Virtual Hold Technology Acquires CallPromise



Virtual Hold Technology (VHT), a provider of virtual queuing and customer engagement solutions, has acquired CallPromise, a multichannel, cloud-based, callback-platform provider. Financial terms of the deal were not disclosed.

The CallPromise SaaS solution will become part of VHT Cloud, enabling rapid deployment of callback applications across channels.

"For years, large brands have enhanced their customer experience with callback," said Wes Hayden, CEO of Virtual Hold Technology, in a statement. "By combining VHT technology with CallPromise, we're truly making callback available to everyone no matter how many agents they have. There is no brand too large or small that cannot benefit from delivering a better service experience."

In the coming months, VHT will implement new features to further increase the power and value of callback.