NICE yesterday released the latest edition of its recording solution for Microsoft's Skype for Business, which brings the capabilities of NICE recording solutions and unique financial services compliance features to Microsoft's latest unified communications platform.
NICE has adapted its recording solution to meet the needs of financial services sector customers as they transition to Skype for Business. The newest release of the NICE Skype for Business recording solution supports dynamic selective recording based on banks' compliance policies. It incorporates secure, automated capture and retention, instant retrieval, advanced search, and monitoring for all voice interactions.
In this latest version of Skype for Business recording from NICE, Skype calls are routed via a NICE Media Proxy.
"Our new feature for recording Skype for Business audio interactions is a natural extension of NICE's current leadership in financial market recording. More broadly, we expect Skype for Business to disrupt the enterprise-based unified communications market across the board in coming years," Chris Wooten, executive vice president of NICE, said in a statement. "NICE is ensuring that customers using our recording solutions in their trading floor environments and elsewhere in their enterprise can fully benefit from Skype for Business."