Sparkcentral's Virtual Agent Framework lets businesses blend live and virtual contact center agents.
Posted May 15, 2019
Amid huge company growth, Helpshift has opened offices in England and the Netherlands.
Posted May 14, 2019
Pegasystems is acquiring digital messaging platform provider In The Chat. (Featured on DestinationCRM.com.)
Posted May 13, 2019
NovelVox's new Finesse 12 Agent Desktop brings customer data to agents.
Posted May 09, 2019
Alorica opens an innovation lab and digital business processing management operations in Bengaluru, India.
Posted May 09, 2019
IGEL is expanding its unified communications capabilities with new support for Poly headsets.
Posted May 08, 2019
3CLogic has introduced an omnichannel integration with ServiceNow Digital Workflows and Agent Workspace.
Posted May 08, 2019
Call Journey and Avtex are teaming up to bring conversation analytics to more contact centers.
Posted May 08, 2019
Customer Service Journey Consulting helps clients address the business impacts of poor customer service.
Posted May 07, 2019
Semafone's Cardprotect is validated by the Payment Card Industry Security Standards Council for compliance with the Payment Application Data Security Standard.
Posted May 07, 2019
Partnership extension allows RingCentral customers to add video to their communications infrastructures.
Posted May 07, 2019
The partnership will bring Call Journey's conversation analytics to users of QPC's contact center platform.
Posted May 04, 2019
Serenova's partnership with Key IVR helps companies meet regulatory requirements and keep sensitive customer data safe. (Featured on DestinationCRM.com.)
Posted May 02, 2019
CallJoy is offering an automated, cloud-based virtual phone agent for small businesses owners. (Featured on DestinationCRM.com.)
Posted May 02, 2019
TCN unveils new features to its contact center solution offering an easier and more streamlined approach to compliance.
Posted May 01, 2019
Advanced, AI-powered technology enables companies to listen to, analyze, and engage with consumers on every channel.
Posted April 30, 2019
LivePerson Conversation Builder is collaborative AI technology empowering all staff to assist with bot building. (Featured on DestinaationCRM.com.)
Posted April 29, 2019
AudioCodes One Voice Operations Center (OVOC) joins the AudioCodes Mediant VE SBC on Microsoft Azure marketplace.
Posted April 29, 2019
Verint's Anomaly Detection offers machine learning capabilities to identify customer pain points and outliers in CX Dcustomer experience data. (Featured on DestinationCRM.com.)
Posted April 29, 2019
ServiceMax Remote Triage helps reduce truck rolls and parts consumption for field service.
Posted April 24, 2019
8x8's Flex Program helps companies move their communications systems to the cloud.
Posted April 24, 2019
Ubiquity Global Services is opening a 300-seat contact center in Hanover Township, Pa.
Posted April 23, 2019
Trimble's mobile augmented reality tool connects remote experts with technicians in the field. (Featured on DestinationCRM.com.)
Posted April 23, 2019
King TeleServices' operations will become part of Continuum Global Solutions.
Posted April 23, 2019
Verint AI Blueprint is designed to help companies launch conversational artificial intelligence solutions through a combination of consulting and technology. (Featured on SpeechTechMag.com.)
Posted April 17, 2019
RingCentral's deal with PCM expands cloud communications solutions for enterprises.
Posted April 17, 2019
Transcosmos has added emotion analysis to its speech recognition product for contact centers. (Featured on DestinationCRM.com.)
Posted April 16, 2019
The WhatsApp Business API is added to Freshworks Omniroute to bring online support to messaging users. (Featured on DestinationCRM.com.)
Posted April 16, 2019
VoIPstudio's Google Chrome extension integrates rich softphone features directly into the browser.
Posted April 12, 2019
Zappix is leveraging its on-demand customer service and automation technology to provide self-service capabilities for monetization by business process outsourcing partners.
Posted April 11, 2019
Genesys PureEngage, PureConnect, and PureCloud platforms are being integrated with Google Cloud Contact Center AI.
Posted April 11, 2019
Avaya IX Devices add support for SignalWire and Netsapiens software.
Posted April 10, 2019
Mitel's portfolio further leverages the Google Cloud Platform as well as advanced artificial intelligence and analytics capabilities.
Posted April 10, 2019
Technical support provider teleNetwork changes its name to OneSupport to better reflect what it does. (Featured on DestinationCRM.com.)
Posted April 09, 2019
Talkdesk's partnership with Mitel has resulted in the launch of the MiCloud Connect CX cloud contact center solution. (Featured on DestinationCRM.com.)
Posted April 09, 2019
CallTower's latest addition to the CT Cloud Voice Suite improves call handling and user productivity with key integrations.
Posted April 08, 2019
Strategic partnership will automate some of CGS's contact center outsourcing businesses.
Posted April 03, 2019
Bold360 now includes the latest in real-time contact center agent collaboration tools.
Posted April 03, 2019
The acquisition adds speech analytics and natural language technology to Evolve IP's cloud communications services.
Posted April 03, 2019
The Hammer Cloud Platform offers functional, regression, systems integration, performance, and customer experience testing within contact center environments and enterprise networks.
Posted April 03, 2019
Avaya is adding Nuance's AI-based conversational technologies to its Avaya IX Contact Center.
Posted April 02, 2019
Customer Assist lets companies automate chat and web support functions.
Posted April 02, 2019
Blue Panda's customer engagement platform now integrates with Microsoft Azure to improve the customer experience with artificial intelligence.
Posted March 27, 2019
UCx Contact Center delivers advanced features like customizable call routing, automatic call-backs, built-in call recording, and dynamic reporting.
Posted March 27, 2019
UJET has added text, chat, and feedback capabilities to streamline agent performance.
Posted March 27, 2019
The partnerships enhance the compliance infrastructure for financial firms' contact center and customer support operations. (Featured on DestinationCRM.com.)
Posted March 26, 2019
CXone Packages add voice, intelligent routing for Salesforce digital channels, embedded workforce optimization, and speech/text analytics.
Posted March 21, 2019
AXS incorporates new metrics into traditional efficiency and effectiveness measures.
Posted March 20, 2019
Updates provide greater flexibility in how the contact center platform can be used.
Posted March 20, 2019
Vonage's new API services transform the unified communications and contact center experience with customizable capabilities.
Posted March 19, 2019