News Briefs

Pindrop and Odigo partner to provide voice authentication and fraud detection technology to Odigo customers. (Featured on SpeechTechMag.com.)
Posted July 12, 2022

Anexinet's Contact Center Strategy Kickstart Solutions reviews contact center operations and makes recommendations for improvement.
Posted July 07, 2022

NICE CXone innovations in the latest release include enhanced customer journey orchestration. (Featured on DestinationCRM.com.)
Posted July 07, 2022

Forethought's Triage Quickstart empowers companies to tag customer cases with pre-built and custom classifiers. (Featured on DestinationCRM.com.)
Posted July 01, 2022

Glia's ChannelLess SMS and Outbound Calling makes texts and phone calls part of the seamless digital experience. (Featured on DestinationCRM.com.)
Posted June 30, 2022

Dashbot's Conversational Data Cloud provides a centralized view of all chatbot data. (Featured on DestinationCRM.com.)
Posted June 30, 2022

SupportLogic's Agent Coaching and Evaluation is designed to offer greater manager productivity, enhanced employee engagement, and increased CSAT.
Posted June 29, 2022

Syncfusion's BoldDesk is a customer support solution for automating ticket processes.
Posted June 29, 2022

AskNicely's Benchmark Program delivers an action plan to improve customer experience and revenue growth.
Posted June 28, 2022

Intermedia Interaction Analytics helps businesses capture the voice of the customer, automating trend recognition of key words and phrases from daily customer interactions. (Featured on SpeechTechMag.com.)
Posted June 27, 2022

An investor group led by Hellman & Friedman and Permira will acquire Zendesk for $10.2 billion. (Featured on SmartCustomerService.com.)
Posted June 27, 2022

Partnership brings Textel's business texting platform to NICE's international CXone customers.
Posted June 24, 2022

Alorica has turned to Sanas to deliver real-time accent translation capabilities and remove dialect-based friction from customer contacts.
Posted June 24, 2022

EPOS has optimized its headsets, speaker phones, and other telephone network peripherals for Stratodesk NoTouch.
Posted June 24, 2022

ASAPP's AutoTranscribe provides real-time speech-to-text services for contact centers. (Featured on SpeechTechMag.com.)
Posted June 23, 2022

8x8 XT Edition is a global communications solution for companies adopting Microsoft Teams.
Posted June 23, 2022

Qualtrics Embedded Insights gives a unified view of employee and customer experience and operational data.
Posted June 23, 2022

NICE RPA 7.7 innovations include web callouts, dashboards, and a connectivity watchdog.
Posted June 22, 2022

Intercom has launched two-way text messaging and bot-building capabilities.
Posted June 22, 2022

Pathlight has built AI-enabled quality assurance and workforce management into its contact center offerings.
Posted June 22, 2022

Cogito's Real-Time Coaching and Guidance solution gets a major upgrade and greater flexibility.
Posted June 22, 2022

24]7.ai Engagement Cloud heralds the company's entry into the contact center as a service (CCaaS) space.
Posted June 21, 2022

New and expanded features include call and screen recording, video playback, after-work automation, and quality forms to complement automated scoring.
Posted June 21, 2022

Sprinklr Modern Care Lite is a unified AI-powered customer support solution.
Posted June 21, 2022

Component lets companies embed Pega into Salesforce environments to further automate customer service workflows.
Posted June 21, 2022

Qualtrics' Quality Management is a solution for measuring contact center performance to boost agent retention.
Posted June 21, 2022

Deloitte Digital'sTrueServe is a suite of contact center solutions.
Posted June 21, 2022

Uniphore's U-Assist In-Call and U-Assist Aftercall are now available as premium applications on Genesys' AppFoundry.
Posted June 21, 2022

Airkit introduces a conversational visual builder and agent automation tools in the latest version of its DXP software.
Posted June 21, 2022

AWS has launched Amazon Connect Cases, Amazon Connect outbound campaigns, and Amazon Lex Automated Chatbot Designer as part of its Amazon Connect contact center suite.
Posted June 20, 2022

Kurmi membership in the Cisco SolutionsPlus Program provides faster access to unified communications automation for Cisco customers.
Posted June 20, 2022

Sitel and Majorel together would create one company with 240,000 employees worldwide.
Posted June 20, 2022

Backed by Multi-Factor Identity, Nametag's AI enables customer support teams to authenticate any customer in seconds. (Featured on DestinationCRM.com.)
Posted June 15, 2022

Salesforce customers can now use Cogito's Emotion AI for real-time coaching, guidance, and continuous customer and employee experience measurements.
Posted June 14, 2022

ASAPP's AutoCompose offers agents suggested responses for digital customer messaging requests.
Posted June 10, 2022

Partnership brings Kore.ai's conversational AI to Tanla's communications platforms. (Featured on SpeechTechMag.com.)
Posted June 10, 2022

MarketsandMarkets projects 26 percent CAGR for cloud contact center solutions over the next three years.
Posted June 08, 2022

Dialpad Ai CSAT is a real-time predictive engine for customer satisfaction that provides visibility into 100 percent of calls.
Posted June 08, 2022

LiveVox customers now have access to SuccessKPI's contact center insights platform.
Posted June 08, 2022

Talkdesk Retail Experience Cloud is a customer service platform purpose built to unify the retail customer journey.
Posted June 07, 2022

Genesys is now combining Zoom Phone and Genesys Cloud CX solution.
Posted June 06, 2022

Pindrop's latest advancements provide deeper audio intelligence, improved fraud investigations and authentication policies, and enhanced operational efficiencies. (Featured on SpeechTechMag.com.)
Posted June 06, 2022

Upstream Works' latest updates provide contact center agents with AI-powered guidance and automation.
Posted June 02, 2022

LiveVox Contact Center for Salesforce allows agents to handle and make customer calls directly from their Salesforce workspace.
Posted June 02, 2022

Call Center Studio's LumenVox CPA integration will add voice activity detection to its contact center systems.
Posted June 02, 2022

The OneDirect acquisition strengthens Gupshup's suite of conversational tools with a unified, intelligent Agent Assist inbox.
Posted June 02, 2022

Technavio projects that the cloud contact center solutions market will expand 20 percent per year through 2026.
Posted June 01, 2022

ConneXio Cloud is a suite of contact center and CRM software and services.
Posted June 01, 2022

Google provides a public cloud experience for customers to procure, deploy, and create value with Sprinklr's unified customer experience management platform. (Featured on DestinationCRM.com.)
Posted June 01, 2022

Verint and Intelligent Voice integration empowers improved financial compliance oversight. (Featured on DestinationCRM.com.)
Posted May 26, 2022
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