Convergys Acquires German BPO buw



Convergys will acquire Germany-based business process outsourcing and customer management company buw for roughly $136 million.

By adding buw's geographic footprint, complementary client base, and German language capabilities, Convergys expects the acquisition to expand its presence in the growing German outsourced customer management services industry. As the largest owner-operated customer management company in Germany, buw will bring 16 sites and approximately 6,000 employees spread across Germany, Hungary, and Romania into Convergys' global operations.

"This accretive transaction will increase our capacity to serve the customer management BPO market in Germany, further diversify our marquee client base, and strengthen our relationships with the multinational clients we share. We believe buw clients will benefit from Convergys' unique global platform for driving operational excellence, and look forward to helping our new clients maintain exceptional relationships with their customers. We are excited to welcome buw's talented employees to our company as we continue to create value for our clients and shareholders," Andrea Ayers, Convergys' president and CEO, said in a statement.

"In the past 23 years, our company has written a unique success story," said Jens Bormann and Karsten Wulf, the two founders and owners of buw, in a joint statement. "We are convinced we have found the best partner with Convergys. We are proud that buw will join a global industry leader, and one that shares our values. We welcome the opportunities it will provide our employees in pursuit of professional, long-term growth as well as outstanding service to our world-class portfolio of clients."