Cloudli TalkNText offers AI-powered call screening capabilities for business users across iOS, Android, and desktop devices. (Featured on DestinationCRM.com.)
Posted April 28, 2022
Yellow.ai bolstered its Marketplace with pre-built Dynamic AI Agents.
Posted April 28, 2022
Recording and analytics with ASC's Recording Insights is now available for RingCentral users.
Posted April 28, 2022
Global Relay's latest release enables control and flexibility for the multichannel hybrid workplace.
Posted April 28, 2022
Odigo is securing contact center payments on its platform with a PCI Pal integration.
Posted April 27, 2022
Avaya Virtual Agent is available as a configurable service within Avaya OneCloud.
Posted April 27, 2022
Talkdesk's Financial Services Experience Cloud for Insurance is purpose-built to unify customer journeys across policy servicing, claims, and new business.
Posted April 27, 2022
Qualtrics Social Connect provides a A single unified inbox for customer interactions over social media, messaging apps, email, and text.
Posted April 27, 2022
By integrating with SAP Service Cloud, customer portals from Magentrix deliver a self-service path to customers.
Posted April 27, 2022
TCN's Data Explorer is a data visualization and compliance tool for list management.
Posted April 26, 2022
Sprinklr connects its Modern Care solution with Amazon Connect.
Posted April 26, 2022
The latest TouchPoint One Acuity performance management software update boosts contact center workforce connectedness.
Posted April 22, 2022
Genesys passes the first hurdle toward full FedRAMP authorization for Cloud CX.
Posted April 21, 2022
Five9 and Deloitte Canada team up to deliver cloud-based contact center solutions across Canada.
Posted April 21, 2022
VHT solidifies new branding as Mindful to align with its philosophy for how enterprise brands should treat people.
Posted April 21, 2022
Contact center outsourcer ContactUs has undergone a rebranding that brings a new customer engagement strategy.
Posted April 20, 2022
Integration brings recording control, replay of sessions, and analytics results in Microsoft's CRM. (Featured on DestinationCRM.com.)
Posted April 19, 2022
Intervision has demonstrated technical proficiency and customer success with Amazon Connect.
Posted April 16, 2022
Instreamatic's Speaky is a voice AI platform for customer feedback and real-time sentiment analysis. (Featured on SpeechTechMag.com.)
Posted April 15, 2022
Quantiphi has become the first UJET Certified Delivery Partner. (Featured on DestinationCRM.com.)
Posted April 14, 2022
Uniphore's acquisition of Colabo allows it to deliver knowledge AI and automation for contact center agents.
Posted April 13, 2022
Glia has expanded its Digital Customer Service (DCS) platform across the globe by joining Amazon Web Services' ISV Accelerate and PSP programs.
Posted April 13, 2022
Together Thrio and Subspace are offering improved contact center connectivity via a premium private network.
Posted April 13, 2022
Khoros' 2022 Spring Innovation Release includes new AI for agents, expanded channels for engagement, and predictive workflows. (Featured on DestinationCRM.com.)
Posted April 12, 2022
Talkdesk CX Cloud meets Google's security and performance requirements for Chrome OS as validated CCaaS solution. (Featured on DestinationCRM.com.)
Posted April 12, 2022
The latest version of Conversation Assist includes an enhanced recommendation engine. (Featured on DestinationCRM.com.)
Posted April 11, 2022
Real Chemistry's acquisition of conversationHEALTH adds conversational AI to its portfolio of healthcare solutions. (Featured on SpeechTechMag.com.)
Posted April 06, 2022
Cyara adds automated chatbot testing with its acquisition of Botium. (Featured on SpeechTechMag.com.)
Posted April 06, 2022
Sabio Console integrates customer contact channels with conversational AI. (Featured on DestinationCRM.com.)
Posted April 05, 2022
Gupshup's acquisition of Active.Ai brings AI-powered omnichannel conversational engagement solutions to financial firms. (Featured on DestinationCRM.com.)
Posted April 05, 2022
Call Journey now offers text analytics and real-time workflows as part of its VoiceAI portfolio. (Featured on DestinationCRM.com.)
Posted April 05, 2022
Together Glia and Twilio are offering SMS solutions for banks, credit unions, insurers, and lenders.
Posted April 01, 2022
Hexaware is working with Genesys to help customers transition from premises- to cloud-based customer service.
Posted April 01, 2022
DRUID expands its footprint in North America with first Canadian partner, Alacrity Solutions. (Featured on DestinationCRM.com.)
Posted March 31, 2022
Syniverse and Kore.ai collaboration will enable companies to accelerate their digital transformations through artificial intelligence.
Posted March 31, 2022
Alcatel will offer Avaya OneCloud CCaaS to its customers, while Avaya will offer Alcatel's Digital Age Networking to its customers.
Posted March 30, 2022
Sabio integrates Twilio Flex with Google Cloud Contact Center AI (CCAI).
Posted March 30, 2022
PCI Pal is now available on the Five9 CX Marketplace and is integrated with the Five9 Intelligent Cloud Contact Center
Posted March 30, 2022
3CLogic's cloud contact center systems have earned ISO/IEC 27001:2013 certifications for data security.
Posted March 30, 2022
VHT has rebranded Survey Dynamix to bring it in line with the rest of its Mindful portfolio. (Featured on DestinationCRM.com.)
Posted March 25, 2022
HGS Digital and Khoros are partnering to strengthen customer experience offerings. (Featured on DestinationCRM.com.)
Posted March 25, 2022
Intercom has added Surveys and Switch to its Engagement OS.
Posted March 23, 2022
Talkdesk has expanded its Talkdesk On The Go suite with mobile apps for collaboration and scheduling.
Posted March 23, 2022
NICE's CXone cloud contact center suite is now available to companies in Singapore.
Posted March 23, 2022
New AI-enabled capabilities in Amazon Connect help contact center managers with proper staffing.
Posted March 22, 2022
LinkLive now supports additional channels and features new integrations and reporting. (Featured on DestinationCRM.com.)
Posted March 22, 2022
Dialpad's conversational AI dynamically learns and applies customer intent across all modes of customer communication. (Featured on DestinatiionCRM.com.)
Posted March 22, 2022
Cresta's AI platform combines with Genesys Customer Experience Platform to further enable real-time intelligence in the contact center. (Featured on DestinationCRM.com.)
Posted March 22, 2022
Pega adds AI, automation, and workflow enhancements in Infinity 8.7. (Featured on DestinationCRM.com.)
Posted March 22, 2022
Vonage's Jumper enhancements allow companies to initiate video conversations between customers and in-store or contact center employees. (Featured on DestinationCRM.com,/em>.)
Posted March 21, 2022