News Briefs

Microsoft launched Dynamics 365 Copilot and next-generation AI features for Power Virtual Agents and AI Builder, enabled by Azure OpenAI Service. (Featured on DestinationCRM.com.)
Posted March 06, 2023

Sendbird's integration with Salesforce Service Cloud includes ChatGPT functionality. (Featured on DestinationCRM.com.)
Posted March 04, 2023

Zendesk Proactive Messages enables customer experience teams to have more timely and personalized conversations with customers. (Featured on DestinationCRM.com.)
Posted March 03, 2023

D-ID's live-streaming API provides a human user interface for conversational AI.
Posted March 01, 2023

The partnership extends Zendesk Suite's latest innovations in customer service to AWS and AWS Marketplace.
Posted February 24, 2023

Kore.ai AgentAssist for Salesforce Service Cloud Voice automates manual tasks and supports agents in real time. (Featured on DestinationCRM.com.)
Posted February 24, 2023

Boost.ai and Lydonia join forces to create AI-powered intelligent automation solutions. (Featured on DestinationCRM.com.)
Posted February 23, 2023

Waterfield broadens its solution portfolio and value-added services for contact centers with its Dice acquisition. (Featured on DestinationCRM.com.)
Posted February 23, 2023

Level AI's AgentGPT uses generative AI to answer customer and agent queries. (Featured on DestinationCRM.com.)
Posted February 23, 2023

CommBox's Amazon Connect integration enables contact centers with voice and messaging solutions on one platform.
Posted February 22, 2023

Conversational AI provider Cognigy will participate in co-sell program for AWS Partners.
Posted February 22, 2023

First Orion's INFORM Paired branded calling and advanced brand spoof mitigation solution is available to Amazon Connect users via the AWS Partner Network. (Featured on DestinationCRM.com.)
Posted February 21, 2023

New features in Telinta's Desktop Softphone and WebRTC include Operator Panel and Busy Lamp Field.
Posted February 16, 2023

AWS will offer RingCentral MVP (Message Video Phone) and RingCentral Contact Center solutions to its customers.
Posted February 16, 2023

Yellow.ai's Dynamic Conversation Designer helps companies create chat and voice conversation flows with generative AI. (Featured on DestinationCRM.com.)
Posted February 15, 2023

eGain's Knowledge Hub is being connected to Microsoft Teams to help agents deliver answers to customer queries. (Featured on DestinationCRM.com.)
Posted February 15, 2023

Bright Pattern Contact Center integrates with Microsoft Dynamics, Teams, and Azure Cloud and is now available on the Microsoft AppSource.
Posted February 14, 2023

Authenticx's Autoscoring Tool helps companies analyze and evaluate customer interactions. (Featured on DestinationCRM.com.)
Posted February 14, 2023

Zoho is adding collaboration capabilities with its Trident launch and Workplace upgrades.
Posted February 09, 2023

ConnectPath CX. built for Amazon Connect contact centers, now includes more it agent management, contact center operations, and reporting capabilities.
Posted February 09, 2023

Uniphore's Hexagone acquisition brings multiple signals, including voice, into the X conversational AI platform. (Featured on SpeechTechMag.com.)
Posted February 09, 2023

eGain Instant Answers helps users find relevant answer snippets from enterprise knowledge bases using generative artificial intelligence.
Posted February 08, 2023

Winter 2023 release adds advanced personalization, reporting, and privacy capabilities.
Posted February 07, 2023

GoTo Customer Engagement provides customer communication with two-way digital channels, including SMS campaigns, webchat, and social media.
Posted February 07, 2023

Yobi Call Summarization includes a searchable transcript, action items, and notes.
Posted February 07, 2023

Uniphore's acquisition of Red Box strengthens its ability to capture conversation data. (Featured on SpeechTechMag.com.)
Posted February 03, 2023

ID R&D's approach captures multiple biometrics, including voice, in the background during chatbot communications. )Featured on SpeechTechMag.com.)
Posted February 03, 2023

Talkdesk's integration ties Talkdesk Financial Services Experience Cloud into Jack Henry's Symitar platform.
Posted February 02, 2023

LivePerson's Conversational Cloud gets an upgrade with generative capabilities, including chatGPT.
Posted February 01, 2023

PagerDuty for Customer Service in ServiceNow CSM enables real-time, direct communication between customer service and technical teams.
Posted February 01, 2023

Observe.AI's Real-Time AI for contact centers introduces contextualized agent guidance, live supervisor coaching, and automated actions.
Posted February 01, 2023

Intercom adds GPT-3.5-enabled content composition and interaction summary features to its customer service platform.
Posted January 31, 2023

NICE is bridging its CXone paltform with Cognizant's digital transformation services.
Posted January 30, 2023

NICE's integration of CXone Expert and OpenAI's generative modeling enables consumers to resolve issues with automated self-service.
Posted January 26, 2023

SupportLogic will be able to automate QA for contact centers with its Emtropy Labs acquisition. (Featured on DestinationCRM.com.)
Posted January 25, 2023

Contact center outsourcer to launch operations in Cairo and Lodz.
Posted January 25, 2023

Unbabel's new free trial and demo options will allow anyone to experience Unbabel's AI-powered LangOps solutions.
Posted January 25, 2023

Glia's call center solution for financial services has been enhanced with AI-driven automation and fintech integrations.
Posted January 24, 2023

TTEC Digital's InteractionSync for Amazon Connect provides contact center agents a unified view of Amazon Connect voice interactions within Microsoft Dynamics 365.
Posted January 24, 2023

Kore.ai Experience Optimization (XO) Platform Version 10.0 includes open architecture, continuous learning, automated training, and testing.
Posted January 24, 2023

TCN's Workforce Engagement Suite blends workforce management and optimization features for contact centers.
Posted January 18, 2023

Zappix teams up with Cozera to integrate self-service with secure identity authentication-as-a-service.
Posted January 18, 2023

Dialpad extends Ai Customer Intelligence to more apps, including Google, Bullhorn, ServiceNow, and HubSpot.
Posted January 18, 2023

8x8 Customer Labs is an early-access program to help enhance 8x8 XCaaS product design, features, and user experience.
Posted January 18, 2023

Kevin Jones succeeds Tom Goodmanson as head of Calabrio.
Posted January 17, 2023

Posted January 17, 2023

Cognigy is integrating large language models into its Cognigy.ai platform for contact centers.
Posted January 17, 2023

The global conversational AI market will see a CAGR of 21.6 percent through 2029, says Brandessence Market Research. (Featured on SpeechTechMag.com.)
Posted January 16, 2023

Verint gains an appointment scheduling app for con tact centers, stores, and branches with its Qudini deal. (Featured on DestinationCRM.com.)
Posted January 13, 2023

Genesys' partnership with WTT helps joint customers with cloud and digital transformations.
Posted January 13, 2023
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