Unified platform's new capabilities increase productivity and deepen engagement to satisfy today's demanding customer.
Posted June 10, 2015
Updated solution enables service providers to deliver personalized services across channels.
Posted June 10, 2015
Real-time translation technology expedites multilingual customer support ticketing.
Posted June 10, 2015
Contact center technology provides real-time customer information for personalized experiences.
Posted June 10, 2015
Makes product line available to EarthBend's communications solutions resellers.
Posted June 10, 2015
Mattersight survey finds that constant consumer negativity presents a challenge to customer service executives.
Posted June 10, 2015
Accenture Customer Insights solution helps insurance carriers deliver new products to customers across channels.
Posted June 10, 2015
Adding call-back functionality to the contact center lowers abandonment rates, reduces cost-per-call.
Posted June 10, 2015
Acquisition adds quality management capabilities and analytics software.
Posted June 04, 2015
Help desk tool to keep support teams, users and customers efficient and productive.
Posted June 03, 2015
Patent covers layered networked contact center technology.
Posted June 03, 2015
NICE's customer engagement solutions improves overall efficiency and customer experience.
Posted June 03, 2015
Integration provides an omnichannel experience in the contact center.
Posted June 03, 2015
Solution enables agents to focus on callers instead of multiple software and legacy applications.
Posted June 01, 2015
Solutions drives personalized interactions that improve customer engagement and patient health outcomes.
Posted May 28, 2015
Company invented system for self-service, call routing, and transition from self-service to agent-assisted service.
Posted May 28, 2015
Solution gathers feedback and operationalizes voice of the customer.
Posted May 28, 2015
Acquisition increases European footprint and expands cloud contact center portfolio.
Posted May 27, 2015
Acquisition will provide complete, end-to-end technology solution for marketers, and customer care organizations.
Posted May 22, 2015
Bulk of CRM spending seen in communications, media and IT services industries.
Posted May 22, 2015
Allows developers to integrate Nexus support functionality into consumer and business apps.
Posted May 21, 2015
Company buys UC collaboration and contact center solutions firm
Posted May 21, 2015
Company integrates customer engagement solution with Aspect Zipwire.
Posted May 21, 2015
Aer Lingus and other clients use solution to expand social customer engagement.
Posted May 20, 2015
Solutions serve multimarket and global brands with multilingual customers.
Posted May 20, 2015
Combines marketing and call tracking analytics with contact center software.
Posted May 18, 2015
Fliptop to provide NewVoiceMedia's call and activity data to joint customers.
Posted May 13, 2015
Solution uses local connectivity and language translation to provide customer engagement.
Posted May 13, 2015
Provides contact center agents with complete customer data at their fingertips.
Posted May 11, 2015
Acquisition extends capabilities to test next-generation UC and contact center technology.
Posted May 07, 2015
Solution's new infrastructure helps streamline frontline and back office operations.
Posted May 07, 2015
Solution includes big data analytics to collect and analyze information from all channels and platforms.
Posted May 07, 2015
Organization to hire thousands of agents, create customer-centric culture.
Posted May 07, 2015
Solution helps organizations optimize staffing levels based on real-time demand.
Posted May 06, 2015
New offerings are powered by advanced machine learning and predictive analytics.
Posted May 05, 2015
New solution provides real-time business intelligence, analytics and reporting through easy-to-use and customizable dashboards.
Posted May 05, 2015
Growing demand tied to increase in mobility and customer self-service.
Posted May 04, 2015
Provides unified communications from Microsoft and Genesys' omnichannel customer experience and contact center solutions.
Posted May 04, 2015
Also enhances headset and amplifier products.
Posted May 04, 2015
Technology offers consistent and contextual method of transitioning from self-service to agent-assisted customer service.
Posted April 30, 2015
Companies to develop strategies and solutions that provide faster access to critical customer experience data.
Posted April 30, 2015
Partnership includes integration of Adobe's marketing cloud solutions with Microsoft Dynamics CRM.
Posted April 30, 2015
Reduces the impact of spam calls on agent productivity.
Posted April 30, 2015
Initially designed for utilities companies, solution can be used in any vertical that employs control centers.
Posted April 30, 2015
Alliance will provide contact center professionals with performance improvement services.
Posted April 29, 2015
MongoDB technology enables engineering teams to create applications at massive scale and support a variety of data.
Posted April 28, 2015
Cable operator has selected the call-back solution to improve the contact center experience.
Posted April 27, 2015
New RingCentral Contact Center offering features multichannel, skills-based routing, and advanced IVR capabilities.
Posted April 27, 2015
Contextual point-and-click answer technology for Web sites and Web apps now includes analytics.
Posted April 24, 2015
Features include new Web interface with advanced search capabilities.
Posted April 24, 2015