[24]7.ai and KPMG align to bring intent-driven customer engagement solutions to large enterprises.
Posted August 29, 2018
NICE's new machine learning-based feature automatically and preemptively exposes imposters in contact center interactions.
Posted August 29, 2018
Added functionality lets Salesforce users transition between voice and other communication channels in Service Cloud.
Posted August 28, 2018
New integration provides access across platforms for enhanced collaboration. (Featured on DestinationCRM.com.)
Posted August 27, 2018
EXPRESS is an end-to-end platform for turning customer dialog transcripts into artificial intelligence. (Featured on DestinationCRM.com.)
Posted August 27, 2018
AI-powered feature enables connectivity to previously inaccessible virtual desktop environments.
Posted August 22, 2018
Avtex and Adapt are positioned to deepen services in the customer experience arena. (Featured on DestinationCRM.com.)
Posted August 21, 2018
NICE will integrate Mattersight Predictive Behavioral Routing with Nexidia Interaction Analytics and CXone. (Featured on DestinationCRM.com.)
Posted August 21, 2018
Red Box users can now import audio and transcripts of enterprise-wide voice conversations into Salesforce. (Featured on DestinationCRM.com.)
Posted August 21, 2018
The deal brings speech analytics to the AVDS contact center communications platform.
Posted August 17, 2018
Partnerships result in a contact center solution for debt collection agencies.
Posted August 15, 2018
150 million gamers on Discord can now access fast support without disrupting the in-game experience.
Posted August 15, 2018
NICE integrates its NICE Trading Recording with Cloud9 Technologies' C9 cloud-based voice trading platform. (Featured on DestinationCRM.com).
Posted August 14, 2018
Transparency Market Research expects the global voice biometric solutions market to see strong growth through 2026. (Featured on SpeechTechMag.com.)
Posted August 14, 2018
CX100 blends technologies from Avaya and Bright Pattern.
Posted August 08, 2018
Instant CSAT allows organizations to gauge customer satisfaction instantly and non-intrusively.
Posted August 08, 2018
Q-Suite's new Service Management Panel lets cloud contact centers benefit from allocation of services on multiple servers.
Posted August 08, 2018
QGate's latest version of intelli-CTi for Microsoft Dynamics 365 offers compatibility with Dynamics 365, Version 9, and Unified Service Desk, Version 3.3. (Featured on DestinationCRM.com.)
Posted August 03, 2018
The Cisco ecosystem has added workforce optimization provider ZOOM International to its contact center portfolio.
Posted August 02, 2018
Lithium expands its global suite of messaging provider integrations with the addition of WhatsApp Business
Posted August 01, 2018
New solution empowers businesses using Clarabridge CX Social to connect with customers quickly.
Posted August 01, 2018
Limited access integration enables seamless and scalable customer service between businesses and their customers directly on WhatsApp.
Posted August 01, 2018
Nexmo will support WhatsApp's new chat application with a simple API.
Posted August 01, 2018
With the acquisition of YipTel, Broadvoice expands into the contact center space.
Posted August 01, 2018
GenVoicehas launched a true cloud-based business phone system
Posted August 01, 2018
NLP2X recognizes customer intents and converts them into database commands.
Posted August 01, 2018
The partnership between Five9 and Fuze combines contact center and unified communications functionality. (Featured on DestinationCRM.com.)
Posted July 27, 2018
VoiSentry lets companies add voice authentication to any business application.
Posted July 26, 2018
USAN's solution lets users connect Google's Dialogflow Enterprise Edition to existing corporate telephony networks leveraging Google Cloud Platform and Kubernetes.
Posted July 25, 2018
NICE COMPASS Discovery accelerates investigations and automates manual processes around large volumes of financial voice communications.
Posted July 25, 2018
Plum Voice is now listed in Visa's Global Registry of Service Providers
Posted July 25, 2018
Zendesk's integration with Mixpanel brings user analytics to support agents. (Featured on DestinationCRM.com.)
Posted July 24, 2018
EvolveIP is acquiring the cloud-based unified communications provider to expand its presence in the Midwest.
Posted July 23, 2018
Ozonetel's KooKoo omnichannel widget combines voice calls with chat.
Posted July 23, 2018
Chatbox Instant Apps facilitate the dynamic exchange of rich, structured data within messaging streams.
Posted July 18, 2018
Guru's latest release helps customer support, customer success, and sales teams find the information they need more quickly. (Featured on DestinationCRM.com.)
Posted July 17, 2018
Smartsheet Accelerator for Professional Services helps customer service professionals onboard customers and start relationships with them. (Featured on DestinationCRM.com.)
Posted July 17, 2018
Brand Embassy and Talkdesk form partnership to provide an omnichannel platform for customer service.
Posted July 11, 2018
The SignNow integration for ServiceNow establishes a complete e-signature toolset for document processing, client onboarding, online operations, and IT orchestration.
Posted July 11, 2018
Noble has expanded its intellectual property portfolio for its innovations in customer contact solutions.
Posted July 11, 2018
The acquisition fuels AnswerNet's growth in customer engagement and contact center solutions.
Posted July 09, 2018
Zappix's latest partnership is focused on growing the visual IVR marketplace internationally.
Posted July 05, 2018
noHold's Module 1000 helps companies with thousands of products quickly develop virtual assistants to support them all.
Posted June 29, 2018
Talkdesk users can now run CSI's Virtual Observer workforce optimization within their cloud-based contact centers.
Posted June 28, 2018
ClearTouch offers cloud-based, omnichannel contact center solutions in the healthcare, automotive, and retail industries.
Posted June 26, 2018
Freshworks 360 is a bundled suite of Freshworks' sales, marketing, and customer service applications. (Featured on DestinationCRM.com.)
Posted June 26, 2018
Bright Pattern's integration with SAML 2.0 provides third-party single sign-on functionality for contact center software. (Featured on DestinationCRM.com.)
Posted June 26, 2018
Enhanced tools include split recording, text-to-speech, onAnswer, and WebRTC.
Posted June 20, 2018
Eureka Starter puts speech analytics within reach for organizations uUsing Amazon Connect.
Posted June 20, 2018
Serenova's native, cloud-based Quality Management Solution provides call recording, screen recording, and quality assurance to contact centers.
Posted June 20, 2018