Mitel Releases Mobile Enterprise Portfolio



Mitel, a provider of real-time busines cloud and mobile communications, today launched a suite of products and services for the cloud-powered mobile enterprise.

Mitel is addressing the mobile enterprise, where everyday business communication, including voice, video, presence and chat, is seamless across any device.

"Users expect rich and contextual services across the devices of their choice so that business communications deliver a consumer-like experience and mobile communications move towards a business-like experience," said Rich McBee, president and CEO of Mitel, in a statement. "The intersection of mobile and cloud communications is breaking down technical barriers and bringing us to the point where truly seamless collaboration and communications is finally achievable. Delivering that seamless experience to customers is Mitel's mission and mandate."

The new suite of mobile products include the following:

  • Tap-to-connect communications and collaboration tools optimized for smartphones: Purpose-built for any smartphone, Mitel's MiCollab unified communications software enables real-time voice, video, and collaboration. This mobile-first version of MiCollab enables companiesto deliver advanced presence, company directory, and tap-to-connect features.
  • Expanded geographic support of multitenant, multi-instance cloud platforms and best path to the mobile cloud into France, the United Kingdom, and Germany.
  • Intelligent customer service capabilities through MiContact Center, which enables text, chat, and speech applications. Enhanced analytics and integration capabilities integrates customer data with IoT and/or M2M triggers.
  • New mobile capabilities for hospitality customers: Mitel's Hospitality solutions link guest smartphones to the hotel's network, making them extensions of their room phones, allowing guests to access hotel room key, voice mail, speed dial functions and location-based capabilities for service delivery.

"We are long-time users of Mitel's communications technologies, and we applaud Mitel's strategy for the cloud-powered mobile enterprise, as well as their continued efforts to reduce and eliminate complexity of communication across networks. We all want to think mobile-first and help our employees remain connected and productive," said Jason Spainhour, president of the Mitel User Group, in a statement. "We know this team has the focus and the tools necessary to make cloud, mobile, and real-time applications come together in a way that will enable new features and services that can fundamentally change the way people do business."