Academy offers instructions for building chatbots to cover a variety of business use cases. (Featured on DestinationCRM.com.)
Posted November 12, 2018
New research from Frost & Sullivan uncovers a surge in new technology investments.
Posted November 07, 2018
ScoreData is bringing artificial intelligence and dynamic machine learning to Talkdesk's contact center platform through an AppConnect partnership.
Posted November 07, 2018
Marchex extends its conversational data assets with its acquisition of Telmetrics. (Featured on DestinationCRM.com.)
Posted November 06, 2018
The integration allows Amazon Connect to dip into Kustomer's data set to pull up customer information before agents take the call.
Posted October 31, 2018
Proactive, multilingual artificial intelligence adds to LogMeIn's customer engagement capabilities. (Featured on DestinationCRM.com.)
Posted October 31, 2018
ChatHelper brings artificial intelligence to the digital agent desktop in real time. (Featured on DestinationCRM.com.)
Posted October 30, 2018
CXone becomes a key part of Unisys' omnichannel service desk solution.
Posted October 25, 2018
Vonage has integrated its Business Inbox feature with Facebook Messenger,
Posted October 25, 2018
The new partnership brings Zappix's Visual IVR technology to more retail segments.
Posted October 24, 2018
Avtex will bring Daon's mobile biometric authentication to the contact center and IVR.
Posted October 24, 2018
Aspect enlists the help of telecom technology services distributor Telarus.
Posted October 24, 2018
Bright Pattern's integration with Loxysoft brings workforce management to VIPdesk Connect.
Posted October 23, 2018
OpenText Qfiniti delivers advanced workforce optimization for Amazon Connect through AWS Marketplace.
Posted October 23, 2018
Cisco customers and partners can now access Teleopti's cloud workforce management solution on the Cisco Systems global price list.
Posted October 22, 2018
The partnership agreement expands Connex's customer engagement offerings.
Posted October 18, 2018
Integrated into 8x8 X Series, Team Messaging features automated deployment capabilities, public and private rooms, and interoperability with 23 third-party team messaging platforms.
Posted October 17, 2018
Converseon's language models provide machine learning around social media listening intelligence. (Featured on DestinationCRM.com.)
Posted October 16, 2018
By acquiring cusomer engagement platform provider Dimelo, RingCentral can help customers speed up their digital transformation.
Posted October 12, 2018
New transcription features and integration via Zoom App Marketplace are unveiled.
Posted October 12, 2018
J.Lodge provides contact center monitoring and quality assurance with a team of Americans with disabilities and veterans.
Posted October 11, 2018
The acquisition of FriendlyData allows ServiceNow users to ask their queries in natural language. (Featured on DestinationCRM.com.)
Posted October 11, 2018
Altitude Software will embed eGain's AI and Knowledge Management into its Xperience Suite. (Featured on DestinationCRM.com.)
Posted October 11, 2018
Integration with Google AI technology brings conversational AI to the Freshworks customer engagement platform through voice interactions. (Featured on DestinationCRM.com.)
Posted October 11, 2018
The Helpshift Partner Program helps companies extend the Helpshift platform.
Posted October 10, 2018
Speakeasy AI Analytics 2.0 delivers dynamic real-time voice intent reporting that can pull in outside data and embed dashboards and reports within other enterprise applications.
Posted October 10, 2018
Avaya is deepening its partnership with Cogito to enhance customer experience through joint development
Posted October 10, 2018
VoiceFoundry, a consulting services provider for Amazon Connect, has achieved APN Advanced Consulting Partner Status.
Posted October 10, 2018
Ozonetel's Freshdesk integration brings caller details to agents prior to picking up the call.
Posted October 09, 2018
Partnership combines CallMiner contact center engagement analytics with Medallia's solicited feedback data. (Featured on DestinationCRM.com.)
Posted October 09, 2018
Quovim C3 is acquiring workforce management and customer experience consulting firm SSA Solutions. (Featured on DestinationCRM.com.)
Posted October 04, 2018
The contact center services provider is opening new facilities in Guatemala, Mexico, and Jamaica.
Posted October 04, 2018
Aspect Via 18.1 offers smarter omnichannel automation, streamlined performance insights, improved employee engagement, and GDPR compliance.
Posted October 04, 2018
Waterfield Technologies will now be able to provide Bright Pattern's customer support technology.
Posted October 03, 2018
[24]7.ai will offer conversational and transactional chat and chatbot support to consumers across Apple iOS devices worldwide.
Posted October 02, 2018
ProProfs Help Desk integrates ProProfs Knowledge Base, ProProfs Chat, team collaboration tools and customer support analysis. (Featured on DestinationCRM.com.)
Posted October 02, 2018
Dynamics users can now tap Directly's AI and the gig economy for contact center interactions. (Featured on DestinationCRM.com.)
Posted October 01, 2018
Acqueon's integration will deliver an outbound communication solutions with real-time compliance, multichannel orchestration, and advanced analytics built natively to Amazon Connect.
Posted September 28, 2018
Verint has joined the Microsoft One Commercial Partner Program and is extending its recording solution for Microsoft Skype for Business and Microsoft Teams.
Posted September 26, 2018
Salesforce and Amazon Web Services have expand their strategic alliance to deepen integrations between Salesforce Service Cloud and Amazon Connect.
Posted September 25, 2018
AudioCodes has worked with Microsoft on a voice quality monitoring solution and connectivity across the One Voice for Microsoft 365 portfolio.
Posted September 25, 2018
The cloud communications platform will enable PingPilot to provide enhanced, global customer experience functions.
Posted September 25, 2018
The integration between TetraVX and Five9 brings together contact center and unified communications platforms.
Posted September 24, 2018
ZaiLab is entering the U.S. market through a new supplier partner relationship with Intelisys.
Posted September 20, 2018
The merger brings together two speech technology and multifactor authentication providers.
Posted September 19, 2018
Neustar's Outbound Dialing Solution enhances CRM records, prevents outbound calls from being blocked or mislabeled as spam, and optimizes calling strategies.
Posted September 19, 2018
The partnership opens up new automation and on-demand customer service capabilities for Talkdesk users.
Posted September 19, 2018
INI FormStudio simplifies self-service response collection with support for visual IVR, transcription engines, and speech-to-text.
Posted September 18, 2018
Business unified communications provider net2phone has acquired the Canadian VoIP provider.
Posted September 18, 2018
Discourse.ai's System of Record for Customer Conversations is part of the Cognition platform for building intelligent assistants.
Posted September 13, 2018