NICE Partners with Speakerbus for Call Recording



NICE is partnering with Speakerbus, a specialist provider of voice collaboration solutions for global financial markets, to integrate the NICE Trading Recording system with the voice communication system from Speakerbus, allowing for calls made on the Speakerbus platform to be recorded on NICE recording systems.

This joint solution will also help financial institutions meet new regulations, such as MiFID II, which will require that all communications leading to transactions be recorded and retained. Speakerbus' clients will benefit from certified compatibility with NICE's voice recording solutions.

"Our clients demand tighter integration across trading desk systems for increased operational efficiency and cost reduction," said Patrick McCullough, CEO of Speakerbus, in a statement. "There is great synergy between Speakerbus and NICE. Speakerbus has a long-standing track record of delivering world-class critical voice collaboration solutions to leading financial institutions, while NICE is a leader in voice recording analytics. We already have a number of joint tier-1 bank clients, and this integrated solution will deliver a holistic view of voice recording across the enterprise. We look forward to pursuing more opportunities together to help clients meet regulatory obligations."

The NICE Trading Recording (NTR) platform can receive collated voice call information from any Speakerbus endpoint deployed across the enterprise, through Speakerbus' iManager Call Detail Service, which concentrates and shares these streams. The combined solution integrates communication processes and recordings.

"We're delighted to include Speakerbus in our strategic technology partnership program to deliver secure, streamlined voice trading communications and recording solutions," said Cromwell Fraser, vice president of communication compliance at NICE, in a statement. "NICE is committed to enabling financial institutions to prove that their traders' calls are recorded, securely stored, and archived in accordance with the latest regulatory requirements, as failure to do so will lead to substantial fines. Our extensive experience and domain expertise in compliance recording and surveillance meets the needs of trading floors of all sizes."