UJET, a cloud contact center platform provider, is extending its partnership with Zendesk by making its all-in-one contact center solution available on the Zendesk Marketplace.
By joining the marketplace as a Zendesk Talk Partner, UJET is enabling Zendesk partners to deploy UJET preconfigured with Zendesk connectors and integrate UJET's real-time data and patented Smart Actions into its contact center technology stack.
Through the partnership, UJET and Zendesk will be doing the following:
- Unifying and augmenting cloud contact center and CRM data with contextual metadata;
- Reducing the cognitive distance between the agent and the issue through a single user interface that replaces multiple screens and tools with an enhanced view of the customer journey; and
- Centralizing real-time insights and information at scale to curate personalized experiences.
"The combined power of Zendesk's service-first CRM platform and UJET's elegant contact center platform will empower businesses to reliably deliver enriched, personalized customer experiences at scale," said Norman Gennaro, president of sales at Zendesk, in a statement. "We're excited to have UJET join the Zendesk Marketplace."
"Today's digital-first consumers expect real-time, personalized experiences across modern communication modes and channels, like smartphones and mobile apps. So businesses must not only tightly integrate their CRM and contact center platforms but also unify and enhance the data in ways that weren't possible before the smartphone era," said Vasili Triant, chief business officer at UJET, in a statement. "We've worked very closely with Zendesk to federate customer data and equip customer service teams with visualizations and context that enable state of the art personalization for multimodal customer experience. Our addition to their Marketplace is just another step forward in delivering this innovation quickly and at scale for our joint customers and partners."