News Briefs

Khoros' 2022 Spring Innovation Release includes new AI for agents, expanded channels for engagement, and predictive workflows. (Featured on DestinationCRM.com.)
Posted April 12, 2022

Talkdesk CX Cloud meets Google's security and performance requirements for Chrome OS as validated CCaaS solution. (Featured on DestinationCRM.com.)
Posted April 12, 2022

The latest version of Conversation Assist includes an enhanced recommendation engine. (Featured on DestinationCRM.com.)
Posted April 11, 2022

Real Chemistry's acquisition of conversationHEALTH adds conversational AI to its portfolio of healthcare solutions. (Featured on SpeechTechMag.com.)
Posted April 06, 2022

Cyara adds automated chatbot testing with its acquisition of Botium. (Featured on SpeechTechMag.com.)
Posted April 06, 2022

Sabio Console integrates customer contact channels with conversational AI. (Featured on DestinationCRM.com.)
Posted April 05, 2022

Gupshup's acquisition of Active.Ai brings AI-powered omnichannel conversational engagement solutions to financial firms. (Featured on DestinationCRM.com.)
Posted April 05, 2022

Call Journey now offers text analytics and real-time workflows as part of its VoiceAI portfolio. (Featured on DestinationCRM.com.)
Posted April 05, 2022

Together Glia and Twilio are offering SMS solutions for banks, credit unions, insurers, and lenders.
Posted April 01, 2022

Hexaware is working with Genesys to help customers transition from premises- to cloud-based customer service.
Posted April 01, 2022

DRUID expands its footprint in North America with first Canadian partner, Alacrity Solutions. (Featured on DestinationCRM.com.)
Posted March 31, 2022

Syniverse and Kore.ai collaboration will enable companies to accelerate their digital transformations through artificial intelligence.
Posted March 31, 2022

Alcatel will offer Avaya OneCloud CCaaS to its customers, while Avaya will offer Alcatel's Digital Age Networking to its customers.
Posted March 30, 2022

Sabio integrates Twilio Flex with Google Cloud Contact Center AI (CCAI).
Posted March 30, 2022

PCI Pal is now available on the Five9 CX Marketplace and is integrated with the Five9 Intelligent Cloud Contact Center
Posted March 30, 2022

3CLogic's cloud contact center systems have earned ISO/IEC 27001:2013 certifications for data security.
Posted March 30, 2022

VHT has rebranded Survey Dynamix to bring it in line with the rest of its Mindful portfolio. (Featured on DestinationCRM.com.)
Posted March 25, 2022

HGS Digital and Khoros are partnering to strengthen customer experience offerings. (Featured on DestinationCRM.com.)
Posted March 25, 2022

Intercom has added Surveys and Switch to its Engagement OS.
Posted March 23, 2022

Talkdesk has expanded its Talkdesk On The Go suite with mobile apps for collaboration and scheduling.
Posted March 23, 2022

NICE's CXone cloud contact center suite is now available to companies in Singapore.
Posted March 23, 2022

New AI-enabled capabilities in Amazon Connect help contact center managers with proper staffing.
Posted March 22, 2022

LinkLive now supports additional channels and features new integrations and reporting. (Featured on DestinationCRM.com.)
Posted March 22, 2022

Dialpad's conversational AI dynamically learns and applies customer intent across all modes of customer communication. (Featured on DestinatiionCRM.com.)
Posted March 22, 2022

Cresta's AI platform combines with Genesys Customer Experience Platform to further enable real-time intelligence in the contact center. (Featured on DestinationCRM.com.)
Posted March 22, 2022

Pega adds AI, automation, and workflow enhancements in Infinity 8.7. (Featured on DestinationCRM.com.)
Posted March 22, 2022

Vonage's Jumper enhancements allow companies to initiate video conversations between customers and in-store or contact center employees. (Featured on DestinationCRM.com,/em>.)
Posted March 21, 2022

Pindrop-Bandwidth Integration provides voice authentication for contact centers moving to the cloud.
Posted March 21, 2022

Integration allows Cresta customers to connect into the Five9 customer engagement platform and Five9 customers to implement Cresta's real-time intelligence layer.
Posted March 18, 2022

8x8 Agent Workspace offers contact queuing and handling features, while Conversation IQ offers AI-driven agent coaching and performance management.
Posted March 17, 2022

Google imparts recommended status on UJET's and Dialpad's cloud contact center solutions.
Posted March 17, 2022

Zuper's field service management platform is now directly accessible within HubSpot's customer service software.
Posted March 17, 2022

New features in HubSpot Service Hub help drive team efficiency and reporting. (Featured on DestinationCRM.com.)
Posted March 15, 2022

Forethought's Solve Conversational AI agent is now integrated with Zendesk's Sunshine Conversations to power omnichannel customer experiences. (Featured on DestinationCRM.com.)
Posted March 15, 2022

Comm100 has worked with Deltapath to incorporate voice into its omnichannel customer engagement platform. (Featured on DestinationCRM.com.)
Posted March 15, 2022

Coversational AI to Reach $32.3 Billion by 2028, Brandessence ProjectsBrandessence expects the conversational AI market to grow at 21.5 percent CAGR per year from current levels of $8.2 billion.
Posted March 15, 2022

GIA expects the contact center AI market to grow from $1.1 billion in 2020 to $3.5 billion by 2026.
Posted March 09, 2022

Spitch has set up shop in the United States with omnichannel conversational AI solutions. (Featured on SpeechTechMag.com.)
Posted March 08, 2022

Network One Distribution now offers its customers DRUID's virtual assistant technology.
Posted March 08, 2022

Balto's next-generation AI dialogue models allow for more natural agent conversations. (Featured on SpeechTechMag.com.)
Posted March 04, 2022

Level AI's agent screen monitoring and recordingare powered by Level AI's artificial intelligence technology.
Posted March 03, 2022

The latest version of NICE's CXone cloud contact center suite features expanded self-service capabilities and bot integrations.
Posted March 03, 2022

The acquisition includes capital to accelerate the growth of Revation's LinkLive CCaaS platform.
Posted March 02, 2022

Dialpad's technology passes ISO's test for data protection.
Posted March 02, 2022

Marchex Conversation DNA delivers AI-based signals through every Marchex conversation intelligence product.
Posted March 02, 2022

U-Assist In-Call delivers real-time agent guidance with integrated RPA. (Featured on SpeechTechMag.com.)
Posted March 02, 2022

Dubber's newest capabilities bring more options for recording calls via Microsoft Teams and Amazon Connect. (Featured on SpeechTechMag.com.)
Posted March 01, 2022

Calabrio's Self-Scheduling Package empowers agents with greater influence over work-life balance.
Posted February 24, 2022

Zappix has enhanced its Digital Patient Engagement solution with features to further improve patient outcomes, reduce administrative burdens, and transform patient experience.
Posted February 24, 2022

With CommBox and the Voicenter, sales and support centers can provide their consumers with IVR options and digital communications.
Posted February 24, 2022
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