Access One has added the Enhanced Cloud Contact Center solution, an advanced call center management system, to its communication services portfolio.
Access One Enhanced Cloud Contact Center (powered by Telax) leverages the software-as-a-service (SaaS) model to deliver a customizable platform that includes automatic call distributor, interactive voice response system, workforce management, computer-telephony integration, reports, recordings, remote agents, disaster recovery, and more. It is fully integrated with Access One's Cloud Voice/Hosted Business Phone Systems.
"Access One Enhanced Cloud Contact Center is our most innovative solution," said John Hoehne, chief operations officer at Access One, in a statement. "This new platform will provide our customers the market-leading contact center features necessary to provide a world-class call center experience, driving greater visibility into performance and enabling call center managers to build agent productivity."