Vidyo Integrates with ServiceNow



Vidyo, a provider of video communication and collaboration, has received certification of its application with ServiceNow Customer Service Management. Certification by ServiceNow signifies that Vidyo has completed a set of defined tests focused on integration interoperability, security, and performance. The certification also ensures that best practices are used in the design and implementation of Vidyo's application with ServiceNow Customer Service Management.

Leveraging Vidyo's technology, ServiceNow users can embed HD-quality video communication into any customer or field service application, workflow, or endpoint. The certified integration enables on-demand, multiparty, face-to-face interactions and content sharing between customer agents or field service workers and external participants, fully embedded within the ServiceNow Connect platform.

The integrated solution also lets users escalate to video and screen share from within ServiceNow Connect via a single click, supports up to 50 participants in a call, and is available as a cloud service or on-premises deployment. Emerging form factors, including smart glasses, are also supported by the certified integration, allowing field service workers to connect with fulfillers, agents, and domain experts in real time from their mobile device or smart glasses.

"We are thrilled to be working with ServiceNow, the industry leader in service management, and providing these innovative solutions to their customers," said Eran Westman, CEO of Vidyo, in a statement. "Our affordable-to-deploy, highly scalable, and secure integrated video-enabled solutions with ServiceNow will positively impact key service metrics around customer satisfaction, time to resolution, and workforce productivity, in order to continue meeting the evolving needs of ServiceNow customers in retail, telecommunications, government, healthcare, financial services, and other industries."