Beyond the Cleverly addition, Zendesk is adding proactive messaging, reporting, and workflow tools and integrations.
Posted August 26, 2021
RingCentral's product updates include tighter security, more integrations and add-ins, and more video meeting options.
Posted August 26, 2021
Joining Microsoft's Business Applications ISV Connect Program expands NICE CXone's capabilities to Microsoft Dynamics.
Posted August 26, 2021
NXTsoft is connecting Finn AI's chatbots to financial institutions' integral systems.
Posted August 26, 2021
Sanas' accent matching technology, which uses a speech-to-speech approach, will be rolled out to seven contact center outsourcers this fall. (Featured on SpeechTechMag.com.)
Posted August 26, 2021
NICE Enlighten AI enables complaint management and remediation by automating analysis of every interaction through voice and digital channels. (Featured on DestinationCRM.com.)
Posted August 25, 2021
MarketsandMarkets expects the global unified communication and collaboration market to reach $127 billion by 2026.
Posted August 25, 2021
Through the partnership, Dialpad Contact Center now includes agent forecasting, scheduling, and quality management from Playvox.
Posted August 25, 2021
SYNNEX will offer 8x8's cloud communications and contact center solutions to its partners.
Posted August 24, 2021
Cardprotect Voice+ now enables secure financial transactions within Epic's electronic health records for healthcare providers and patients. (Featured on DestinationCRM.com.)
Posted August 23, 2021
Yext's new product for Salesforce Service Cloud is available on the App Exchange. (Featured on DestinationCRM.com.)
Posted August 20, 2021
Edify Huddle CX 4.0 is a single contact center and unified communications solution with enhanced speed, simplicity, and choice .
Posted August 19, 2021
Brandessence Market Research expects the WebRTC market to grow by 41.2 percent per year for the next six years.
Posted August 18, 2021
Mordor Intelligence eyes 12.65 percent CAGR for the customer engagement solutions market for the next five years.
Posted August 18, 2021
Avaya OneCloud CPaaS and CCaaS are integrated with Microsoft Azure, Teams, and Dynamics 365.
Posted August 18, 2021
SYNNEX is bringing Nextiva's cloud-based contact center and unified communications products to its partner network.
Posted August 16, 2021
Genesys has added Genesys Predictive Routing, Genesys Web Messaging, and Intent Miner for Bots to the Genesys Cloud CX platform.
Posted August 11, 2021
NICE is expanding its self-service capabilities with its GoMoxie acquisition. (Featured on DestinationCRM.com.)
Posted August 11, 2021
Avaya has acquired contact center developer CTIntegrations, strengthening the Avaya OneCloud platform.
Posted August 10, 2021
Splice's redesigned Thrive platform helps companies collect and act on customer feedback.
Posted August 05, 2021
Balto Real-Time Coaching and QA work on 100 percent of calls into the contact center.
Posted August 05, 2021
Interactions' new intelligent virtual assistant is a vertical-specific product for the insurance industry.
Posted August 05, 2021
HealthAI is a conversational voice, email, and chat bot for the healthcare industry.
Posted August 04, 2021
CXone Smart Assist Powered by Amelia brings conversational AI to customer self-service.
Posted August 04, 2021
Comm100's Keyword Bot helps consumers interact with companies through targeted keyword searches. (Featured on DestinationCRM.com.)
Posted August 03, 2021
NICE CXone Summer 21 Release offers self-service and AI-powered enhancements.
Posted August 02, 2021
Ooma's partnership with UJET brings together unified communications and customer experience management
Posted July 29, 2021
8x8 XCaaS enhancements deliver large video meetings, tighter Microsoft Teams integration and advanced mobility support.
Posted July 28, 2021
NovelVox's solutions are now available to users of Genesys Cloud, Genesys Pure Engage, and Genesys Pure Connect.
Posted July 28, 2021
Emplifi has added support options to its Email Virtual Assistant and Social Messenger. (Featured on DestinationCRM.com.)
Posted July 27, 2021
Alida's Summer 21 product release includes more than 100 integrations and advanced analytics. (Featured on DestinationCRM.com.)
Posted July 27, 2021
Uniphore and Jacada together will offer full low-code and no-code contact center automation capabilities. (Featured on DestinationCRM.com.)
Posted July 27, 2021
Investment firm Thoma Bravo has acquired Medallia for $6.4 billion. (Featured on DestinationCRM.com.)
Posted July 27, 2021
TELUS's Intelligent Insights monitors automation and bots in a single solution. (Featured on DestinationCRM.com.)
Posted July 27, 2021
The 3CLogic-ScreenMeet partnership complements ServiceNows digital channels with integrated voice and video capabilities.
Posted July 22, 2021
Dial800 has launched a new VoIP service, expanded analytics, and new integrations as part of a corporate refresh.
Posted July 21, 2021
CXInfinity's video chat offering lets companies move back and forth between text and video conversations.
Posted July 21, 2021
Textel adds SMS and MMS texting to the Five9 Intelligent Cloud Contact Center.
Posted July 21, 2021
Nextiva Contact Center is an integrated suite of contact center and collaboration tools.
Posted July 15, 2021
Swampfox Technologies' First In Line 3.1 is a callback solution for Cisco-based contact centers.
Posted July 15, 2021
Semafone SecureWeb+ secures payments on third-party merchant websites and CRM systems without compromising PCI DSS compliance. (Featured on DestinationCRM.com.)
Posted July 15, 2021
Partnership combines Clarabridge's conversational analytics with Five9's cloud contact center solutions.
Posted July 14, 2021
New features streamline the development of Intelligent Virtual Agents and help organizations easily deploy solutions to augment their contact centers with an AI-powered digital workforce.
Posted July 14, 2021
Uniphore's AI innovations deliver self-learning systems to support agents and supervisors before, during, and after calls.
Posted July 14, 2021
The OneLink acquisition positions Webhelp to expand operations in the Americas.
Posted July 14, 2021
Grand View Research credits COVID-19 lockdowns for increasing use of cloud-based contact center solutions.
Posted July 07, 2021
The two companies' unique voice matching technology requires no input from call center staff. (Featured on SpeechTechMag.com.)
Posted July 07, 2021
NICE expands proactive conversational AI capabilities with CXone SmartReach.
Posted July 07, 2021
NovelVox's Amazon Connect desktop and wallboard apps provide full visibility into customer information and agent performance.
Posted July 07, 2021
Bucher + Suter customers can now benefit from Cisco Contact Center integration directly via Salesforce Service Cloud Voice with b+s Connects.
Posted July 06, 2021