CallTower's Extended Response Program empowers businesses with risk-free access to cloud-based unified communications, collaboration, and contact center solutions.
Posted May 11, 2020
Automated FAQ Response lets companies respond to customer questions through WhatsApp for Business.
Posted May 08, 2020
Five9's new packaged applications are built on the Whendu platform and cover workflow automation. (Featured on DestinationCRM.com.)
Posted May 07, 2020
RingCentral's newest app lets users switch between devices and modes of communication, including team messaging, calling, and video meetings.
Posted May 06, 2020
RealPage's chatbot is part of Contact Center 3.0 to supplement limited on-site staffing.
Posted May 06, 2020
Agent-Expert Consultation allows contact center agents to bring subject matter experts into customer conversations via Zoom. (Featured on DestinationCRM.com.)
Posted May 05, 2020
New messaging tools allow businesses to communicate with customers and colleagues via texting. (Featured on DestinationCRM.com.)
Posted May 05, 2020
Pega Customer Service Unified Messaging Edition centralizes messaging channels. (Featured on DestinationCRM.com.)
Posted May 05, 2020
CSAT Pro measures customer satisfaction and provides actionable solutions in real time.
Posted May 04, 2020
CallTower's Webex Teams integration enables a complete Cisco UCaaS and collaboration experience
Posted April 30, 2020
Verint launches a work-from-home insights platform as part of its Desktop and Process Analytics package.
Posted April 30, 2020
The integration extends Freshworks' omnichannel experience to allow teams and customers to collaborate and communicate via the popular messaging platform. (Featured on DestinationCRM.com.)
Posted April 29, 2020
ScreenMeet Live lets agents escalate text chat sessions with customers on desktop and mobile to voice, video chat, and screen share directly from within their CRM systems.
Posted April 29, 2020
Talkdesk CXTalent and Talkdesk Academy link contact center job seekers with companies looking to hire. (Featured on DestinationCRM.com.)
Posted April 28, 2020
Together Bright Pattern and NewGO are delivering a fully customizable cloud-based contact center solution .
Posted April 28, 2020
Servion is now uniquely positioned to sell, install, and manage Cisco CX Cloud and On-Prem solutions in Canada.
Posted April 28, 2020
8x8's partnership with Comstar will help organization move to cloud communications.
Posted April 24, 2020
Speakeasy's Sky offers conversational AI with controls and customization. (Featuired on SpeechTechMag.com.)
Posted April 24, 2020
VoiSentry now includes speaker identification and detailed presentation attack detection. (Featured on SpeechTechMag.com.)
Posted April 23, 2020
CallVU is allowing contact centers to cobrowse, content share and video chat at no charge during the COVID-19 outbreak.
Posted April 23, 2020
CallTower's COVID-19 Response Program gives businesses no-risk cloud-based unified communications and collaboration solutions.
Posted April 23, 2020
VirtualPBX customers can now use the Zapier integration to capture inbound and outbound calls from their phone plans and link them to popular services like Google Sheets, Trello, and Hubspot. (Featured on DestinationCRM.com.)
Posted April 22, 2020
TCN's List Management Service (LMS) offers a streamlined approach to data management and compliance. (Featured on DestinationCRM.)
Posted April 22, 2020
Partnership integrates 32 Jabra headset models with 8x8 X Series, 8x8 Video Meetings and 8x8 Contact Center.
Posted April 21, 2020
In the wake of the COVID-19 outbreak, [24]7 has added Voice AI to its free automated FAQ solutions to deflect calls from contact centers.
Posted April 17, 2020
Telestax's partnership with NUSO will speed delivery of cloud communication applications for remote collaboration.
Posted April 17, 2020
NICE inContact's CXone@home now helps companies ensure agent productivity while working from home.
Posted April 17, 2020
GM Voices's voice prompt bundle features professionally recorded greetings and on-hold programs.
Posted April 17, 2020
PhoneMyBot provides voice and telephony access to chatbots. (Featured on SpeechTechMag.com.)
Posted April 16, 2020
Speakeasy AI voice-enables Inbenta chatbots with integration for deployment within voice channels like IVR. (Featured on SpeechTechMag.com.)
Posted April 16, 2020
CSG worked with Artificial Solutions to launch its new Conversational AI solution. (Featured on SpeechTechMag.com.)
Posted April 16, 2020
TELUS' Work Anywhere enables the deployment of at-home customer service teams and solutions.
Posted April 16, 2020
Rescue Live Lens enables visual support via mobile camera share for field service and customer service teams to deliver on-site support from afar.
Posted April 16, 2020
Talkdesk for Travel & Hospitality provides free Talkdesk cloud contact center solutions for the tourism industry hit hard by the coronavirus.
Posted April 15, 2020
LiveChat customers are now able to use Apple Business Chat to communicate directly with companies using the Messages app on Apple products.
Posted April 15, 2020
KustomerIQ leverages advanced artificial intelligence to help agents analyze and take action on customer requests.
Posted April 15, 2020
LogMeIn's GoToConnect Support Center brings cloud-based contact center technology to service and support organizations and can be deployed in one day.
Posted April 15, 2020
Noble is helping companies move to work-from-home teams in only two days to maintain business continuity during the COVID-19 crisis
Posted April 15, 2020
8x8's Video MeetingsPro is powered by Jitsi and runs on the Oracle Cloud infrastructure.
Posted April 15, 2020
Solutions include HGS DigiBOTS and Work@Home solutions to help businesses manage call volume, reduce wait times, and deliver customer service amid COVID-19 crisis.
Posted April 14, 2020
Rapid Remote helps companies deliver secure payment services with home and remote contact center agents within 48 hours.
Posted April 14, 2020
With Voice-to-Agent Messaging, consumers can leave detailed messages that are automatically transcribed, understood, and routed to agents using Nuance Conversational AI. (Featured on SpeechTechMag.com.)
Posted April 14, 2020
SightCall is offering free access to SghtCall Visual Support on Salesforce AppExchange for collaboration in a real-time video environment.
Posted April 13, 2020
BirdEye Interactions is being offered free to distressed businesses for texting with customers.
Posted April 07, 2020
Studio 6.5 helps companies rapidly scale omnichannel self-service solutions.
Posted April 07, 2020
Pegasystems' new fixed-price offerings help businesses deploy customer microjourneys, email bots, or workforce intelligence in just weeks.
Posted April 07, 2020
CT Cloud Contact Center is available for quick deployment in response to COVID-19.
Posted April 07, 2020
Five9 FastTrack helps companies transition to work from home quickly.
Posted April 06, 2020
Rapid Response Virtual Agent intercepts callers with a seamless channel-switching experience to answer commonly asked questions and screen callers.
Posted April 03, 2020
Rapid Response gives organizations free cloud contact center solution deployed in 48 hours with no premiums for volume spikes and comprehensive training and support.
Posted April 03, 2020