Five9, a provider of cloud contact center software, and Calabrio, a provider of customer engagement and analytics software, today announced a strategic partnership in which Five9 will resell Calabrio's Workforce Optimization (WFO) software. In addition, Calabrio will resell the entire Five9 Cloud Contact Center suite.
Calabrio provides a comprehensive WFO suite, including Quality Management (QM), Workforce Management (WFM), and extensive customer analytics tools (speech, text and desktop analytics) all from a multitenant, cloud-based solution. Five9 will resell the entire Calabrio ONE WFO suite in combination with the Five9 Virtual Contact Center (VCC).
As part of the agreement, Calabrio will resell the full portfolio of end-to-end contact center software solutions from Five9. Calabrio and Five9 have been working together for several months and have completed the integration of their solutions.
"Calabrio is an ideal partner for Five9 as we share many of the same qualities," said Mike Burkland, CEO of Five9, in a statement. "We both have multitenant cloud solutions leveraging customer analytics to empower enterprise clients to transform and modernize their contact centers; we are both recognized industry leaders; we are both experiencing high growth and taking market share from the on-premises legacy hardware-based providers; and we align culturally with a shared customer-first focus."
"We're moving quickly to deliver on our promise of the modern, powerful WFO alternative," said Tom Goodmanson, president and CEO of Calabrio, in a statement. "This partnership makes a lot of sense as we help take our customers to the cloud. Calabrio and Five9 align on every level. We're introducing the market to the future of contact centers and share a fresh approach to technology. We're both committed to providing elegant, easy-to-use software combined with the best support and service in the industry. And, we're transforming how contact centers run and are viewed by the business; we turn the contact center into a value center, accelerating sales, driving marketing effectiveness, and improving the customer experience."