RingCentral Adds Call Supervision, Monitoring, and Sreaming API

RingCentral, a provider of cloud communications, video meetings, collaboration, and contact center solutions, has launched the call supervision, monitoring, and streaming API, which allows developers to add real-time call transcription or to use artificial intelligence to assist supervisors and agents to assess performance and resolve issues.

Developers can leverage the call supervision, monitoring, and streaming API to integrate with customer service and sales functions. Users can listen in on calls, with access to separate channels, including the active speaker and listener for each party on the call.

Dedicated voice specialist Red Box enables customers to analyze data from recorded voice conversations. Now with RingCentral's real-time call streaming API, joint customers of Red Box and RingCentral can access and analyze real-time transcription of conversations.

"As the number of mobile and dispersed workforces continue to rise, it is more important than ever to provide them with the tools they need to be productive, effective, and efficient," said Pete Ellis, chief product officer, at Red Box, in a statement. "With the introduction of this latest API from RingCentral, we're able to seamlessly integrate AI and voice analytics to capture conversations, all in real-time. Customers then have the ability to leverage the data to drive compliance and strategic business outcomes from a conversation. The API is easy to use due to its comprehensive developer documentation, and we've received a great deal of support from the RingCentral team."

RingCentral also launchedRingCentral Embeddable, which enables developers to embed RingCentral Video in addition to voice and team messaging, into business applications in minutes.

The company also enhanced its RingCentral App Gallery, providing users with app collections and integrations that work with a variety of RingCentral products and themes, including Glip by RingCentral and Work from Anywhere.

"Our vision is to bring the benefits of cloud-based communications to people anywhere on any device," said Sangeeta Walsh, head of platform marketing at RingCentral, in a statement. "Central to that is giving developers a reliable and trusted open communications platform that they can easily connect with their apps and services. These latest innovations on our Open Platform will give organizations the tools and solutions they need to transform business communications across their companies and for their customers."