InGenius, a provider of computer telephony integration solutions for leading CRM systems, has announced that its InGenius Connector Enterprise 4.0 is compliant with key customer engagement solutions from Avaya.
The InGenius Connector Enterprise 4.0 helps organizations improve their contact center customer voice experience by increasing agent productivity and call capacity. In addition, InGenius Connector Enterprise provides a 360-degree view of customer call interactions for analysis, reporting, and decision making.
InGenius Connector Enterprise 4.0 is now compliance-tested by Avaya for compatibility with Avaya Aura Communication Manager 7.0 and Avaya Aura Application Enablement Services 7.0.
InGenius is a Technology Partner in the Avaya DevConnect program, an initiative to develop, market, and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network. As a Technology Partner, InGenius can submit products for compliance testing by the Avaya Solution Interoperability and Test Lab.
"This compliance testing reinforces InGenius' dedication to delivering high quality products and services to customers. Providing product innovations using open, standards-based platforms help customers easily and cost effectively incorporate new technology into their communications infrastructure," said Dale Gantous, CEO of InGenius, in a statement.
"Technology partners like InGenius are helping Avaya deliver exceptional value to our customers by making it easier to deploy and manage CTI in their existing infrastructure, and helping them drive better customer experiences through voice," said Eric Rossman, vice president of developer relations at Avaya, in a statement.