At its Invoca Summit today, Invoca unveiled contact center and marketing innovations to optimize spending by both business functions. (Featured on DestinationCRM.com.)
Posted October 04, 2022
MarketsandMarkets projects 23.3 percent CAGR for the global chatbot market for the next five years. (Featured on DestinationCRM.com.)
Posted October 03, 2022
AireSpring has become a reseller partner for 8x8's eXperience Communications as a Service (xCaaS).
Posted September 30, 2022
Transaction Services strengthens its TRX Platform and expands payment acceptance options with solutions from Key IVR. (Featured on DestinationCRM.com.)
Posted September 29, 2022
Movate is a combination of the words momentum and innovate.
Posted September 29, 2022
Genesys Cloud AI Experience simplifies how organizations deliver and improve customer journeys with personalization, automation, and prediction.
Posted September 28, 2022
Voice and cloud contact center solutions provider 3CLogic is extending ServiceNow native AI-tool and designer to deliver voice self-service workflows and experiences.
Posted September 28, 2022
Faye has joined forces with Ultimate to deliver intelligent customer service experiences.
Posted September 28, 2022
Dialpad Ai Agent Assist and Ai QA Scorecards provide real-time insights to agents and contact center leaders.
Posted September 27, 2022
New applications, connectors, and add-ons in the Creatio Marketplace simplify, accelerate, and automate customer-facing workflows. (Featured on DestinationCRM.com.)
Posted September 23, 2022
Interactions' collaboration with NVIDIA combines conversational AI solutions for contact centers. (Featured on SpeechTechMag.com.)
Posted September 23, 2022
PCI Pal's Pay By Bank is an open banking solution for contact centers to accept payments.
Posted September 21, 2022
Medallia's new Salesforce integration seamlessly triggers real-time, post-interaction surveys from Service Cloud.
Posted September 21, 2022
Five9's integration with Salesforce Service Cloud Voice lets service teams leverage telephony innovations from Five9.
Posted September 21, 2022
The deal between Sitel and Majorel that was originally announced in June has broken down.
Posted September 21, 2022
Vonage AI Studio uses machine learning, natural language understanding, and speech recognition to help companies create virtual assistants. (Featured on SpeechTechMag.com.)
Posted September 20, 2022
Playvox AutoQA applies artificial intelligence to contact center quality assurance efforts.
Posted September 19, 2022
Zendesk Intelligent Triage and Smart Assist offer AI-powered customer sentiment and intent functionality. (Featured on DestinationCRM.com.)
Posted September 14, 2022
Salesforce updates to Service Cloud in Customer 360 bring automation and intelligence to contact centers.
Posted September 14, 2022
Alvaria adds Google Cloud Platform to its deployment options for Alvaria Cloud
Posted September 14, 2022
Simplifai and Upstream Works have partnered to bring advanced artificial intelligence and automation to Upstream Works' contact center clients. (Featured on DestinationCRM.com.)
Posted September 13, 2022
Salesforce and Sprout Social customers can now manage all of their social customer care requests directly from within Service Cloud. (Featured on DestinationCRM.com.)
Posted September 13, 2022
AWS ISV Accelerate Program is a co-sell program for AWS partners like Vonage.
Posted September 13, 2022
Performance Analytics and Reporting upgrades provide more insdight to contact center managers using TCN Operator.
Posted September 13, 2022
Partnership delivers intelligent matching of customers and contact center agents across conversational channels.
Posted September 13, 2022
Enghouse's acquisition of VoicePort provides customer self-service solutions for media companies.
Posted September 07, 2022
HubSpot adds customer journey analytics, flexible payments, and connected data features to its platform. (Featuired on DestinationCRM.com.)
Posted September 07, 2022
eGain users can now plug the Watson Assistant into the eGain platform without coding.
Posted September 07, 2022
Bright Pattern Mobile allows remote and mobile employees, subject matter experts, and contact center agents to directly connect with customers on voice or digital channels. (Featured on DestinationCRM.com.)
Posted September 06, 2022
SuccessKPI earns expanded security compliance to protect data and privacy requirements for contact centers worldwide.
Posted August 31, 2022
LivePerson strengthens CRM integration capabilities with Webex Calling support.
Posted August 30, 2022
Khoros has joined the AWS ISV Accelerate Program and AWS Marketplace. (Featured on DestinationCRM.com.)
Posted August 30, 2022
Partnership with Neustar enables Daon to provide an end-to-end authentication solution for contact centers to protect against call spoofing. (Featured on DestinationCRM.com.)
Posted August 26, 2022
Yosh.AI can now offer and deploy UJET and Google Cloud contact center solutions.
Posted August 25, 2022
Forethought's Assist Automations helps customer service agents create automated workflows.
Posted August 24, 2022
CallMiner's conversational intelligence integrations with Genesys Cloud CX and Amazon Connect allow for agent guidance, onboarding, training, and more. (Featured on SpeechTechMag.com.)
Posted August 23, 2022
The markets for voice cloning and conversational artificial intelligence are expected to see huge gains over the next five years. (Featured on SpeechTechMag.com.)
Posted August 23, 2022
IMARC Group projects 24.7 percent CAGR for the next five years for the chatbot market. (Featured on DestinationCRM.com.)
Posted August 23, 2022
Lenders Cooperative has launched the Small Business Contact Center that will help lenders better support small business borrowers in their communities. (Featured on SmartCustomerService.com.)
Posted August 19, 2022
DevOps teams can now speed up and validate Amazon Connect cloud contact center migrations with end-to-end WebRTC testing capabilities from Hammer.
Posted August 19, 2022
UJET's AI-Modeled Interaction Design to help companies scale and improve virtual agent interactions.
Posted August 18, 2022
3CLogic's latest ServiceNow integration extends live agent and self-service voice and SMS workflows to the healthcare industry.
Posted August 17, 2022
NICE has earned top-tier Microsoft Azure co-sell status with NICE CXone now available natively on Microsoft's Azure cloud platform.
Posted August 17, 2022
Kore.ai's no-code platform for conversational artificial intelligence is now accessible to SMBs and developers with seamless integration in a pay-as-you-go model. (Featured on DestinationCRM.com.)
Posted August 16, 2022
Partnership between Glia and Veritran brings digital customer support options to financial firms. (Featured on DestinationCRM.com.)
Posted August 16, 2022
Authenticx's Quality Monitoring turns qualitative data into quantitative insights to expose areas of improvement for agent performance.
Posted August 16, 2022
Integration brings Gainsight data to Conversica's digital assistants for proactive customer communications. (Featured on DestinationCRM.com.)
Posted August 16, 2022
Cloud phone systems provider brings data into CRM and professional services automation platforms. (Featured on DestinationCRM.com.)
Posted August 15, 2022
Verint's latest Zoom integration supports gathering insights for all engagement channels.
Posted August 09, 2022
XSELL Agent Experience and Invoca's conversational intelligence are connected to Five9's cloud contact center solutions. (Featured on DestinationCRM.com.)
Posted August 09, 2022