NICE inContact's CXone Fall 2019 release helps companies reach more customers on more channels.
Posted October 30, 2019
Medallia integrates with ServiceNow and is available in the ServiceNow Store.
Posted October 30, 2019
Talkdesk adds Information Security Management and Business Continuity Management security certifications.
Posted October 30, 2019
Noble Gamification 2.0 adds mobile app and tools for employee recognition.
Posted October 30, 2019
Semafone's partnership with Unytalk unifies customer-facing cloud communications and omnichannel compliance solutions to secure payment transactions.
Posted October 29, 2019
Servion can offer any Cisco contact center solution to companies of all sizes, deployed on-premises, hosted, or in the cloud.
Posted October 23, 2019
Speakeasy AI's Nerv delivers dynamic audio machine learning that creates tailored language models based on voice of the customer data. (Featured on DestinationCRM.com.)
Posted October 22, 2019
iMachine powers OnviSource's advanced analytics, robotic process automation, and intelligent virtual agents. (Featured on DestinationCRM.com.)
Posted October 22, 2019
Claro is now a reseller of Talkdesk's omnichannel contact center offerings.
Posted October 17, 2019
NPM now lets managers create personalized, engaging, and structured coaching programs.
Posted October 16, 2019
Noble Systems' latest patent covers technology that lets agents handle multiple contacts simultaneously.
Posted October 16, 2019
Zoom integration through Talkdesk Enterprise Cloud Contact Center fosters seamless, cross-department collaboration.
Posted October 15, 2019
8x8 is becoming a global reseller of PCI Pal's secure payments solutions for contact centers.
Posted October 15, 2019
SYNNEX and RingCentral bring cloud communications and contact center solutions to SYNNEX's U.S. channel partners.
Posted October 15, 2019
The partnership between Aspect Software and Intradiem brings real-time capabilities to contact center workforce management solutions.
Posted October 14, 2019
LiveIntent is a real-time, AI-powered tool to identify customer intent during interactions. (Featured on DestinationCRM.com.)
Posted October 10, 2019
Sparkcentral's Cross-Channel Conversation History feature provides contact center agents with an unbroken view of a contact's conversation history across all digital channels.
Posted October 10, 2019
Stratifyd and Anexinet together will offer implementation services for an artificial intelligence-powered customer analytics platform
Posted October 09, 2019
Avaya IX Subscription Program delivers a flexible unified communications and contact center software consumption model
Posted October 09, 2019
Playvox's agent optimization suite includes quality assurance, performance management, learning, coaching, agent recognition, and agent motivation in one platform. (Featured on DestinationCRM.com.)
Posted October 08, 2019
Aspect improves the performance and scalability of its workforce optimization, inbound, outbound, and omnichannel offering.
Posted October 07, 2019
Avaya's IX-CC contact center offering will be hosted in Microsoft's Azure data centers,
Posted October 07, 2019
Integrations help contact centers manage their agents within Slack and Zendesk.
Posted October 04, 2019
Avaya is expanding its unified communications portfolio with Avaya Cloud Office by RingCentral.
Posted October 04, 2019
Serenova's free Contact Center Maturity Assessment evaluates and identifies opportunities to improve customer experience delivery.
Posted October 04, 2019
KustomerIQ brings artificial intelligence to customer interactions.
Posted October 03, 2019
Acqueon Engagement has been added to NICE inContact CXexchange to help sales, marketing, and service organizations engage with customers.
Posted October 03, 2019
Through this partnership Unimonica can offer Zappix's Visual IVR, robotic process automation, and artificial intelligence to its clients.
Posted October 03, 2019
Agent Self-Scheduling give agents more autonomy over their work routine.
Posted October 03, 2019
Boomi's new Conversational AI platform helps developers build chatbots that support any combination of business rules.
Posted October 02, 2019
Upland's acquisition of InGenius establishes a contact center productivity solution suite with native CRM agent communications, knowledge management, and customer sentiment analysis.
Posted October 02, 2019
Expanded conversational AI capabilities and tighter integrations round out Nuance's additions to its Intelligent Engagement Platform.
Posted October 01, 2019
Sutherland CXi is an artificial intelligence-powered application to provide real-time analytics and guidance to contact center agents.
Posted October 01, 2019
Semafone Cardprotect Voice+ now offers a secure voice capture component for payment transactions.
Posted September 30, 2019
Sugar Connect integrates customer experience activities with Microsoft Office 365 and Google G Suite. (Featured on DestinationCRM.com.)
Posted September 26, 2019
The integration of Luma Automation and Virtual Agent delivers a solution for automating repetitive tasks via intelligent conversations.
Posted September 25, 2019
Sprinklr has added Smart Response Recommendations and Smart Response Compliance to its Sprinklr Intuition AI platform. (Featured on DestinationCRM.com.)
Posted September 24, 2019
New partnerships and integrations with Zendesk and Salesforce enable companies to automatically coordinate responses.
Posted September 24, 2019
Numonix has collaborated with Microsoft for Teams compliance recording.
Posted September 23, 2019
Conversica's latest release offers a new Conversation Editor, User Profiles for access controls, an expanded conversation library, and visualizations of conversation flows. (Featured on DestinationCRM.com.)
Posted September 19, 2019
Avaya adopts hybrid cloud solutions from IBM to expand Avaya ReadyNow private cloud.
Posted September 18, 2019
Daylight Express' natural language understanding powers customer feedback analytics.
Posted September 18, 2019
Kustomer's new WhatsApp integration expands the channels on which businesses can communicate with customers.
Posted September 18, 2019
Automata Version 3.0 provides options for atttended or unattended customer assistance, pre-packaged or customized workflows, rule-based or AI-driven decisioning, improved analytics, and server-based or desktop automation.
Posted September 18, 2019
Companies using Cisco's on-premises unified communications and contact center offerings can now upgrade their IVRs to cloud-based intelligent virtual agents. (Featured on DestinationCRM.com.)
Posted September 17, 2019
Integrations with Splunk, Jira, and ServiceNow support issue resolution and instant scheduling with IT tracking systems.
Posted September 17, 2019
Nectar CX Assurance is a testing and monitor application for contact center, IVR, and unified communications technologies.
Posted September 12, 2019
DIVA is a modular, edge- or cloud-based virtual assistant platform that offers companies everything they need to deliver a branded voice assistant ordering experience to customers. (Featured on SpeechTechMag.com.)
Posted September 11, 2019
Cyara's Accelerator, available on the Genesys AppFoundry, gives businesses another path to transition to PureCloud.
Posted September 10, 2019
Bold360's AI-powered search enhancements and advanced management tools enable more effective coaching and productivity increases.
Posted September 10, 2019