News Briefs

Intradiem's new patent protects its ability to capture vast quantities of data and provide enhanced controls to maintain compliance with strict data storage requirements.
Posted May 10, 2023

ASAPP AutoAssist can provide real-time suggestions for contact center agents.
Posted May 09, 2023

Dialpad will leverage Google Cloud's Vertex AI alongside its own AI to power 12 next-generation AI features.
Posted May 09, 2023

Revamped solution enhances Microsoft Teams with advanced telephony, mobile experience, SMS, fax, integrations, and faster performance.
Posted May 09, 2023

ID R&D's patented advances in detection of recorded and synthetic voice provide a new level of protection against fraud. (Featured on SpeechTechMag.com.)
Posted May 05, 2023

Pindrop's partnership with Google Cloud expands deployment options for its advanced voice authentication solutions. (Featured on SpeechTechMag.com.)
Posted May 05, 2023

Mutual customers can now access Five9 Intelligent CX Platform embedded with BT's global voice and data services.
Posted May 05, 2023

Ringover has launched an AI conversation intelligence platform for sales and customer service. (Featured on DestinationCRM.com.)
Posted May 04, 2023

CallMiner advances its platform through Microsoft's Azure Cognitive Services, including early access to OpenAI.
Posted May 03, 2023

MyCloud Contact Center is a private-label contact center as a service (CCaaS) platform for small to midsized businesses.
Posted May 03, 2023

AI voice banking and secure messaging features add simplicity and security to customer interactions via the Glia platform.
Posted May 02, 2023

TTEC's WFM Adapter for Microsoft Dynamics 365 Customer Service adds workforce management capabilities to Microsoft's digital contact center platform.
Posted May 02, 2023

Medallia's integrations with Cresta, Five9, and LivePerson combine conversation intelligence and real-time experience insights.
Posted May 02, 2023

Bucher + Suter's b+s Connects integrates Salesforce Service Cloud Voice and Webex Contact Center.
Posted May 02, 2023

Bright Pattern's Omni-Enterprise CX allows any employee (even people outside the contact center) to connect to customers on any channel.
Posted May 02, 2023

Intermedia's AI Interaction Summary automatically transcribes and summarizes contact center calls. (Featured on SpeechTechMag.com.)
Posted May 02, 2023

AWS has added AI and analytics to Contact Lens to help managers evaluate agent performance and identify coaching needs.
Posted April 27, 2023

8x8 XCaaS feature updates include conversational AI self-service, audit history, enhanced mobile administration, and more.
Posted April 27, 2023

Yellow.ai's DAP offers generative AI to automate workflows and responses to customer queries.
Posted April 25, 2023

Cogito's EX Score measures contact center agents' sentiment in customer service interactions.
Posted April 25, 2023

LivePerson is adding large language models and voice capabilities to its Conversational Cloud
Posted April 25, 2023

Cognigy has made its Cognigy.AI platform available to Amazon Web Services customers.
Posted April 25, 2023

Infobird adds ChatGPT to its customer service bot.
Posted April 25, 2023

Uniphore's U product portfolio is now available to AWS customers worldwide. (Featured on DestinationCRM.com.)
Posted April 21, 2023

IntelePeer SmartAgent will leverage generative AI alongside its analytics and conversational AI solutions.
Posted April 20, 2023

UJET, Google Cloud, and Alvaria team up to pair Google Cloud Contact Center AI platform and workforce engagement management.
Posted April 20, 2023

The newest features in CallRail's Conversation Intelligence Suite add call summaries and sentiment analysis. (Featured on SpeechTechMag.com.)
Posted April 19, 2023

CallMiner's integration with Zoom Meetings enables users to ingest and analyze video and audio from the collaboration and communication platform. (Featured on SpeechTechMag.com.)
Posted April 18, 2023

Over the next year, Dialpad will introduce Ai Recap, Ai Scorecards, Ai Playbooks, and Coaching Hub. (Featured on DestinationCRM.com.)
Posted April 18, 2023

Ada voice, co-pilot builder tools, and new generative AI capabilities bring customer experience automation across all channels.
Posted April 18, 2023

TouchPoint One's latest Sidekick update creates targeted, actionable coaching plans for contact center supervisors and agents.
Posted April 14, 2023

Following an integration with Genesys' Cloud CX platform, Calabrio ONE is now available in Genesys' AppFoundry marketplace.
Posted April 13, 2023

Zendesk's OpenAI collaboration uses generative AI to respond to customer support tickets.
Posted April 13, 2023

LivePerson and Cohere will work together to help companies create and deploy large-language models adapted to their specific business needs,
Posted April 11, 2023

Tethr couples real-time insights and in-the-moment agent assistance with research-backed post-call analytics.
Posted April 11, 2023

Powered by Verint Da Vinci AI, Verint IVA enhancements help companies deliver customer experience automation at scale.
Posted April 11, 2023

Aircall can now provide call and voicemail transcripts for sales and support teams. (Featured on SpeechTechMag.com.)
Posted April 06, 2023

Khoros's integration with Trustpilot helps companies manage reviews alongside everyday social care
Posted April 06, 2023

Calabrio adds OpenAI's ChatGPT and GPT-3 to Calabrio ONE.
Posted April 06, 2023

SuccessKPI's AI-driven Insight and Action platform integrates with Zoom.
Posted April 03, 2023

New capabilities in CXone's Spring 2023 release provide real-time interaction guidance and low-code smart self-service options.
Posted April 03, 2023

XSELL Technologies has partnered with NICE to deliver its XSELL HiPer Agent Experience on NICE's CXone.
Posted March 31, 2023

Cognigy integrates its conversational and generative AI technology with Avaya Experience Platform.
Posted March 31, 2023

TCN and Prodigal have teamed uo to support contact center agents with cloud and AI technologies.
Posted March 30, 2023

Verint's new partnership with Google Cloud leverages a platform-to-platform approach to customer experience automation.
Posted March 29, 2023

Five9 Agent Assist 2.0 includes AI Summary powered by OpenAI.
Posted March 29, 2023

Cognigy's conversational AI is now integrated with Genesys and Foundever solutions and available to their networks.
Posted March 28, 2023

Cisco's new artificial intelligence capabilities include new agent coaching, topic summarization, and coding workflows.
Posted March 28, 2023

Linc's GPT integration brings conversational customer support capabilities to retailers.
Posted March 28, 2023

Bandwidth Maestro helps companies integrate real-time voice apps across unified communications, cloud contact center, and AI platforms.
Posted March 28, 2023
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