Semafone Cardprotect Voice+ now offers a secure voice capture component for payment transactions.
Posted September 30, 2019
Sugar Connect integrates customer experience activities with Microsoft Office 365 and Google G Suite. (Featured on DestinationCRM.com.)
Posted September 26, 2019
The integration of Luma Automation and Virtual Agent delivers a solution for automating repetitive tasks via intelligent conversations.
Posted September 25, 2019
Sprinklr has added Smart Response Recommendations and Smart Response Compliance to its Sprinklr Intuition AI platform. (Featured on DestinationCRM.com.)
Posted September 24, 2019
New partnerships and integrations with Zendesk and Salesforce enable companies to automatically coordinate responses.
Posted September 24, 2019
Numonix has collaborated with Microsoft for Teams compliance recording.
Posted September 23, 2019
Conversica's latest release offers a new Conversation Editor, User Profiles for access controls, an expanded conversation library, and visualizations of conversation flows. (Featured on DestinationCRM.com.)
Posted September 19, 2019
Avaya adopts hybrid cloud solutions from IBM to expand Avaya ReadyNow private cloud.
Posted September 18, 2019
Daylight Express' natural language understanding powers customer feedback analytics.
Posted September 18, 2019
Kustomer's new WhatsApp integration expands the channels on which businesses can communicate with customers.
Posted September 18, 2019
Automata Version 3.0 provides options for atttended or unattended customer assistance, pre-packaged or customized workflows, rule-based or AI-driven decisioning, improved analytics, and server-based or desktop automation.
Posted September 18, 2019
Companies using Cisco's on-premises unified communications and contact center offerings can now upgrade their IVRs to cloud-based intelligent virtual agents. (Featured on DestinationCRM.com.)
Posted September 17, 2019
Integrations with Splunk, Jira, and ServiceNow support issue resolution and instant scheduling with IT tracking systems.
Posted September 17, 2019
Nectar CX Assurance is a testing and monitor application for contact center, IVR, and unified communications technologies.
Posted September 12, 2019
DIVA is a modular, edge- or cloud-based virtual assistant platform that offers companies everything they need to deliver a branded voice assistant ordering experience to customers. (Featured on SpeechTechMag.com.)
Posted September 11, 2019
Cyara's Accelerator, available on the Genesys AppFoundry, gives businesses another path to transition to PureCloud.
Posted September 10, 2019
Bold360's AI-powered search enhancements and advanced management tools enable more effective coaching and productivity increases.
Posted September 10, 2019
ChoiceView transforms ordinary phone calls into voice with visual calls on Amazon Web Services.
Posted September 10, 2019
LG's new Proactive Customer Care blends human understanding with artificial intelligence.
Posted September 04, 2019
Address intelligence data from Logate joins IDology's flagship identity verification platform, ExpectID.
Posted September 04, 2019
UJET maintains industry standards for data protection.
Posted September 04, 2019
Glassbox users can now replay sessions in real time directly in Salesforce. (Featured on DestinationCRM.com.)
Posted September 04, 2019
Partnerships with Converged Communication Network Applications and Byte open the Australian market for NICE inContact.
Posted August 29, 2019
Integration makes Sparkcentral's messaging solutions available on the Freshworks Marketplace for Freshdesk.
Posted August 28, 2019
NICE inContact's CXone Workforce Optimization is certified for use by government contact centers.
Posted August 28, 2019
Cisco's acquisition of CloudCherry will allow it to expand into cloud data analytics for contact centers.
Posted August 26, 2019
The partnership will expand opportunities for AI in contact center operations.
Posted August 26, 2019
Innov8tif will incorporate ID R&D's fully passive anti-spoofing biometric solution into its EMAS eKYC solution
Posted August 26, 2019
The integration of Ytel's CPaaS offering gives users more control over the voice output of their interactive voice response systems.
Posted August 23, 2019
The investment from Siris brings new resources to contact center, unified communications, and managed IT services provider TPx Communications.
Posted August 21, 2019
BenchmarkPortal's annual award recognizes the top 10 percent of the nation's call centers.
Posted August 21, 2019
Appen has launched feature updates for its AI training data solution. (Featured on DestinationCRM.com.)
Posted August 19, 2019
LivePerson's upgraded conversational AI features increase agent efficiency and solve routing problems to help companies orchestrate customer journeys at scale.
Posted August 19, 2019
Zappix has leveraged its self-service automation technology to launch a solution for the financial services industry.
Posted August 16, 2019
Frontdesk's AI-powered dashboards deliver intelligence and insights across all franchise locations.
Posted August 14, 2019
Liquid Studios for Pega Catalyst help companies create customer experience apps. (Featured on DestinationCRM.com.)
Posted August 14, 2019
The latest version of Conversica's AI platform offers a Conversation Editor, user profiles for setting user access controls, an expanded conversation library, and visualizations of conversation flows.
Posted August 12, 2019
Intermedia's acquisition of Telax brings together cloud-based unified communications and contact center solutions.
Posted August 12, 2019
Luminoso Daylight now features advanced sentiment analysis in a no-code application for customer analytics. (Featured on DestinationCRM.com.)
Posted August 07, 2019
Zendesk's integration with WhatsApp Business API delivers customer conversations across web, mobile, and messaging.
Posted August 07, 2019
Twilio Conversations provides one unified API to scale group conversations across SMS, MMS, chat, and WhatsApp.
Posted August 07, 2019
Bright Pattern is teaming with Robert C. Davis and Associates to bring consulting practices and omnichannel contact center technology to midsized and enterprise organizations.
Posted August 07, 2019
RingCentral's agreement with Fujitsu adds its cloud communications and contact center solutions to Fujitsu's Digital Workplace.
Posted August 07, 2019
Voximplant's Smartcalls upgrades include Google Dialogflow and SIP integrations.
Posted August 06, 2019
Atos will sell NICE inContact's CXone integrated with Circuit, the Atos unified communications and collaboration (UCC) cloud solution.
Posted August 06, 2019
PBX_Change is now authorized to resell and consult on Cisco's technology.
Posted August 06, 2019
The partnership connects Tenfold's cloud integration layer and intelligent integrated desktop agent with Avaya IX Contact Center and Avaya IX Workplace.
Posted July 31, 2019
Chorus.ai works with ZOOM on secure call recording compliance.
Posted July 31, 2019
Financial firms can now leverage NICE compliance recording and object-based cloud storage to retain growing volumes of communications required for key regulations.
Posted July 31, 2019
Global Relay has bolstered the analytics in its latest release.
Posted July 31, 2019