AVOXI Updates Its Cloud Voice Software Platform

AVOXI, a provider of cloud voice solutions for contact centers, has added advanced features, including Call Insights, Number Testing, Flow Builder, and more out-of-the-box software integrations, to its voice platform.

AVOXI's latest software platform capabilities include the following:

  • Call Insights, which harnesses advanced analytics to provide real-time, data-driven insights into call performance. Through detailed call metrics and visualizations, businesses gain information about call quality, agent performance, and customer experience. Metrics like Mean Opinion Score (MOS) and data on jitter and packet loss across their international global numbers help trigger early problem detection and resolution.
  • Number Testing, which provides a comprehensive approach for assessing the connectivity and availability of phone numbers across global regions. This capability automates in-country phone number tests within AVOXI's software platform.
  • The ability to test SIP Trunk connectivity on-demand to ensure trunks are configured to route inbound traffic properly.
  • Flow Builder, offering a click-to-configure interface to design custom call flows, interactive voice response menus, and dynamic call routing strategies.
  • Enhancements of the SIP Interconnect layer.

"AVOXI's mission has always been to empower businesses with software-driven voice solutions that enable them to have better conversations with customers anywhere in the world," said Barbara Dondiego, CEO of AVOXI, in a statrement "With the introduction of these innovative capabilities, we are taking a giant leap towards transforming the way international voice is delivered. In addition to unmatched global voice coverage and proactive service, enterprises are now injecting modern cloud analytics and software to improve the voice channel."