HDAnalytics+ enables operators to identify and analyze areas of low customer satisfaction on the network in near real-time.
Posted January 26, 2015
Solution adds document management and support for up to 25,000 customer records.
Posted January 26, 2015
Combines telephony, UC and contact centers over common cloud communications platform.
Posted January 22, 2015
Increased focus on customer engagement and social platforms are growth drivers.
Posted January 22, 2015
New features include a new tab within the iOS and Android mobile apps dedicated to social media support.
Posted January 22, 2015
Contact center technology and mobile app development firms join forces to provide multiplatform solutions.
Posted January 22, 2015
Outsourcer will offer CCaS platform to contact center and BPO customers.
Posted January 22, 2015
European electronics and telecommunications retailer offers live chat via desktop, tablet and mobile.
Posted January 22, 2015
Next-generation module empowers employees to close the loop on customer feedback.
Posted January 21, 2015
Telecom master agency to promote TCN platform to its agent network of VARs, MSPs, systems integrators, telecom resellers and hardware vendors.
Posted January 21, 2015
Version 8.1 solution also offers new operator console, mobility and video Integration.
Posted January 20, 2015
Partners with companies to grow UC cloud network in Asia-Pacific region.
Posted January 20, 2015
Provides analytics, desktop discovery and automation for customer experience.
Posted January 20, 2015
Solution lets contact centers transfer between TCPA and Non-TCPA projects while maintaining reporting and analysis.
Posted January 07, 2015
Business telephone system includes call distribution and reporting on one server.
Posted January 07, 2015
Companies integrate analytical business solutions with CEM tools.
Posted January 07, 2015
Solution offers customer engagement with self-service solutions across applications, channels and devices.
Posted January 07, 2015
Combination of predictive analytics with install datasets improve targeted marketing and sales efforts.
Posted January 07, 2015
Offering provides a service-based solution on a per user basis.
Posted January 07, 2015
Integrated solutions build enterprise contact management systems.
Posted January 07, 2015
Indian TV provider adds 12 languages, simplifies IVR system.
Posted December 29, 2014
Web contextual Q&A solution automatically syncs with Zendesk Help Center.
Posted December 18, 2014
Solution provides phone system combined with cloud-based or hybrid deployment.
Posted December 16, 2014
SMS solutions offering near-doubles operator network and grows global reach for outbound services.
Posted December 16, 2014
User interface displays agent stats in realtime.
Posted December 15, 2014
Includes an intuitive dashboard and a set of forecasting options.
Posted December 15, 2014
Enables Web site owners to manage customer communication aspects of business from WIX dashboard.
Posted December 12, 2014
Removes barriers to CRM success, drives sales and service performance.
Posted December 12, 2014
Use of mobile and social media cited as drivers of gains.
Posted December 12, 2014
Provides fraud detection and prevention with partners IDology and Pindrop Security.
Posted December 11, 2014
Will include integrated customer experience management functions across multiple channels.
Posted December 10, 2014
Project to streamline the agent experience using WebRTC and Chromebooks.
Posted December 10, 2014
Aspect study reveals five company personas, their hazards, and opportunities to improve quality of service.
Posted December 09, 2014
New version helps companies better manage high volume of customer queries.
Posted December 09, 2014
Strategies include applying data gleaned from consumer interactions.
Posted December 08, 2014
Features include instant messaging, voice, email, Web chat and Twitter.
Posted December 08, 2014
Solution enables agents to make or receive contact center calls from their iPhone device.
Posted December 04, 2014
Purchase enables network provider to expand to additional markets.
Posted December 04, 2014
Provides consumers with relevant, meaningful and emotional experiences.
Posted December 04, 2014
Mobile SDK and Web widget enable companies to provide services to customers' preferred mobile apps and online channels.
Posted December 03, 2014
Allows organization to build network-enabled, distributed cloud solutions.
Posted December 03, 2014
Agent turnover and retention identified as the biggest issue for call centers.
Posted December 02, 2014
Using JAWS screen reader, new technology helps navigate platform workflows.
Posted December 02, 2014
New capabilities help identify new user segments and understand user journeys to improve outcomes.
Posted December 02, 2014
A full suite of mobile solutions address omnichannel challenges by preserving context and continuity when switching channels.
Posted November 25, 2014
Enhanced release drives actions based on surveys and third-party insight.
Posted November 24, 2014
Partner apps provide solutions including e-commerce, email marketing, telephony and text messaging support.
Posted November 24, 2014
Also offers disaster recovery protection, and is PCI and HIPPA compliant.
Posted November 24, 2014
New solution leverages the latest customer interaction management technology developed by BT and Genesys.
Posted November 23, 2014
New release delivers core platform upgrades and new features focused on employee attrition management, analytics and monitoring.
Posted November 20, 2014