Five9 Partners with Deloitte Canada

Five9, a provider of cloud contact center solutions, has partnered with Deloitte Canada to fuel its expansion into Canada.

Deloitte Canada will feature the Five9 Intelligent Cloud Contact Center as part of its Future of Service Practice. The Five9 platform will provide Deloitte Canada's clients access to digital channels, contact center analytics, workflow automation, workforce optimization, and practical artificial intelligence.

This strategic agreement will amplify existing sales and solutions enablement resources in the Canadian market, and Deloitte Canada will invest in building a Five9 Center of Excellence within Canada.

"Contact centers have become a vital channel for organizations to strengthen their customer relationships and accelerate business transformation," said Bruce Derraugh, Canadian practice leader at Deloitte, in a statement. "We are expanding our Canadian Future of Service Consulting team that is dedicated to helping our clients leverage modern CCaaS solutions, and we look forward to working closely with Five9 to help our clients maximize the value of their CX solutions and drive successful transformation outcomes to meet their business objectives."

This agreement builds on recent investments Five9 has made to support its rapidly growing Canadian customer base. In 2020, Five9 rolled out two new Canadian data centers. The Five9 field services teams have expanded to include additional Canadian-based sales, support, professional services, cloud infrastructure, partner ecosystem, and customer success teams.

"Canadian businesses have more choice than ever when it comes to cloud-based contact center services, and our partnership with Deloitte Canada will extend our ability to deliver a differentiated, secure, world-class experience for our customers," said Steve Plunkett, vice president of global systems integrators at Five9, in a statement. "We are excited about our partnership with Deloitte Canada and the business outcomes we will jointly drive for local enterprises' ongoing success."