News Briefs

Cyara's acquisition of Spearline expands its solutions for AI and cloud contact center migration assurance.
Posted March 28, 2023

LiveVox has integrated its cloud contact center technology with CGI's collections platform for financial firms.
Posted March 28, 2023

Genesys GCXNow is a free trial version of the Genesys Cloud CX platform.
Posted March 28, 2023

Five9's new integration helps agents handle interactions across channels.
Posted March 27, 2023

UJET works with Google Cloud to implement a the UJET WFM suite, with contact center forecasting, scheduling, and adherence monitoring.
Posted March 27, 2023

AmazonChime SDK Call Analytics provides real-time voice tone analysis and speaker search.
Posted March 27, 2023

Tata Communications' Jamvee is an integrated, cloud-based calling and collaboration solution for global companies.
Posted March 27, 2023

NICE Enlighten Actions combines NICE's own Enlighten AI with OpenAI's ChatGPT for generative AI.
Posted March 27, 2023

Cresta'a contact center customers can harness artificial intelligence to retain customers and tap new revenue streams.
Posted March 27, 2023

Calabrio has integrated its workforce management solution with Zoom Contact Center.
Posted March 27, 2023

CallMiner's new redaction and summarization are backed by artificial intelligence trained on millions of conversations.
Posted March 27, 2023

InMoment's ChatGPT addition brings generative capabilities to customer feedback.
Posted March 23, 2023

Expanded partnership enables Five9 to resell Invoca PreSense, delivering a joint solution that provides contact center agents a pre-call picture of customers' digital activity.
Posted March 23, 2023

Eventus becomes a Verint value-added reseleer, bringing Verint's Digital-First Engagement solutions to customers worldwide.
Posted March 23, 2023

Partnership brings together SpeechLogix's advanced contact center solution and CM.com's omnichannel business messaging.
Posted March 23, 2023

Sprinklr's latest release includes 120 customer service and 25 AI innovations.
Posted March 22, 2023

By integrating with SAP CRM Sales and SAP CRM Service Manager, 3CLogic delivers cloud contact center capabilities to enhance customer engagements while optimizing business workflows and operations.
Posted March 22, 2023

LV19 empowers contact center professionals to drive collaboration and productivity.
Posted March 22, 2023

Carahsoft will distribute Verint's customer engagement solutions to the public sector. (Featured on DestinationCRM.com.)
Posted March 17, 2023

Call Link enables video-based customer support calls through a simple URL. (Featured on DestinationCRM.com.)
Posted March 16, 2023

Waterfield Tech's Impact Analysis is a consultative service to identify contact center inefficiencies and make recommendations for improvement.
Posted March 16, 2023

MarketsandMarkets expects the UCC market to nearly double in five years.
Posted March 15, 2023

PolyAI's conversational assistant is integrated with Twilio's Flex and Programmable Voice platforms. (Featured on SpeechTechMag.com.)
Posted March 14, 2023

Grand View Research expects the global intelligent virtual assistant market to grow by 24.3 percent per year, propelled largely by speech technology developments. (Featured on SpeechTechMag.com.)
Posted March 14, 2023

Research Dive expects the global conversational artificial intelligence market to grow at a compound annual rate of 24.5 percent for the next eight years. (Featured on SpechTechMag.com.)
Posted March 14, 2023

Intercom's Fin is the first customer service bot built with OpenAI's GPT-4. (Featured on DestinationCRM.com.)
Posted March 14, 2023

MetTel and Talkdesk are pairing up to bring an AI-powered, unified customer experience.
Posted March 14, 2023

Earning the Google Cloud CCAI specialization sets a benchmark for future cloud contact center solution implementations.
Posted March 14, 2023

8x8 is delivering a conversational AI solution and tailored supervisor experience for 8x8 Contact Center together with platform-wide integration with OpenAI.
Posted March 10, 2023

On Day 2 of Qualtrics's X4 event, the company unveils integrations with three customer care technology providers. (Featured on DestinationCRM.com.)
Posted March 09, 2023

Forethought's SupportGPT is a generative AI platform powered by OpenAI technology.
Posted March 09, 2023

LinkLive is integrating Kasisto's KAI digital platform into its cloud contact center offerings.
Posted March 09, 2023

Thrio's new offering enables integration of UCaaS/PBX and CCaaS natively and via Microsoft Teams.
Posted March 08, 2023

HubSpot's new AI-powered tools help companies generate content and reports related to marketing, sales, and customer service. (Featured on DestinationCRM.com.)
Posted March 07, 2023

Lifesize's CxConcierge delivers live, video-enabled customer service.
Posted March 07, 2023

Microsoft launched Dynamics 365 Copilot and next-generation AI features for Power Virtual Agents and AI Builder, enabled by Azure OpenAI Service. (Featured on DestinationCRM.com.)
Posted March 06, 2023

Sendbird's integration with Salesforce Service Cloud includes ChatGPT functionality. (Featured on DestinationCRM.com.)
Posted March 04, 2023

Zendesk Proactive Messages enables customer experience teams to have more timely and personalized conversations with customers. (Featured on DestinationCRM.com.)
Posted March 03, 2023

D-ID's live-streaming API provides a human user interface for conversational AI.
Posted March 01, 2023

The partnership extends Zendesk Suite's latest innovations in customer service to AWS and AWS Marketplace.
Posted February 24, 2023

Kore.ai AgentAssist for Salesforce Service Cloud Voice automates manual tasks and supports agents in real time. (Featured on DestinationCRM.com.)
Posted February 24, 2023

Boost.ai and Lydonia join forces to create AI-powered intelligent automation solutions. (Featured on DestinationCRM.com.)
Posted February 23, 2023

Waterfield broadens its solution portfolio and value-added services for contact centers with its Dice acquisition. (Featured on DestinationCRM.com.)
Posted February 23, 2023

Level AI's AgentGPT uses generative AI to answer customer and agent queries. (Featured on DestinationCRM.com.)
Posted February 23, 2023

CommBox's Amazon Connect integration enables contact centers with voice and messaging solutions on one platform.
Posted February 22, 2023

Conversational AI provider Cognigy will participate in co-sell program for AWS Partners.
Posted February 22, 2023

First Orion's INFORM Paired branded calling and advanced brand spoof mitigation solution is available to Amazon Connect users via the AWS Partner Network. (Featured on DestinationCRM.com.)
Posted February 21, 2023

New features in Telinta's Desktop Softphone and WebRTC include Operator Panel and Busy Lamp Field.
Posted February 16, 2023

AWS will offer RingCentral MVP (Message Video Phone) and RingCentral Contact Center solutions to its customers.
Posted February 16, 2023

Yellow.ai's Dynamic Conversation Designer helps companies create chat and voice conversation flows with generative AI. (Featured on DestinationCRM.com.)
Posted February 15, 2023
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