
CallTower is now paring its hosted Skype for Business' unified communications platform with a robust contact center solution
Posted January 29, 2016
Fathom Voice's business communications product suite passes HIPAA security standards.
Posted January 29, 2016
Cogent now leverages Voxbone's direct inward dialing numbers to ensure high-quality voice services when helping customers or speaking with colleagues in other offices.
Posted January 28, 2016
Numonis's Recite SPE version lets telcos and shared contact centers record interactions for quality management and revenue generation.
Posted January 27, 2016
Freshdesk's partnering with Intuit will help small businesses save time with customer service, billing, and invoicing.
Posted January 27, 2016
OpenScape Contact Center v9 features a new user interface with a 360-degree customer view.
Posted January 26, 2016
Performance Analytics is a cloud-based contact center reporting and analytics system.
Posted January 25, 2016
Fathom Voice, through its Fathom Startup program, is offering startups a free year of phone service, CRM, and contact center software.
Posted January 22, 2016
CafeX signs CCT as its first German partner to gain a foothold in central Europe.
Posted January 21, 2016
The initial rollout will allow SMBs to take payments and deliver appointment reminders over the phone.
Posted January 21, 2016
Mitel rolls out its software-based phone and contact center solutions with 3 in Denmark and Sweden.
Posted January 20, 2016
Automatic call scoring is based on machine learning and predictive analytics technologies. (Featured on SpeechTechMag.com.)
Posted January 20, 2016
NuBot 3.12 enables organizations to test their telephony infrastructures and contact centers from end to end. (Featured on SpeechTechMag.com.)
Posted January 20, 2016
New management tools, workflow enhancements, and a community-as-a-service deployment model round out the enhancements to Telligent Community. (Featured on DestinationCRM.com.)
Posted January 20, 2016
Integration provides Microsoft Skype for Business users with a unified communications environment.
Posted January 15, 2016
Attensity Europe breaks away from its U.S. parent company and strengthens its focus on omnichannel customer service.
Posted January 13, 2016
Black Box expands its reseller agreement with Aspect for its cloud contact center offerings.
Posted January 13, 2016
Noble's cloud and CRM integration is expected to help Barry University enhance admissions and recruiting processes.
Posted January 13, 2016
DCXT includes Creative Virtual's V-Person virtual assistant technology. (Featured on DestinationCRM.com.)
Posted January 11, 2016
Revenue for the Latin American contact center systems market dwindled, from $266 million in 2014 to $248.5 million in 2015, but it is expected to recover and reach $339.9 million by 2020, Frost & Sullivan noted.
Posted January 05, 2016
8x8's latest patent relates to a user interface associated with a networked contact center.
Posted January 05, 2016
Listing in the Oracle Cloud Marketplace offers added value to Oracle Service Cloud users.
Posted December 31, 2015
NICE Engage brings more multichannel capabilities and management tools to contact centers. (Featured on SpeechTechMag.com>.)
Posted December 22, 2015
Cisco contact centers can add a video channel to personalize customer care.
Posted December 21, 2015
NoHold's Web self-service technology has expanded its language support.
Posted December 18, 2015
The former contact center business of Working Solutions has acquired Bolder Thinking, a provider of cloud-based contact center software.
Posted December 16, 2015
Freshdesk's latest acquisition expands its omnichannel customer support offerings.
Posted December 16, 2015
Innovations with Guided Paths provide step-by-step, contextual guidance for self-service consumers and contact center agents.
Posted December 15, 2015
Dialogic PowerMedia XMS will enhance NewNet's VoltDelta customer experience applications.
Posted December 14, 2015
Customer service agents using SAP Cloud for Customer can now engage people on chat apps like WeChat and Viber.
Posted December 14, 2015
The merger brings together two cloud contact center solutions providers.
Posted December 14, 2015
Joint solutions will blend live operator-assisted and artificial intelligence-driven conversations. (Featured on SpeechTechMag.com.)
Posted December 11, 2015
Fathom Connect is a cloud-based phone system for SMBs that offers call tracking and recording, voicemail-to-email transcription, click-to-call, call monitoring, and more.
Posted December 11, 2015