Verified Market Research expects the contact center artificial intelligence market to grow at a CAGR of 26.6 percent over the next eight years.
Posted July 25, 2022
LivePerson Contact Center Conversation Mining turns omnichannel conversational analytics into intelligent action.
Posted July 25, 2022
Freshworks expands its unified customer record architecture with the addition of Freshchat, helping service, marketing, and sales teams engage customers across multiple messaging channels. (Featured on DestinationCRM.com.)
Posted July 22, 2022
Cicero brings to Alvaria its activity intelligence, process intelligence, and robotic process automation.
Posted July 20, 2022
Cyara's latest Botium update includes chatbot and conversational AI testing features.
Posted July 19, 2022
The Unbabel integration with Zendesk will enable customer service agents to instantly translate any conversation across messaging channels. (Featured on DestinationCRM.com.)
Posted July 19, 2022
Salesforce users can now amplify top-performing contact center agent outcomes at scale. (Featured on DestinationCRM.com.)
Posted July 19, 2022
Laivly's AI suggests workflows for agents and its automation can perform those tasks. (Featured on DestinationCRM.com.)
Posted July 18, 2022
The 8x8 Connect Automation Builder is a no-code multichannel communications management solution. (Featured on DestinationCRM.com.)
Posted July 15, 2022
Gridspace's Grace voice bot and authoring platform is certified for data security.
Posted July 13, 2022
Kasisto's digital banking assistant will be integrated within Moxo's OneStop Interaction Client Hub. (Featured on DestinationCRM.com.)
Posted July 12, 2022
Multilingual translation company Language I/O expands its service among CRMs with ServiceNow integration.
Posted July 12, 2022
Medallia is purchasing Mindful, a provider of contact center callback technology. (Featured on DestinationCRM.com.)
Posted July 12, 2022
Pindrop and Odigo partner to provide voice authentication and fraud detection technology to Odigo customers. (Featured on SpeechTechMag.com.)
Posted July 12, 2022
Anexinet's Contact Center Strategy Kickstart Solutions reviews contact center operations and makes recommendations for improvement.
Posted July 07, 2022
NICE CXone innovations in the latest release include enhanced customer journey orchestration. (Featured on DestinationCRM.com.)
Posted July 07, 2022
Forethought's Triage Quickstart empowers companies to tag customer cases with pre-built and custom classifiers. (Featured on DestinationCRM.com.)
Posted July 01, 2022
Glia's ChannelLess SMS and Outbound Calling makes texts and phone calls part of the seamless digital experience. (Featured on DestinationCRM.com.)
Posted June 30, 2022
Dashbot's Conversational Data Cloud provides a centralized view of all chatbot data. (Featured on DestinationCRM.com.)
Posted June 30, 2022
SupportLogic's Agent Coaching and Evaluation is designed to offer greater manager productivity, enhanced employee engagement, and increased CSAT.
Posted June 29, 2022
Syncfusion's BoldDesk is a customer support solution for automating ticket processes.
Posted June 29, 2022
AskNicely's Benchmark Program delivers an action plan to improve customer experience and revenue growth.
Posted June 28, 2022
Intermedia Interaction Analytics helps businesses capture the voice of the customer, automating trend recognition of key words and phrases from daily customer interactions. (Featured on SpeechTechMag.com.)
Posted June 27, 2022
An investor group led by Hellman & Friedman and Permira will acquire Zendesk for $10.2 billion. (Featured on SmartCustomerService.com.)
Posted June 27, 2022
Partnership brings Textel's business texting platform to NICE's international CXone customers.
Posted June 24, 2022
Alorica has turned to Sanas to deliver real-time accent translation capabilities and remove dialect-based friction from customer contacts.
Posted June 24, 2022
EPOS has optimized its headsets, speaker phones, and other telephone network peripherals for Stratodesk NoTouch.
Posted June 24, 2022
ASAPP's AutoTranscribe provides real-time speech-to-text services for contact centers. (Featured on SpeechTechMag.com.)
Posted June 23, 2022
8x8 XT Edition is a global communications solution for companies adopting Microsoft Teams.
Posted June 23, 2022
Qualtrics Embedded Insights gives a unified view of employee and customer experience and operational data.
Posted June 23, 2022
NICE RPA 7.7 innovations include web callouts, dashboards, and a connectivity watchdog.
Posted June 22, 2022
Intercom has launched two-way text messaging and bot-building capabilities.
Posted June 22, 2022
Pathlight has built AI-enabled quality assurance and workforce management into its contact center offerings.
Posted June 22, 2022
Cogito's Real-Time Coaching and Guidance solution gets a major upgrade and greater flexibility.
Posted June 22, 2022
24]7.ai Engagement Cloud heralds the company's entry into the contact center as a service (CCaaS) space.
Posted June 21, 2022
New and expanded features include call and screen recording, video playback, after-work automation, and quality forms to complement automated scoring.
Posted June 21, 2022
Sprinklr Modern Care Lite is a unified AI-powered customer support solution.
Posted June 21, 2022
Component lets companies embed Pega into Salesforce environments to further automate customer service workflows.
Posted June 21, 2022
Qualtrics' Quality Management is a solution for measuring contact center performance to boost agent retention.
Posted June 21, 2022
Deloitte Digital'sTrueServe is a suite of contact center solutions.
Posted June 21, 2022
Uniphore's U-Assist In-Call and U-Assist Aftercall are now available as premium applications on Genesys' AppFoundry.
Posted June 21, 2022
Airkit introduces a conversational visual builder and agent automation tools in the latest version of its DXP software.
Posted June 21, 2022
AWS has launched Amazon Connect Cases, Amazon Connect outbound campaigns, and Amazon Lex Automated Chatbot Designer as part of its Amazon Connect contact center suite.
Posted June 20, 2022
Kurmi membership in the Cisco SolutionsPlus Program provides faster access to unified communications automation for Cisco customers.
Posted June 20, 2022
Sitel and Majorel together would create one company with 240,000 employees worldwide.
Posted June 20, 2022
Backed by Multi-Factor Identity, Nametag's AI enables customer support teams to authenticate any customer in seconds. (Featured on DestinationCRM.com.)
Posted June 15, 2022
Salesforce customers can now use Cogito's Emotion AI for real-time coaching, guidance, and continuous customer and employee experience measurements.
Posted June 14, 2022
ASAPP's AutoCompose offers agents suggested responses for digital customer messaging requests.
Posted June 10, 2022
Partnership brings Kore.ai's conversational AI to Tanla's communications platforms. (Featured on SpeechTechMag.com.)
Posted June 10, 2022
MarketsandMarkets projects 26 percent CAGR for cloud contact center solutions over the next three years.
Posted June 08, 2022