Companies can now access Genesys' cloud customer experience platform through Amazon Web Services
Posted February 27, 2020
Ada's automation and artificial intelligence will be incorporated into Zendesk's Sunshine Conversations platform.
Posted February 27, 2020
With its AnsweriQ acquisition, Freshworks can target larger businesses with enterprise-scale AI customer service offerings. (Featured on DestinationCRM.com.)
Posted February 26, 2020
Resolution Bot leverages automation and machine learning to help businesses deliver immediate resolutions for customers. (Featured on DestinationCRM.com.)
Posted February 25, 2020
IgniteTEK's speech analytics solution has been optimized for ready integration with solutions available in AWS Marketplace. (Featured on DestinationCRM.com.)
Posted February 21, 2020
The two companies are pairing to accelerate contact center digital transformations.
Posted February 19, 2020
Verdane Capital will merge Confirmit into data visualization reporting firm Dapresy. (Featured on DestinationCRM.com.)
Posted February 19, 2020
Collaboration between Spitch and Creative Virtual is bringing a multilingual, omnichannel voicebot offering. (Featured on SpeechTechMag.com.)
Posted February 18, 2020
LumenVox Active Voice Authentication combines with Genesys' Customer Experience Platform to provide scalable authentication solutions to call centers. (Featured on SpeechTechMag.com.)
Posted February 18, 2020
Neuraswitch will leverage Behavioral Signals' emotion AI solution, OliverAPI. (Featured on DestinationCRM.com.)
Posted February 18, 2020
Evolve IP's Voice2Teams integrates Microsoft's collaboration platform with Cisco's communications platform.
Posted February 14, 2020
Zipwhip Texting Widget lets business embed texting right into their CRM systems. (Featured on DestinationCRM.com.)
Posted February 13, 2020
RingCentral continues to expand its cloud communications, collaboration, and contact center platforms with close to 3,000 certified integrations. (Featured on DestinationCRM.com.)
Posted February 13, 2020
Contact Center specialist CCT expands offerings with speech and authentication suite from LumenVox.
Posted February 12, 2020
IntelligenceHub 3.0 unifies data from multiple sources to provide business intelligence for contact centers. (Featured on DestinationCRM.com.)
Posted February 12, 2020
Quiq IQ helps companies build bots for customer service across messaging channels. (Featured on DestinationCRM.com.)
Posted February 12, 2020
Brekeke has connected its office telephony system with Zoho's cloud-based CRM platform. (Featured on DestinationCRM.com.)
Posted February 11, 2020
Kustomer is certified for commitment to create and maintain a secure operating environment for customer data. (Featured on DestinationCRM.com.)
Posted February 11, 2020
RingCentral extends large enterprise reach by joining Atos' Digital Workplace solutions portfolio.
Posted February 11, 2020
Zappix has expanded the capabilities and integrations for its customer experience platform. (Featured on DestinationCRM.com.)
Posted February 06, 2020
OnviSource Intellecta offers AI-driven multichannel analytics. (Featured on SpeechTechMag.com.)
Posted February 04, 2020
SproutLoud's end-to-end call tracking attribution solution includes artificial-intelligence-optimized speech recognition and call scoring. (Featured on SpeechTechMag.com.)
Posted February 04, 2020
Pop-up Service Desk helps companies handle increased help desk calls and trouble tickets during digital transformations. (Featured on DestinationCRM.com.)
Posted February 04, 2020
Nectar has expanded its diagnostic capabilities, including testing, monitoring, and resolution, across the contact center network. (Featured on DestinationCRM.com.)
Posted February 04, 2020
Koncept Analytics expects the global outsourced customer experience market to reach $81.5 billion in 2023, growing at a compound annual rate of 3.51 percent.
Posted January 31, 2020
LumenVox Version 8 offers an enhanced agent interface and a beefed-up fraud scanner. (Featured on SpeechTechMag.com.)
Posted January 31, 2020
Gladly Self Service gives localized, context-based answers specific to customers' current behavior and shopping histories.
Posted January 29, 2020
Akeira 2.0 is easier to set up, optimize, train, and manage.
Posted January 29, 2020
8x8 Contact Center adds payment processing and quality management.
Posted January 29, 2020
NICE incorporates sentiment data on top of predictive behavioral routing as part of CXone and Nexidia suite upgrades.
Posted January 29, 2020
Acquisition will advance ServiceNow's native AI capabilities to help work flow more smoothly across the enterprise, in all major languages.
Posted January 29, 2020
Contact Center 3.0 combines artificial intelligence, live agent services, marketing, and data analysis.
Posted January 29, 2020
Partnership gives Five9 Intelligent Cloud Contact Center users scalable and extensible knowledge management capabilities.
Posted January 29, 2020
NovelVox Universal Connector links Cisco, Avaya, Genesys, and Five9 contact centers to more than 70 third-party generic and industry-specific applications.
Posted January 29, 2020
Aircall brings its cloud contact center solution to TCG's SMB customers.
Posted January 29, 2020
Partnership helps engage customers in real time by unifying inbound call analytics data, conversational insights, and rich customer profiles. (Featured on DestinationCRM.com.)
Posted January 28, 2020
PCI Pal Digital offers security for payments across digital engagement channels, including webchat, social media, email, and SMS. (Featured on DestinationCRM.com.)
Posted January 28, 2020
Avaya is partnering with Noble to add capabilities to Avaya IX Contact Center.
Posted January 28, 2020
Altura partners with RingCentral to bring cloud communications and contact center solutions to its U.S. customers.
Posted January 28, 2020
Zendesk Marketplace now offers ChurnZero integration.
Posted January 27, 2020
Aircall has joined with CNSG to offer a UCaaS and CCaaS solution through thousands of partners nationwide.
Posted January 23, 2020
PCI Pal Agent Assist and IVR Payments achieve Cisco-compatible certification to provide integrated solutions that protect sensitive cardholder data in contact centers.
Posted January 22, 2020
New connectors let Teneo users bring conversational AI to more channels.
Posted January 16, 2020
MindTouch's solution is now available within Genesys Cloud.
Posted January 16, 2020
Epic CTI Connector for Cisco, Avaya, and Genesys empowers agents with patient's relevant information within Hyperspace.
Posted January 16, 2020
Version 6.2 of the CX Standard offers more guidelines into service journeys and more best practices.
Posted January 16, 2020
IDology incorporates additional countries into its multi-layered identity verification and authentication platform.
Posted January 15, 2020
Genesys has rolled out Genesys Cloud, its public cloud contact center platform.
Posted January 15, 2020
CallTower Direct Routing is linked to Microsoft's latest collaboration tool.
Posted January 15, 2020
GoTo's new integrations help customers drive greater productivity and efficiency in their communication and collaboration workflows. (Featured on DestinationCRM.com.)
Posted January 14, 2020