LinkLive, a provider of cloud-based contact center technology, has partnered with Kasisto, creators of the KAI digital experience platform for the financial services industry, to embed KAI into the LinkLive platform to help mutual clients deliver customer experience through every digital channel.
"We are very excited to embed KAI into the LinkLive library of AI capabilities and to expand the digital customer service features for our clients," said Perry Price, CEO of LinkLive, in a statement. "By combining the secure, digital-first nature of LinkLive with the intelligence of KAI, we enable our customers to deliver personalization at scale, reduce costs, and maintain the human touch essential for regional banks and credit unions."
"LinkLive is focused on AI that matters. We've met the need by delivering conversational AI with strong partners such as Kasisto and with other partners focused on critical engagements in similarly regulated industries, such as healthcare automation for scheduling and care triage," said Pat Reetz, chief product officer of LinkLive, in a statement. "We see significant opportunity with agent assist and automated content analytics. As a result, LinkLive integrates generative AI with conversational AI and other partners such as ChatGPT, Amazon Sagemaker, Amazon Lex, and other speech analytics and large language models to modernize the agent and supervisor experience."