Partnership brings together UJET's cloud contact center platform with CX Effect's advisors. (Featured on DestinationCRM.com.)
Posted March 30, 2021
AVOXI has launched international SIP Connect integration for Microsoft Teams Direct Routing across 170 countries.
Posted March 29, 2021
Version 15 of the LiveVox platform includes improvements to agent experience, increased automation, and enhanced omnichannel communications.
Posted March 26, 2021
UJET's partnership with MicroCorp expands access for its cloud contact center solutions.
Posted March 25, 2021
Intellibot will extend automation capabilities within ServiceNow's Now Platform.
Posted March 24, 2021
New CRM integrations allow for the sharing of call recordings and analytics. (Featured on SpeechTechMag.com.)
Posted March 23, 2021
Equipping NEVA with Enlighten AI insights helps employees understand customer sentiment, proactively adapt their actions, and respond to requests. (Featured on DestinationCRM.com.)
Posted March 19, 2021
Sabio's acquisition of Fonetic strengthens its artificial intelligence and automation portfolio. (Featured on SpeechTechMag.com.)
Posted March 19, 2021
Genesys will add Bold360 to its digital and artificial intelligence business unit.
Posted March 19, 2021
Pindrop adds call verification and fraud detection capabilities with its purchase of Next Caller. (Featured on SpeechTechMag.com.)
Posted March 18, 2021
Avaya Spaces additions enable the hybrid work-from-anywhere era.
Posted March 18, 2021
Bespoken's Testing, Training, and Monitoring suite is now available for a free trial on Genesys' AppFoundry Marketplace. (Featured on SpeechTechMag.com.)
Posted March 17, 2021
Collaboration unites Talkdesk's cloud contact center solutions with Alorica's execution and performance management capabilities, including its work-at-home solution, Alorica Anywhere.
Posted March 17, 2021
Expanded mobility and visibility and new partnership strengthens Fuze's cloud contact center offering.
Posted March 17, 2021
Cresta for Voice uses artificial intelligence to improve voice-based customer conversations.
Posted March 16, 2021
Bright Pattern Mobile Agent Desktop connects remote contact center agents and employees outside the contact center.
Posted March 16, 2021
AWS Competency allows Vonage to bring more AWS AI capabilities to contact centers.
Posted March 11, 2021
Natterbox Insight automatically surfaces training opportunities for sales and service supervisors. (Featured on DestinationCRM.com.)
Posted March 10, 2021
Zappix has integrated its visual IVR technology with Lifesize's CxEngage contact center software.
Posted March 10, 2021
Haptik launches deep integrations with Zendesk across its Support, Chat, and Sunshine products.
Posted March 09, 2021
Pypestreams's conversational AI plataform has been built on Amazon Web Services and automatically escalates to Amazon Connect.
Posted March 04, 2021
TTEC is acquiring fellow customer experience technology and services provider AVTEX. (Featured on SpeechTechMag.com.)
Posted March 04, 2021
New updates to increase convenience and usability for businesses to better connect with their customers
Posted March 03, 2021
Auraya built EVA 2.0 specifically for Amazon Connect contact centers. (Featured on SpeechTechMag.com.)
Posted March 03, 2021
Observe.AI's artificial intelligence-powered Agent Performance & Coaching Suite improves agents' skills with performance analytics. (Featured on DestinationCRM.com.)
Posted March 03, 2021
SearchUnify's customer support and self-service apps are designed to increase agent productivity. (Featured on DestinationCRM.com.)
Posted March 03, 2021
3Fiftynine's integration with Twilio Flex helps contact center agents deal with email interactions. (Featured on DestinationCRM.com.)
Posted March 01, 2021
Cyara has been accepted into the Amazon Web Services ISV Accelerate and Public Sector Partner Programs.
Posted February 25, 2021
LivePerson AI Annotator lets agents optimize bots and upskill into AI roles.
Posted February 24, 2021
The partnership provides secure phone payments directly through Bluefin's PayConex gateway.
Posted February 24, 2021
TELUS' and Google Cloud's joint go-to-market strategy will initially focus on application migration, infrastructure modernization, and Contact Center AI.
Posted February 24, 2021
Access Softek's Agent Advisor surfaces responses to customer chat inquiries.
Posted February 24, 2021
UJET integrates with Google Cloud Contact Center AI (CCAI) and Google Cloud Dialogflow CX.
Posted February 23, 2021
Kustomer is offering a curated set of integrated apps to improve agent productivity.
Posted February 23, 2021
Mindsay's chatbots are now integrated with Genesys Cloud.
Posted February 23, 2021
VHT will integrate with and offer Amazon Connect with its Mindful platform.
Posted February 18, 2021
Bright Pattern's Omnichannel Communication Interaction Platform enables digital transformation, AI-powered automation, and remote service desk capabilities.
Posted February 18, 2021
New integration connects Aircall's cloud-based call center software to SugarCRM.
Posted February 17, 2021
Dixa's acquisition of Elevio brings personalization and machine learning to customer service.
Posted February 17, 2021
Renewed Dialog Suite leverages a micro-service architecture. (Featured on SpeechTechMag.com.)
Posted February 17, 2021
Sytel's customers can now benefit from access to multisession, multichannel contact center functionality embedded within Salesforce.
Posted February 17, 2021
Anywhere365 and ASC bring compliance call recording to certified Microsoft Teams Contact Center.
Posted February 16, 2021
Bright Pattern has integrated its contact center solutions with Microsoft Teams, Dynamics, and Azure.
Posted February 16, 2021
SupportLogic Agent SX is an artificial intelligence-powered platform to improve agent performance and team collaboration.
Posted February 10, 2021
Sevis' eCallMe! helps businesses get their calls answered.
Posted February 10, 2021
Quiq Translate lets companies provide multilingual customer support. (Featured on DestinationCRM.com.)
Posted February 09, 2021
Ada's conversational chatbot technology integrates with Salesforce Live Agent. (Featured on DestinationCRM.com.)
Posted February 09, 2021
3CLogic's Zoom integration extends its communication platform. (Featured on DestinationCRM.com.)
Posted February 09, 2021
Invoca's Winter '21 release includes new visual dashboards, Conversation Review, and integration with Five9. (Featured on DestinationCRM.com.)
Posted February 09, 2021
Ytel adds support for Google Verified SMS and Verified Calls to its business communications platform.
Posted February 08, 2021