eGain Solve for Cisco helps contact center agents using Cisco Finesse deliver a connected digital experience with AI knowledge, proactive digital engagement, and connected analytics.
Posted June 26, 2017
The integration brings personalized video to visual IVR.
Posted June 23, 2017
Nina Coach helps organizations train and deploy human-assisted virtual assistants powered by artificial intelligence. (Featured on SpeechTechMag.com.)
Posted June 21, 2017
Self-configurable builder enables companies to develop their own chatbots in a few simple steps.
Posted June 21, 2017
TeleTech Humanify delivers personalized, end-to-end customer engagement through consulting, technology, and operations.
Posted June 21, 2017
Bright Pattern's new contact center applications add the cognitive power of IBM Watson for sentiment screening.
Posted June 21, 2017
Government agencies will now have access to the first cloud contact center solution available directly from a FedRAMP-authorized provider
Posted June 16, 2017
The Via 17 release contains major enhancements to Aspect's cloud Customer Engagement Center, including new self-service, interaction management, and workforce optimization capabilities.
Posted June 15, 2017
The partnership will allow customers to benefit from deep integration of Zappix VIVR (Visual Integrated Voice Response) with Avaya call center capabilities.
Posted June 14, 2017
Exceptional Service ACD Call Center Module leverages cloud-based managed VOICE Platform to help hotels increase staff response.
Posted June 14, 2017
Five9 will offer Genband's unified communications and WebRTC products to its customers.
Posted June 13, 2017
The partnership has led to the creation of a voice of the customer analytics solution. (Featured on SpeechTechMag.com.)
Posted June 13, 2017
Verint releases packaged workforce optimization solutions designed specifically for midsized contact centers.
Posted June 12, 2017
Latest release provides more application and testing coverage for voice and contact center applications. (Featured on SpeechTechMag.com.)
Posted June 12, 2017
TeamSupport users can now post messages to Slack channels via a new ticket automation function.
Posted June 08, 2017
Bold360 is a new intelligent, omnichannel customer engagement platform.
Posted June 08, 2017
The new Freshworks umbrella brand better identifies the company as a business software suite provider.
Posted June 07, 2017
ContactRelief's Disaster Decision Engine helps contact centers know when to suspend and resume operations during disasters.
Posted June 06, 2017
TELUS' new omnichannel customer support solution connects customers to more knowledgeable agents.
Posted June 06, 2017
The deal enables Jenne to add 8x8 cloud-based unified communications, team collaboration, contact center solutions to its portfolio.
Posted June 01, 2017
Avaya has validated a portfolio of desktop and conference phones with the BroadSoft BroadWorks platform for use by service providers.
Posted May 31, 2017
Bright Pattern's Integration with Telegram brings messaging to its cloud-based contact center platform.
Posted May 31, 2017
The bots involved help Cisco users find answers about Cisco Spark and WebEx.
Posted May 31, 2017
CSI's latest Cisco certification enhances user capabilities to include a full range of customer engagement and agent empowerment features.
Posted May 30, 2017
New Security Suite integrates facial and behavioral biometrics with voice biometrics solutions, to secure customer service interactions across channels.
Posted May 24, 2017
Support personnel can remotely assist customers with a live view of their iOS, Android, and other device screens.
Posted May 24, 2017
Noble Secure Payment Assist lets agents assist customers while masking financial information during transactions.
Posted May 24, 2017
Enacomm Voice Authentication lets credit unions provide a secure solution for personal banking. (Featured on SpeechTechMag.com.)
Posted May 23, 2017
Genesys' G-NINE is powered by blended artificial intelligence, smart micro apps, and a proactive human touch.
Posted May 23, 2017
TrulySecure receives updated deep learning algorithms that boost its accuracy and liveness detection.
Posted May 17, 2017
The latest self-service release empowers users to better align monitoring and dynamic business demands.
Posted May 17, 2017
The move brings agent forecasting and scheduling tools to the Bright Pattern cloud contact center suite.
Posted May 16, 2017
Clouid contact center solutions provider Five9 ois making its products available in the ServiceNow Store.
Posted May 12, 2017
[24]7 expands its geographic footprint through an agreement with one of the largest business process outsourcers in Latin America.
Posted May 11, 2017
ServiceNow has updated its Customer Service Management solution with ServiceNow Communities, a social app that provides each user with a personalized experience.
Posted May 10, 2017
The two companies will offer contact center management and workforce optimization together on Amazon Web Services.
Posted May 10, 2017
NICE Digital Containment optimizes customer experience and contact center cost-effectiveness by using customer journey analytics to minimize cross-channel transfers.
Posted May 10, 2017
The partnership allows users of inContact's cloud contact center software to add conversational chatbot technology.
Posted May 09, 2017
The Univerge Blue cloud contact center is based on Enghouse Interactive CCSP and available as part of the unified communication suite from NEC Canada.
Posted May 09, 2017
Bright Pattern has launched applications, including screen pop and a chatbot API, on the ServiceNow platform.
Posted May 09, 2017
The move expands Zendesk's product portfolio for customer communications.
Posted May 04, 2017
Knoah Rebrands TotalAssure as TotalAssurance for customer experience and agent performance monitoring.
Posted May 04, 2017
Guide delivers collective knowledge and machine learning technology for customer service.
Posted May 03, 2017
LiveEngage for Bots is an enterprise bot management platform.
Posted May 03, 2017
Aspect CXP 17 helps users develop customer service chatbots and IVR systems.
Posted May 03, 2017
New features enable video, audio, and screen sharing capabilities.
Posted May 02, 2017
Mark III's Cognitive Call Center help agents identify, filter, analyze, and act on inbound and outbound calls.
Posted May 02, 2017
Vee24's Version 10 platform release offers chatbots, intelligent routing, metrics, and analytics.
Posted April 28, 2017
Marchex Speech Analytics fuels analysis of inbound phone calls. (Featured on SpeechTechMag.com.)
Posted April 28, 2017
Amplify is a near real-time speech-to-text analytics platform that uses machine learning to react to data it analyzes. (Featured on SpeechTechMag.com
Posted April 28, 2017