Next-generation DA Series USB digital audio processors for headsets provide call context.
Posted October 01, 2014
Solution features offers a consistent experience across multiple channels.
Posted September 30, 2014
Solution aimed at businesses considering moving to the cloud but currently use PBX software.
Posted September 30, 2014
Cable companies get low marks, hospitality industry wins consumer's hearts.
Posted September 30, 2014
North America and Europe are expected to be the leaders.
Posted September 29, 2014
North America leads the market.
Posted September 29, 2014
Features IP call and computer recording for contact center quality assurance.
Posted September 29, 2014
Banks can target customers more effectively and enhance customer loyalty.
Posted September 25, 2014
Latest release adds native integration with Microsoft Exchange for email routing.
Posted September 25, 2014
Solution works with existing Cisco Unified Customer Voice Portal deployments.
Posted September 25, 2014
Safra Catz and Mark Hurd promoted to CEO.
Posted September 25, 2014
Salesforce.com also releases new tool set for its cloud-based developer platform Heroku.
Posted September 25, 2014
Technology combines customer engagement solutions with the omnichannel commerce across journey points.
Posted September 22, 2014
Plan features premium support, service-level guarantees and expert guidance.
Posted September 17, 2014
Solution uses predictive dialer technology.
Posted September 17, 2014
Solution brings accelerated incident resolution to network and IT operations.
Posted September 16, 2014
Offers companies trial access to customer engagement analyzer and repository.
Posted September 16, 2014
Release lets salespeople collaborate more effectively with marketing.
Posted September 16, 2014
Solution extends Avaya Aura Experience Portal IVR to the smartphone with a visual interface.
Posted September 15, 2014
Solution employs technology from recent Uptivity acquisition.
Posted September 15, 2014
Customer support teams can predict customers' dissatisfaction before it escalates.
Posted September 12, 2014
With two-way SMS messaging, users can also receive and send texts for outbound campaigns.
Posted September 11, 2014
Tellwise enables sellers to focus on the customer and not worry about administrative details.
Posted September 11, 2014
Aspect Hosted solution also includes proactive monitoring and management.
Posted September 09, 2014
Solution also integrates text messaging platform CallFire with Microsoft CRM.
Posted September 09, 2014
Blended platform can be integrated with Salesforce, SugarCRM, Infusionsoft and Zendesk.
Posted September 08, 2014
Acquisition of Genesys integrator will better serve customers in APAC region.
Posted September 04, 2014
Solution is aimed at contact centers that want to migrate from legacy voice-only call center solutions.
Posted September 04, 2014
Solution enables Web site owners to contextualize visitor browsing sessions with the feedback.
Posted September 03, 2014
Powered by Voci, Clarabridge extends voice of the customer capabilities.
Posted September 03, 2014
WFO and analytics solutions to be integrated by premier technology solutions provider.
Posted September 03, 2014
Company also unveils speech analytics results assurance program.
Posted September 03, 2014
New feature sizes a contact center agent's window to exactly match the customer's.
Posted August 29, 2014
Due to high competition, companies are seeking out quicker upgrades, tightly integrated solutions.
Posted August 27, 2014
Voxbone eliminates the need for a traditional set up of self-owned hardware and software.
Posted August 27, 2014
Choose your words wisely when communicating with customers.
Posted August 26, 2014
New partnership supports 3CLogic's strategic initiative to offer complementary cloud-based contact center solutions.
Posted August 26, 2014
Version 7.3 provides proactive outreach compliance capabilities and tighter integration with Aspect's social media interaction solution.
Posted August 26, 2014
Agreement marks another major step in Avaya's transformation to a software and services company.
Posted August 26, 2014
Drag-and-drop capabilities that allow users to personalize their workspace with different social modules.
Posted August 25, 2014
Purchase to provide service functionality to Infor CloudSuite, the first group of industry-specific application suites available on Amazon Web Services.
Posted August 19, 2014
Includes enhanced call recording capabilities for Avaya, Cisco and Genesys.
Posted August 19, 2014
Service provides customers with call analysis to see actionable reporting on phone calls.
Posted August 19, 2014
T-Systems will host full suite of Avaya Aura contact center software at its data center in Germany.
Posted August 19, 2014
Company plans to expand SaaS platform to stay ahead of high volume of customer feedback and customer information within business and social media.
Posted August 18, 2014
Advanced security features enables recording and storage of encrypted IP telephony conversations.
Posted August 18, 2014
Real-time analytics predicts why consumers call into IVRs based on use of other channels and device activities.
Posted August 18, 2014
Represents a huge opportunity for companies to serve customers through their preferred channel.
Posted August 15, 2014
New features include open-time personalization and Web behavior-based targeting.
Posted August 14, 2014
Solution offers sharing of visual information and secures data during phone calls.
Posted August 14, 2014