Talkdesk's integration ties Talkdesk Financial Services Experience Cloud into Jack Henry's Symitar platform.
Posted February 02, 2023
LivePerson's Conversational Cloud gets an upgrade with generative capabilities, including chatGPT.
Posted February 01, 2023
PagerDuty for Customer Service in ServiceNow CSM enables real-time, direct communication between customer service and technical teams.
Posted February 01, 2023
Observe.AI's Real-Time AI for contact centers introduces contextualized agent guidance, live supervisor coaching, and automated actions.
Posted February 01, 2023
Intercom adds GPT-3.5-enabled content composition and interaction summary features to its customer service platform.
Posted January 31, 2023
NICE is bridging its CXone paltform with Cognizant's digital transformation services.
Posted January 30, 2023
NICE's integration of CXone Expert and OpenAI's generative modeling enables consumers to resolve issues with automated self-service.
Posted January 26, 2023
SupportLogic will be able to automate QA for contact centers with its Emtropy Labs acquisition. (Featured on DestinationCRM.com.)
Posted January 25, 2023
Contact center outsourcer to launch operations in Cairo and Lodz.
Posted January 25, 2023
Unbabel's new free trial and demo options will allow anyone to experience Unbabel's AI-powered LangOps solutions.
Posted January 25, 2023
Glia's call center solution for financial services has been enhanced with AI-driven automation and fintech integrations.
Posted January 24, 2023
TTEC Digital's InteractionSync for Amazon Connect provides contact center agents a unified view of Amazon Connect voice interactions within Microsoft Dynamics 365.
Posted January 24, 2023
Kore.ai Experience Optimization (XO) Platform Version 10.0 includes open architecture, continuous learning, automated training, and testing.
Posted January 24, 2023
TCN's Workforce Engagement Suite blends workforce management and optimization features for contact centers.
Posted January 18, 2023
Zappix teams up with Cozera to integrate self-service with secure identity authentication-as-a-service.
Posted January 18, 2023
Dialpad extends Ai Customer Intelligence to more apps, including Google, Bullhorn, ServiceNow, and HubSpot.
Posted January 18, 2023
8x8 Customer Labs is an early-access program to help enhance 8x8 XCaaS product design, features, and user experience.
Posted January 18, 2023
Kevin Jones succeeds Tom Goodmanson as head of Calabrio.
Posted January 17, 2023
Cognigy is integrating large language models into its Cognigy.ai platform for contact centers.
Posted January 17, 2023
The global conversational AI market will see a CAGR of 21.6 percent through 2029, says Brandessence Market Research. (Featured on SpeechTechMag.com.)
Posted January 16, 2023
Verint gains an appointment scheduling app for con tact centers, stores, and branches with its Qudini deal. (Featured on DestinationCRM.com.)
Posted January 13, 2023
Genesys' partnership with WTT helps joint customers with cloud and digital transformations.
Posted January 13, 2023
Following its GoContact acquisition, Broadvoice is bringing the GoContact CCaaS solution to North America.
Posted January 11, 2023
Partnership combines Sitel's expertise in the digital CX services space with Sprinklr's Unified-CXM platform to deliver customer experiences across digital channels.
Posted January 11, 2023
Genesys and AWS plan to expand joint development and go-to-market strategies to help mutual clients accelerate digital transformations and cloud customer experience strategies.
Posted January 10, 2023
New capabilities for NEVA Discover present opportunities for advanced automation and employee training. (Featured on DestinationCRM.com.)
Posted January 09, 2023
Companies can now access Playvox's workforce engagement solutions on Salesforce AppExchange.
Posted January 09, 2023
InteractiveTel rebrands as TotalCX to emphasize its focus on the customer experience in the automotive industry.
Posted January 04, 2023
MarketsandMarkets expects the global CPaaS market to grow by nearly 30 percent per year over the next five years.
Posted January 03, 2023
Dialpad has committed $50 million to the continued research and development of artificial intelligence-related technologies. (Featured on SpeechTechMag.com.)
Posted December 28, 2022
SeaX combines Seasalt.ai's speech technologies with Twilio Flex contact center technologies. (Featured on SpeechTechMag.com.)
Posted December 27, 2022
Aisera's integration with Zendesk delivers self-service and assisted resolution capabilities for Zendesk Sunshine users. (Featured on DestinationCRM.com.)
Posted December 20, 2022
Ada will use the large language models behind OpenAI's ChatGPT to increase automated resolutions for customers. (Featured on DestinationCRM.com.)
Posted December 20, 2022
NICE's ElevateAI is a cloud-based platform to make CX applications smarter. (Featured on DestinationCRM.com.)
Posted December 16, 2022
Sitel and Genesys are teaming up to help companies move their contact centers to the cloud.
Posted December 15, 2022
Integration between Glia and Jack Henry allows financial institutions to transform customer service within the digital domain. (Featured on DestinationCRM.com.)
Posted December 13, 2022
LivePerson enhances Conversational AI to help companies strengthen customer and agent experiences. (Featured on DestinationCRM.com.)
Posted December 13, 2022
NICE Enlighten AutoSummary delivers agent interaction summaries using AI to automatically identify key tasks, contact reason, and actions.
Posted December 12, 2022
Vonage Salesforce Shield Security for Vonage Contact Center adds extra compliance and security features.
Posted December 09, 2022
Lumen has expanded its Genesys partnership to offer a holistic, cloud-based solution for contact centers.
Posted December 09, 2022
Waterfield's Ascend subscription solution helps contact centers migrate to the cloud. (Featured on DestinationCRM.com.)
Posted December 08, 2022
Radish Systems has made its ChoiceView Visual IVR and ChoiceView Visual Agent available in AWS Marketplace. (Featured on DestinationCRM.com.)
Posted December 08, 2022
Clickatell's new chat solution lets travel companies communicate with customers via SMS, WhatsApp, and Apple Messages.
Posted December 07, 2022
RingCentral's comprehensive end-to-end encryption solution now covers messaging, phone, and video through its MVP product.
Posted December 07, 2022
FedRAMP authorization enables government agencies to drive cloud-based contact center migration. (Featured on DestinationCRM.com.)
Posted December 06, 2022
Dialpad's Ai-Powered Customer Intelligence Platform brings automation and actionable real-time insights to businesses and contact centers. (Featured on SpeechTechMag.com.)
Posted December 06, 2022
Polaris expects the contact center analytics market to grow at a CAGR of 19.4 percent through 2030. (Featured on SpeechTechMag.com.)
Posted December 06, 2022
Five9 elevates omnichannel customer engagement with innovations in digital self-service, AI design, and analytics.
Posted December 06, 2022
With UJET Connect, customer service providers can take advantage of accelerated business planning and commercial incentives for cloud migration.
Posted December 02, 2022