The Luma 2.X Series sets the stage for increases in automation and knowledge management.
Posted May 20, 2020
IDFraud Contact Center uses voice biometrics to help telcos prevent new subscriber fraud. (Featured on SpeechTechMag.com.)
Posted May 20, 2020
Observe.ai's integration with Genesys Cloud enables businesses to analyze calls with sentiment analysis for compliance and quality monitoring, agent performance, and remote agent coaching in a single platform. (Featured on SpeechTechMag.com.)
Posted May 20, 2020
Genesys is the first to integrate with both Zoom Phone and Zoom Meetings. (Featured on DestinationCRM.com.)
Posted May 19, 2020
Verint brings interaction recording and compliance assurance to Microsoft Teams. (Featured on DestinationCRM.com.)
Posted May 19, 2020
NICE is offering complimentary NEVA licenses and predefined use cases packaged with professional services to help organizations create automations to support employees. (Featured on DestinationCRM.com.)
Posted May 18, 2020
This new integration empowers sales and support agents to reply directly to messages from Facebook users within the CallTrackingMetrics app. (Featured on DestinationCRM.com.)
Posted May 15, 2020
Cloud contact center provider 3CLogic is adding Observe.ai's SpeechNLP, call transcription, sentiment analysis, and quality management features. (Featured on SpeechTechMag.com.)
Posted May 15, 2020
Rainier enables contact centers to become PCI-DSS-compliant overnight while keeping telephony systems on premises.
Posted May 14, 2020
The Cogito Dialog AI coaching is designed to support agents through higher call volumes.
Posted May 14, 2020
Maximus is partnering with Genesys to offer the Maximus Genesys Engagement Platform for government agencies. (Featured on DestinationCRM.com.)
Posted May 14, 2020
Reply will extend Kustomer's IQ Intelligence Platform with artificial intelligence, chatbot, and deflection capabilities. (Featured on DestinationCRM.com.)
Posted May 14, 2020
BabbleLabs Clear Edge for Client is speech enhancement software for remote workers in noisy environments.
Posted May 13, 2020
Virgin Media Business can now offer 8x8's cloud communications platform to business customers across the United Kingdom.
Posted May 13, 2020
NovelVox's CX Infinity is a messaging and multichannel customer engagement platform. (Featured on DestinationCRM.com.)
Posted May 12, 2020
LogMeIn's Rescue Live Guide delivers seamless and secure co-browsing for customer support.
Posted May 12, 2020
Vonage Contact Center is integrated with ServiceNow's Customer Service Management solution to create Vonage Contact Center for ServiceNow.
Posted May 12, 2020
CallTower's Extended Response Program empowers businesses with risk-free access to cloud-based unified communications, collaboration, and contact center solutions.
Posted May 11, 2020
Automated FAQ Response lets companies respond to customer questions through WhatsApp for Business.
Posted May 08, 2020
Five9's new packaged applications are built on the Whendu platform and cover workflow automation. (Featured on DestinationCRM.com.)
Posted May 07, 2020
RingCentral's newest app lets users switch between devices and modes of communication, including team messaging, calling, and video meetings.
Posted May 06, 2020
RealPage's chatbot is part of Contact Center 3.0 to supplement limited on-site staffing.
Posted May 06, 2020
Agent-Expert Consultation allows contact center agents to bring subject matter experts into customer conversations via Zoom. (Featured on DestinationCRM.com.)
Posted May 05, 2020
New messaging tools allow businesses to communicate with customers and colleagues via texting. (Featured on DestinationCRM.com.)
Posted May 05, 2020
Pega Customer Service Unified Messaging Edition centralizes messaging channels. (Featured on DestinationCRM.com.)
Posted May 05, 2020
CSAT Pro measures customer satisfaction and provides actionable solutions in real time.
Posted May 04, 2020
CallTower's Webex Teams integration enables a complete Cisco UCaaS and collaboration experience
Posted April 30, 2020
Verint launches a work-from-home insights platform as part of its Desktop and Process Analytics package.
Posted April 30, 2020
The integration extends Freshworks' omnichannel experience to allow teams and customers to collaborate and communicate via the popular messaging platform. (Featured on DestinationCRM.com.)
Posted April 29, 2020
ScreenMeet Live lets agents escalate text chat sessions with customers on desktop and mobile to voice, video chat, and screen share directly from within their CRM systems.
Posted April 29, 2020
Talkdesk CXTalent and Talkdesk Academy link contact center job seekers with companies looking to hire. (Featured on DestinationCRM.com.)
Posted April 28, 2020
Together Bright Pattern and NewGO are delivering a fully customizable cloud-based contact center solution .
Posted April 28, 2020
Servion is now uniquely positioned to sell, install, and manage Cisco CX Cloud and On-Prem solutions in Canada.
Posted April 28, 2020
8x8's partnership with Comstar will help organization move to cloud communications.
Posted April 24, 2020
Speakeasy's Sky offers conversational AI with controls and customization. (Featuired on SpeechTechMag.com.)
Posted April 24, 2020
VoiSentry now includes speaker identification and detailed presentation attack detection. (Featured on SpeechTechMag.com.)
Posted April 23, 2020
CallVU is allowing contact centers to cobrowse, content share and video chat at no charge during the COVID-19 outbreak.
Posted April 23, 2020
CallTower's COVID-19 Response Program gives businesses no-risk cloud-based unified communications and collaboration solutions.
Posted April 23, 2020
VirtualPBX customers can now use the Zapier integration to capture inbound and outbound calls from their phone plans and link them to popular services like Google Sheets, Trello, and Hubspot. (Featured on DestinationCRM.com.)
Posted April 22, 2020
TCN's List Management Service (LMS) offers a streamlined approach to data management and compliance. (Featured on DestinationCRM.)
Posted April 22, 2020
Partnership integrates 32 Jabra headset models with 8x8 X Series, 8x8 Video Meetings and 8x8 Contact Center.
Posted April 21, 2020
In the wake of the COVID-19 outbreak, [24]7 has added Voice AI to its free automated FAQ solutions to deflect calls from contact centers.
Posted April 17, 2020
Telestax's partnership with NUSO will speed delivery of cloud communication applications for remote collaboration.
Posted April 17, 2020
NICE inContact's CXone@home now helps companies ensure agent productivity while working from home.
Posted April 17, 2020
GM Voices's voice prompt bundle features professionally recorded greetings and on-hold programs.
Posted April 17, 2020
PhoneMyBot provides voice and telephony access to chatbots. (Featured on SpeechTechMag.com.)
Posted April 16, 2020
Speakeasy AI voice-enables Inbenta chatbots with integration for deployment within voice channels like IVR. (Featured on SpeechTechMag.com.)
Posted April 16, 2020
CSG worked with Artificial Solutions to launch its new Conversational AI solution. (Featured on SpeechTechMag.com.)
Posted April 16, 2020
TELUS' Work Anywhere enables the deployment of at-home customer service teams and solutions.
Posted April 16, 2020
Rescue Live Lens enables visual support via mobile camera share for field service and customer service teams to deliver on-site support from afar.
Posted April 16, 2020