Call Journey and Avtex Partner

Avtex, a provider of customer experience solutions, is partnering with Call Journey, a provider of conversation analytics, to help businesses identify CX gaps, improve the quality of their CX programs with voice data, and discover insights that directly impact customer experience, business performance, and compliance.

"Customer experience is one of the key applications of our Conversation Analytics technology, and we are proud to have partnered with Avtex, which focuses in offering optimum CX to its customers," said Paul Humphrey, CEO of Call Journey, in a statement. "The partnership also further strengthens our market position in North America, enabling us to help more organizations discover the power of voice data in transforming their business. There are also great synergies with Avtex primary partners of Genesys and Microsoft."