Medallia's integrations with Cresta, Five9, and LivePerson combine conversation intelligence and real-time experience insights.
Posted May 02, 2023
Bucher + Suter's b+s Connects integrates Salesforce Service Cloud Voice and Webex Contact Center.
Posted May 02, 2023
Bright Pattern's Omni-Enterprise CX allows any employee (even people outside the contact center) to connect to customers on any channel.
Posted May 02, 2023
Intermedia's AI Interaction Summary automatically transcribes and summarizes contact center calls. (Featured on SpeechTechMag.com.)
Posted May 02, 2023
AWS has added AI and analytics to Contact Lens to help managers evaluate agent performance and identify coaching needs.
Posted April 27, 2023
8x8 XCaaS feature updates include conversational AI self-service, audit history, enhanced mobile administration, and more.
Posted April 27, 2023
Yellow.ai's DAP offers generative AI to automate workflows and responses to customer queries.
Posted April 25, 2023
Cogito's EX Score measures contact center agents' sentiment in customer service interactions.
Posted April 25, 2023
LivePerson is adding large language models and voice capabilities to its Conversational Cloud
Posted April 25, 2023
Cognigy has made its Cognigy.AI platform available to Amazon Web Services customers.
Posted April 25, 2023
Infobird adds ChatGPT to its customer service bot.
Posted April 25, 2023
Uniphore's U product portfolio is now available to AWS customers worldwide. (Featured on DestinationCRM.com.)
Posted April 21, 2023
IntelePeer SmartAgent will leverage generative AI alongside its analytics and conversational AI solutions.
Posted April 20, 2023
UJET, Google Cloud, and Alvaria team up to pair Google Cloud Contact Center AI platform and workforce engagement management.
Posted April 20, 2023
The newest features in CallRail's Conversation Intelligence Suite add call summaries and sentiment analysis. (Featured on SpeechTechMag.com.)
Posted April 19, 2023
CallMiner's integration with Zoom Meetings enables users to ingest and analyze video and audio from the collaboration and communication platform. (Featured on SpeechTechMag.com.)
Posted April 18, 2023
Over the next year, Dialpad will introduce Ai Recap, Ai Scorecards, Ai Playbooks, and Coaching Hub. (Featured on DestinationCRM.com.)
Posted April 18, 2023
Ada voice, co-pilot builder tools, and new generative AI capabilities bring customer experience automation across all channels.
Posted April 18, 2023
TouchPoint One's latest Sidekick update creates targeted, actionable coaching plans for contact center supervisors and agents.
Posted April 14, 2023
Following an integration with Genesys' Cloud CX platform, Calabrio ONE is now available in Genesys' AppFoundry marketplace.
Posted April 13, 2023
Zendesk's OpenAI collaboration uses generative AI to respond to customer support tickets.
Posted April 13, 2023
LivePerson and Cohere will work together to help companies create and deploy large-language models adapted to their specific business needs,
Posted April 11, 2023
Tethr couples real-time insights and in-the-moment agent assistance with research-backed post-call analytics.
Posted April 11, 2023
Powered by Verint Da Vinci AI, Verint IVA enhancements help companies deliver customer experience automation at scale.
Posted April 11, 2023
Aircall can now provide call and voicemail transcripts for sales and support teams. (Featured on SpeechTechMag.com.)
Posted April 06, 2023
Khoros's integration with Trustpilot helps companies manage reviews alongside everyday social care
Posted April 06, 2023
Calabrio adds OpenAI's ChatGPT and GPT-3 to Calabrio ONE.
Posted April 06, 2023
SuccessKPI's AI-driven Insight and Action platform integrates with Zoom.
Posted April 03, 2023
New capabilities in CXone's Spring 2023 release provide real-time interaction guidance and low-code smart self-service options.
Posted April 03, 2023
XSELL Technologies has partnered with NICE to deliver its XSELL HiPer Agent Experience on NICE's CXone.
Posted March 31, 2023
Cognigy integrates its conversational and generative AI technology with Avaya Experience Platform.
Posted March 31, 2023
TCN and Prodigal have teamed uo to support contact center agents with cloud and AI technologies.
Posted March 30, 2023
Verint's new partnership with Google Cloud leverages a platform-to-platform approach to customer experience automation.
Posted March 29, 2023
Five9 Agent Assist 2.0 includes AI Summary powered by OpenAI.
Posted March 29, 2023
Cognigy's conversational AI is now integrated with Genesys and Foundever solutions and available to their networks.
Posted March 28, 2023
Cisco's new artificial intelligence capabilities include new agent coaching, topic summarization, and coding workflows.
Posted March 28, 2023
Linc's GPT integration brings conversational customer support capabilities to retailers.
Posted March 28, 2023
Bandwidth Maestro helps companies integrate real-time voice apps across unified communications, cloud contact center, and AI platforms.
Posted March 28, 2023
Cyara's acquisition of Spearline expands its solutions for AI and cloud contact center migration assurance.
Posted March 28, 2023
LiveVox has integrated its cloud contact center technology with CGI's collections platform for financial firms.
Posted March 28, 2023
Genesys GCXNow is a free trial version of the Genesys Cloud CX platform.
Posted March 28, 2023
Five9's new integration helps agents handle interactions across channels.
Posted March 27, 2023
UJET works with Google Cloud to implement a the UJET WFM suite, with contact center forecasting, scheduling, and adherence monitoring.
Posted March 27, 2023
AmazonChime SDK Call Analytics provides real-time voice tone analysis and speaker search.
Posted March 27, 2023
Tata Communications' Jamvee is an integrated, cloud-based calling and collaboration solution for global companies.
Posted March 27, 2023
NICE Enlighten Actions combines NICE's own Enlighten AI with OpenAI's ChatGPT for generative AI.
Posted March 27, 2023
Cresta'a contact center customers can harness artificial intelligence to retain customers and tap new revenue streams.
Posted March 27, 2023
Calabrio has integrated its workforce management solution with Zoom Contact Center.
Posted March 27, 2023
CallMiner's new redaction and summarization are backed by artificial intelligence trained on millions of conversations.
Posted March 27, 2023
InMoment's ChatGPT addition brings generative capabilities to customer feedback.
Posted March 23, 2023