SkySwitch Delivers Contact Center as a Service (CCaaS)



SkySwitch white-label resellers that sell hosted PBX and unified communications as a service (UCaaS) can now offer Contact Center as a Service (CCass) from the same platform.

The SkySwitch CCaaS solution is a multitenant cloud service that delivers all of the features and functionality of an enterprise-grade contact center platform. In addition to delivering basic CCasS, resellers can leverage the SkySwitch platform’s open architecture to create solutions that meet unfulfilled needs in distinct vertical markets.

The SkySwitch CCaaS offering has an open API that allows SkySwitch Resellers to integrate and customize applications system-wide or on a per tenant basis. With these options, it is possible to tightly integrate third-party applications, such as CRM or ERP, into agent desktops, as well as allow business customers to build and execute their own custom applications.

"The value proposition makes it easy to sell these services," said Jayson Jones, vice president of business development at SkySwitch, in a statement. "Businesses are realizing that by purchasing business platforms as a service they can enhance their operations to compete at the highest level. According to the research firm Exact, business that embrace the cloud achieve 25 percent additional revenue growth and more than double their profits compared to cloud skeptics. With the penetration of CRM systems forecasted to reach more than 50 percent of businesses in 2016, the demand for contact center solutions that marry business communications with customer data is not far behind. Offering the basic CCaaS delivers a new revenue stream for our resellers. Those that can leverage the open API and integrate it with other services can significantly enhance the offering and their bottom line."