Ytel Partners with Govolution



Through a new partnership announced yesterday, Ytel will provide its customers with new payment features powered by Govolutions's Velocity Call Center Payments platform.

New features will enable Ytel users to accept payments through interactive voice response, self-service Web payments, and agent-assisted payments through integration with Ytel's Cloud Contact Center solution. Agents will have access to payment details for all past payments and can provide customer service support relative to payments made through any channel supported by the Velocity Payment System, including face-to-face, Web, mobile, and previous payments made through the call center.

"We are excited about the opportunity to work with Govolution and their Velocity Payment System to deliver secure and efficient payment processing to our customers," said Ken Richard, executive vice president of Ytel, in a statement. "This partnership demonstrates our commitment to our customers and expands our offering within the Contact Center Software market."

"Our partnership with Ytel demonstrates our commitment to the contact center ecosystem. Customers expect integration between each participant in the ecosystem, and we are delivering it to them. We are excited to work with Ytel, a true cloud-based solution for contact centers with a focus on delivering best-in-class solutions," said Terry McHugh, director of channel sales at Govolution, in a statement.