CGS Partners with UiPath

CGS, a provider of business applications, enterprise learning, and outsourcing services, is partnering with UiPath, an enterprise robotic process automation (RPA) software company, to provide a comprehensive automation solution for its global outsourcing services, including its contact centers, as well as to further enhance its applications and learning businesses.

CGS was seeking to optimize its call center resources for its expanding global client roster through a unique hybrid approach by implementing AI enriched chatbot and RPA technologies to complement the human service in its customer support centers. The UiPath solution will automate various functions throughout the business – from reporting and billing to customer onboarding and data management.

"UiPath has become the most widely adopted enterprise RPA platform," said Chris Morgan, global vice president of partners and alliances at UiPath, in a statement. "As a preferred global partner, CGS and its customers can benefit from the rapid design and deployment of software robots that perfectly emulate and execute repetitive processes, boosting business productivity, ensuring compliance, and enhancing customer service across both back-office and front-office operations."

"As an important step in our digital transformation, we're excited to partner with UiPath as we further enhance our services to our customers," said John Samuel, executive vice president of CGS, in a statement. "Having an RPA solution frees up CGS support teams to focus on more complex needs that are better suited for human capital, which ultimately will deliver a much better user experience. By working together with UiPath to enhance automation on our omnichannel platform, clients will experience a seamless customer journey, as we keep pace with rapid technology advances and ensure customer satisfaction."