Bright Pattern Adds Two-Way Text Messaging

Bright Pattern, a provider of cloud-based contact center software, has introduced two-way SMS text messaging to its omnichannel customer service solution, which today includes email, mobile, Web chat, voice, and video.

Bright Pattern's solution provides an easy access to a live person from any notification or text messaging self-service application.

"Texting is one of the most preferred communication channels,"said Konstantin Kishinsky, CEO of Bright Pattern, in a statement. "Our solution helps businesses to handle two-way business texting over SMS and allows people to communicate with customer service using social messaging apps."

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