Uniphore's U-Assist In-Call and U-Assist Aftercall are now available as premium applications on Genesys' AppFoundry.
Posted June 21, 2022
Airkit introduces a conversational visual builder and agent automation tools in the latest version of its DXP software.
Posted June 21, 2022
AWS has launched Amazon Connect Cases, Amazon Connect outbound campaigns, and Amazon Lex Automated Chatbot Designer as part of its Amazon Connect contact center suite.
Posted June 20, 2022
Kurmi membership in the Cisco SolutionsPlus Program provides faster access to unified communications automation for Cisco customers.
Posted June 20, 2022
Sitel and Majorel together would create one company with 240,000 employees worldwide.
Posted June 20, 2022
Backed by Multi-Factor Identity, Nametag's AI enables customer support teams to authenticate any customer in seconds. (Featured on DestinationCRM.com.)
Posted June 15, 2022
Salesforce customers can now use Cogito's Emotion AI for real-time coaching, guidance, and continuous customer and employee experience measurements.
Posted June 14, 2022
ASAPP's AutoCompose offers agents suggested responses for digital customer messaging requests.
Posted June 10, 2022
Partnership brings Kore.ai's conversational AI to Tanla's communications platforms. (Featured on SpeechTechMag.com.)
Posted June 10, 2022
MarketsandMarkets projects 26 percent CAGR for cloud contact center solutions over the next three years.
Posted June 08, 2022
Dialpad Ai CSAT is a real-time predictive engine for customer satisfaction that provides visibility into 100 percent of calls.
Posted June 08, 2022
LiveVox customers now have access to SuccessKPI's contact center insights platform.
Posted June 08, 2022
Talkdesk Retail Experience Cloud is a customer service platform purpose built to unify the retail customer journey.
Posted June 07, 2022
Genesys is now combining Zoom Phone and Genesys Cloud CX solution.
Posted June 06, 2022
Pindrop's latest advancements provide deeper audio intelligence, improved fraud investigations and authentication policies, and enhanced operational efficiencies. (Featured on SpeechTechMag.com.)
Posted June 06, 2022
Upstream Works' latest updates provide contact center agents with AI-powered guidance and automation.
Posted June 02, 2022
LiveVox Contact Center for Salesforce allows agents to handle and make customer calls directly from their Salesforce workspace.
Posted June 02, 2022
Call Center Studio's LumenVox CPA integration will add voice activity detection to its contact center systems.
Posted June 02, 2022
The OneDirect acquisition strengthens Gupshup's suite of conversational tools with a unified, intelligent Agent Assist inbox.
Posted June 02, 2022
Technavio projects that the cloud contact center solutions market will expand 20 percent per year through 2026.
Posted June 01, 2022
ConneXio Cloud is a suite of contact center and CRM software and services.
Posted June 01, 2022
Google provides a public cloud experience for customers to procure, deploy, and create value with Sprinklr's unified customer experience management platform. (Featured on DestinationCRM.com.)
Posted June 01, 2022
Verint and Intelligent Voice integration empowers improved financial compliance oversight. (Featured on DestinationCRM.com.)
Posted May 26, 2022
Cyara's self-assessment tool empowers companies to measure and modernize customer experience (CX) testing capabilities.
Posted May 25, 2022
Feedback+ is Phase One of Helpshift's Metashift rollout for mobile in-app and AR customer support experiences in the metaverse.
Posted May 25, 2022
Textel and RingCentral team up to enable multidirectional SMS and MMS texting.
Posted May 25, 2022
NovelVox Wallboards and Agent Dashboards provide contact centers running on Amazon Connect a full display of agent performance.
Posted May 25, 2022
Zenarate's Concurrent Chat Simulation will help companies develop top-performing chat agents. (Featured on DestinationCRM.com.)
Posted May 24, 2022
Observe.AI's Auto QA accelerates quality assurance and coaching workflows for contact centers. (Featured on DestinationCRM.com.)
Posted May 24, 2022
Tata's DIGO is designed to transform customer engagement with intelligent Human to Everything (H2X) interactions across all customer experience (CX) platforms.
Posted May 20, 2022
8x8 and Ingram Micro Cloud have expanded their distribution partnership with a new resale go-to-market strategy.
Posted May 19, 2022
Future Market Insights expects the conversational AI to grow 17.2 percent per year for the next 10 years.
Posted May 18, 2022
The VillageDAO platform will help companies triage issues at scale by mobilizing community users into customer care squads.
Posted May 17, 2022
Replicant's Thinking Machine is a single conversation engine to automate customer service interactions across every channel.
Posted May 17, 2022
TheLoops with Zendesk offers predictive analytics and automations for real-time support.
Posted May 17, 2022
SupportLogic's new SX Platform includes AI-backed insights into customer and agent activities.
Posted May 17, 2022
MiaRec has added Customer Sentiment Analysis to its interaction recording and customer engagement platform. (Featured on DestinationCRM.com.)
Posted May 16, 2022
Integration brings together Twilio voice and SMS technology with Sprinklr Modern Care.
Posted May 12, 2022
Coveo's new capabilities provide increased visibility into the customer journey.
Posted May 12, 2022
Oracle offers service agents a unified view of the customer with Oracle Fusion Cloud Unity CDP integration.
Posted May 11, 2022
Bright Pattern's Remote Assist lets one user take control of another user's desktop to resolve issues.
Posted May 11, 2022
Market research firm Fact.MR predicts 28 percent CAGR for the worldwide intelligent virtual assistant market for the next 10 years. (Featured on SpeechTechMag.com.)
Posted May 10, 2022
Avaya's joint technology and go-to-market agreement with Microsoft will help customers accelerate their digital transformations in the cloud. (Featured on DestinationCRM.com.)
Posted May 10, 2022
Concentrix expands its customer journey capabilities with its ServiceSource acquisition. (Featured on DestinationCRM.com.)
Posted May 10, 2022
Integration brings Qualtrics' speech and text analytics into SAP's Service Cloud to help organizations understand the sentiment, emotion, and effort behind every customer interaction. (Featured on DestinationCRM.com.)
Posted May 10, 2022
Authenticx's Eddy Effect Dashboard helps companies identify and attack disruptions in the customer journey. (Featured on DestinationCRM.com.)
Posted May 10, 2022
MarketsandMarkets eyes 21.3 percent CAGR for contact center artificial intelligence through 2027. (Featured on SpeechTechMag.com,/em>.)
Posted May 09, 2022
Pindrop will offer its voice-based contact center security products on Google's cloud platform and through the Google Cloud Marketplace.
Posted May 05, 2022
Syniverse's CPaaS Concierge integrates with ConnectionsGT CPaaS to enable unified worldwide communication via WhatsApp Business Platform.
Posted May 03, 2022
Pindrop's new PIN Score adds passive authentication capabilities and actionable intelligence to help detect high-risk callers. (Featured on DestinationCRM.com.)
Posted April 28, 2022