MiaRec, a provider of call recording and performance management solutions, has expanded the multilingual interface of its quality assurance suite for contact centers to include Spanish, French, Russian, Polish, and Portuguese.
MiaRec offerrs call recording, live monitoring, customizable score-cards, notes, reporting, dashboard, and more.
Global organizations with branches in different countries can configure different language settings for each branch. Local branches will have access to the MiaRec system in their own national languages.
"MiaRec solutions have already experienced incredible global success, and now we are able to deliver advanced call recording capabilities to even more organizations worldwide," said Gennady Bezko, CEO of MiaRec, in a statement.