Zendesk's acquisition of Tymeshift brings AI-powered workforce management to its portfolio.
Posted June 22, 2023
UJET's new contact center mobile app lets agents handle customer service requests on the go.
Posted June 21, 2023
Technavio sees the rising adoption of cloud-based call centers as the key factor?boosting market growth of call center AI solutions.
Posted June 20, 2023
Yellow.ai's generative AI-powered chatbots and voicebots for customer and employee experience automation are now available on SAP Store.
Posted June 20, 2023
Alvaria is adding outbound capabilities, including compliance management and convenient time to call, to Avaya's platform.
Posted June 20, 2023
Alorica IQ helps companies meet demand for digitally led customer interactions.
Posted June 20, 2023
Cogito's new features empower front-line contact center leaders to drive improved employee and customer experiences.
Posted June 20, 2023
Cyara's acquisition of CentraCX brings insights from customer feedback to its CX transformation solutions.
Posted June 20, 2023
Observe.AI's LLM is trained on real-world contact center data and tasks and offers greater accuracy, control, and privacy for contact centers to leverage generative AI.
Posted June 20, 2023
CallMiner's RealTime product now offers agent guidance, script adherence support, and more.
Posted June 19, 2023
The Cisco Powered Services certification for Cisco Webex Contact Center and Cloud Calling assures managed services from a proven partner backed by an enterprise-class service-level agreement.
Posted June 16, 2023
ServiceNow's Now Assist for Virtual Agent is a generative AI solution to create conversational experiences for self-service.
Posted June 13, 2023
Limitless Secure Access creates new levels of security for an expanded pool of GigCX professionals.
Posted June 13, 2023
Twilio's expanded Google Cloud partnership sets the stage for joint generative AI innovation.
Posted June 08, 2023
Servion and Hammer are teaming up to accelerate the adoption of contact center automation testing
Posted June 08, 2023
Twilio CustomerAI combines the data that flows through its Customer Engagement Platform with large language models.
Posted June 07, 2023
NICE's Enlighten Copilot, Autopilot, and Actions combine generative AI with data from its CXone contact center platform. (Featured on DestinationCRM.com.)
Posted June 06, 2023
Yellow.ai combines with Genesys' marketplace of solutions with its Dynamic Automation Platform (DAP).
Posted June 06, 2023
Akkadian's unified communications provisioning automation solution now supports Webex Contact Center.
Posted June 05, 2023
Using large language models, Genesys Cloud CX helps employees with post-customer-engagement outcomes. (Featured on DestinationCRM.com.)
Posted June 05, 2023
Content Guru extends storm's sentiment analysis capabilities through Jabra Engage AI integration.
Posted May 30, 2023
TCN continues to strengthen its compliance solutions, helping its clients navigate the challenges with SMS consent and deliverability.
Posted May 30, 2023
Together Cognigy and Black Box hope to accelerate deployment of conversational AI in contact centers.
Posted May 26, 2023
Awaken and IRIS are teaming up to provide better audio solutions for transcribing and analyzing contact center interaction recordings. (Featured on SpeechTechMag.com.)
Posted May 25, 2023
Additions include Qualtrics Real-Time Agent Assist (RTAA), Automated Call Summaries (ACS), and Frontline Team Assist for contact center operations. (Featured on DestinationCRM.com.)
Posted May 25, 2023
Cyara's OpenAI GPT-3 integration will accelerate conversational AI chatbot training and testing.
Posted May 24, 2023
PolyAI's customer-led voice assistants are now available to help AWS clients evolve their customer self-service experiences.
Posted May 23, 2023
Mutare's Voice Traffic Filter is now available on the Five9 CX Marketplace and can be integrated with the Five9 Intelligent CX Platform.
Posted May 23, 2023
Native integration combines UJET's CCaaS routing logic with the modern communication features of Microsoft Teams UCaaS.
Posted May 23, 2023
Wu will leverage AI experience to spearhead new contact center product innovation.
Posted May 22, 2023
TDCX is launching operations in Sao Paolo, Brazil, to support a game developer.
Posted May 18, 2023
Lifesize is undertaking a reorganization following its Chapter 11 filing.
Posted May 18, 2023
Aquant's Service Co-Pilot uses a ChatGPT plugin to generate recommendations to service-related problems.
Posted May 18, 2023
Zenvia's new chatbot now comes with ChatGPT to help contact center agents find answers.
Posted May 16, 2023
Genesys Cloud EX is a stand-alone solution for managing contact center and back-office employees.
Posted May 16, 2023
Simplr's Cognitive Paths offers AI training parameters and enterprise-grade security.
Posted May 11, 2023
Boost.ai's version 12 boasts a hybrid natural language understanding approach for improved accuracy.
Posted May 11, 2023
Zendesk's AI was trained using 18 billion tickets and trillions of data points.
Posted May 10, 2023
Intradiem's new patent protects its ability to capture vast quantities of data and provide enhanced controls to maintain compliance with strict data storage requirements.
Posted May 10, 2023
ASAPP AutoAssist can provide real-time suggestions for contact center agents.
Posted May 09, 2023
Dialpad will leverage Google Cloud's Vertex AI alongside its own AI to power 12 next-generation AI features.
Posted May 09, 2023
Revamped solution enhances Microsoft Teams with advanced telephony, mobile experience, SMS, fax, integrations, and faster performance.
Posted May 09, 2023
ID R&D's patented advances in detection of recorded and synthetic voice provide a new level of protection against fraud. (Featured on SpeechTechMag.com.)
Posted May 05, 2023
Pindrop's partnership with Google Cloud expands deployment options for its advanced voice authentication solutions. (Featured on SpeechTechMag.com.)
Posted May 05, 2023
Mutual customers can now access Five9 Intelligent CX Platform embedded with BT's global voice and data services.
Posted May 05, 2023
Ringover has launched an AI conversation intelligence platform for sales and customer service. (Featured on DestinationCRM.com.)
Posted May 04, 2023
CallMiner advances its platform through Microsoft's Azure Cognitive Services, including early access to OpenAI.
Posted May 03, 2023
MyCloud Contact Center is a private-label contact center as a service (CCaaS) platform for small to midsized businesses.
Posted May 03, 2023
AI voice banking and secure messaging features add simplicity and security to customer interactions via the Glia platform.
Posted May 02, 2023
TTEC's WFM Adapter for Microsoft Dynamics 365 Customer Service adds workforce management capabilities to Microsoft's digital contact center platform.
Posted May 02, 2023